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Unforeseen medical treatment

Emergency

Online guide for visitors to Austria (contact information for emergencies, illness & German-English medical glossary)

Treatment & costs

Doctors

  • You should consult a doctor who has a contract with one of Austria's regional health insurance offices (Gebietskrankenkasse) as their services are free. These doctors usually display a sign saying "Kassenarzt" (contracted doctor) or "Alle Kassen", indicating they operate under the state system.

Dentists

  • Only a limited range of dental treatment is available under the State healthcare system.
  • If the dentist has a contract with the Gebietskrankenkasse, you will not be charged. These dentists usually display a sign saying "Kassenarzt" (contracted doctor) or "Alle Kassen", indicating they operate under the state system.

Hospital treatment

  • Treatment is free of charge if the hospital has a contract with the "Landesgesundheitsfonds" (University hospitals, regional hospitals).
  • You will need a doctor’s referral (except in emergencies).
  • There is a daily charge for the first 28 days in hospital.

Prescriptions

  • You can get prescribed medicines from any pharmacy,
  • Prescribed medicines are charged at a standard rate.

Ambulance

  • Necessary ambulance travel is covered.

Air ambulance

  • No information available.

Online guide for visitors to Austria (contact information for emergencies, illness & German-English medical glossary)

Reimbursement

If you had to pay for your treatment you can claim back up to 80% of what you have been charged. The 20% is non-refundable in Austria, but you can always seek reimbursement once you return home.

Reimbursements are claimed directly from one of Austria's health insurance offices, Gebietskrankenkassen.

You will need to send your original receipts with your claim. Remember to keep copies of anything you send for your records.

If you were unable to submit a claim during your stay in Austria, contact your national health insurance provider once you return home.

 

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