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What is SOLVIT?

SOLVIT is a service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway.

It is mainly an online service. Although there is a SOLVIT centre in each country, the best way to contact them is via this website.

SOLVIT aims to find solutions within 10 weeks – starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.

When can SOLVIT help?

SOLVIT can help you when:

  • you have not (yet) taken your case to court (although we can help if you’ve just made an administrative appeal).

Submitting a case to SOLVIT doesn’t suspend any formal or administrative deadlines under national law.
 

Typical issues SOLVIT can help you with:

  • Getting your professional qualifications recognised
  • Visa & residence rights
  • Trade & services (businesses)
  • Vehicles & driving licences
  • Family benefits
  • Pension rights
  • Working abroad
  • Unemployment benefits
  • Health insurance
  • Access to education
  • Cross-border movement of capital or payments
  • VAT refunds.

SOLVIT cannot help:

  • if your company is having problems with another company
  • if you have a consumer-related problem
  • if you are seeking compensation for damages
  • if you take your case to court (due to its informal nature, SOLVIT cannot run in parallel with formal or legal proceedings).