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Unforeseen medical treatment - Poland

Emergency

Call 999 or 112

Centrala Narodowego Funduszu Zdrowia (NFZ) - (Central Office of the National Health Fund - International Affairs Department)
Tel: +48 (22) 572 62 68
E-mail: ca17@nfz.gov.pl

Treatment & costs

Look for the National Health Fund NFZ logo to see whether your healthcare provider works under the state system:

Doctors

  • Doctors' surgeries are open from Monday to Friday, from 8 a.m. to 6 p.m.
  • After 6 p.m. on weekdays, weekends and on holidays, 24 hour medical treatment is provided by healthcare services contracted by the NFZ.
  • You can find their addresses and telephone numbers on the NFZ website (Polish only).

Dentists

  • Dentists often offer both public NFZ and private treatment. This means that NFZ-covered services might not be "available" every day of the week. Check with the surgery in advance.
  • A list of free services and materials, fixed by Polish legislation, is available in dentists' surgeries. Healthcare providers cannot charge additional fees for benefits on the list, but you have to pay for benefits that are not mentioned in the list. Such benefits are not refundable in Poland.

Hospital treatment

  • You will need a doctor's referral to be admitted to hospital, except in cases of sudden illness, accident or other emergencies.
  • Go to a hospital contracted to the NFZ (most hospitals are). The National Health Fund logo is usually visible on the building.
  • You can also ask the regional branch of the National Health Fund for help in finding the proper healthcare provider or search for it on the NFZ website.
  • Operations, diagnostic tests and medicine are free of charge during your stay.

Prescriptions

  • In principle doctors affiliated with the NFZ will only prescribe medication that is reimbursed.
  • Show your prescription and your European Health Insurance Card at the pharmacy.
  • For most basic medication you will pay a lump-sum. Other medication is reimbursed at different rates up to a certain limit. The rest will be at your charge.
  • For medication not on the reimbursed drugs list you must pay the full price.

Ambulance

  • Ambulance service is free of charge in emergencies.

Air ambulance

  • Air ambulance service is free of charge in emergencies.

Reimbursement

If you have had to pay for care, contact your national health insurance provider once you return home to seek reimbursement.

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