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Solutions to problems with your EU rights

What is SOLVIT?

SOLVIT is a service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway. SOLVIT is free of charge.

It is mainly an online service. Although there is a SOLVIT centre in each country, the best way to contact them is via this website.

SOLVIT aims to find solutions within 10 weeks – starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.

When can SOLVIT help?

SOLVIT can help you when:

  • your EU rights as a citizen or as a business are breached by public authorities in another EU country and
  • you have not (yet) taken your case to court (although we can help if you’ve just made an administrative appeal ).

Submitting a case to SOLVIT doesn’t suspend any formal or administrative deadlines under national law.

Typical issues SOLVIT can help you with:

SOLVIT cannot help:

  • if your company is having problems with another company
  • if you have a consumer-related problem
  • if you are seeking compensation for damages
  • if you take your case to court (due to its informal nature, SOLVIT cannot run in parallel with formal or legal proceedings).