How SOLVIT works
Your case will be handled by two SOLVIT centres:
- your local SOLVIT centre – home centre
- the SOLVIT centre in the country where the problem occurred – lead centre.
Once you’ve submitted your problem to SOLVIT, the home centre will:
- contact you within one week and, if necessary, ask you for further information
- check whether or not your problem falls within SOLVIT’s remit
- prepare the case and send it to the lead SOLVIT centre.
You will be regularly informed on the progress of your case by the home SOLVIT centre. Feel free to contact them if you need an update on how your case is progressing.
When it receives the case from your home SOLVIT centre, the lead SOLVIT centre will:
- confirm within one week whether or not they will accept the case
- try to find a solution to your problem together with the responsible authority.
The target deadline for solving problems is 10 weeks from when the lead SOLVIT centre accepts your case.