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Unforeseen medical treatment - Poland

Emergency

Call 999 or 112
Centrala Narodowego Funduszu Zdrowia (NFZ) - (Central Office of the National Health Fund - International Affairs Department) (Polish only)
Tel: +48 (22) 572 62 68
E-mail: ca17@nfz.gov.pl

Treatment, coverage & costs

In an emergency

In the event of a sudden threat to your health, emergency medical services are provided by an emergency medical service team or an air emergency medical service team. Treatment, medicines and transport by ambulance are free of charge.

For all other healthcare services, look for the National Health Fund (NFZ) logo to find a healthcare provider working under the state system.

Doctors - primary health care

  • Doctors' surgeries are open from Monday to Friday, from 8 a.m. to 6 p.m.
  • After 6 p.m. on weekdays, at weekends and during holidays, 24-hour medical treatment is available from healthcare services working under contract for the NFZ to provide part of night and holiday care.
  • You can find their addresses and telephone numbers:
    • on the NFZ website (Polish only),
    • in clinics and doctors' surgeries that provide primary healthcare under contract to the NFZ.

Dentists

  • As dentists often offer both public and private treatment, public services may not be available every day of the week. Dentists' surgeries should state the days and times when public services are available - check in advance.
  • A list of services and materials provided free under Polish law is available at dentists' surgeries. Dentists are not allowed to charge any extra fee for the listed benefits. However, you will have to pay for any treatment and/or materials that are not on the list. The costs are not refundable in Poland.

Hospital treatment

  • You will need a referral from a doctor to be admitted to hospital, unless you suddenly fall ill or are involved in an accident or other emergency.
  • Go to a hospital that has a contract with the NFZ (most hospitals do). The National Health Fund logo is usually visible on the building.
  • You can also ask the regional branch of the National Health Fund for help in finding the proper healthcare provider or search for it on the NFZ website (Polish only).
  • Operations, diagnostic tests and medicine are free of charge during your stay.

Prescriptions

  • Show your prescription and your European Health Insurance Card at the pharmacy.
  • For most basic medication you will pay a lump sum. Other medication is reimbursed at different rates up to a certain limit and you will have to pay the balance. The general information about the reimbursement is available in English and Polish on the Ministry of Health website.
  • If your medication is not on the reimbursed drugs list, you will have to pay the full price.
Reimbursement If you have to pay for care, contact your national health insurance provider once you return home to seek reimbursement.null
  • Services provided in medical care centres, nursing and care facilities or medical rehabilitation institutions – you will have to pay the costs of meals and accommodation.
  • Spa treatment – you will have to pay the costs for board and lodging, with the amount depending on the standard of your room. The amount due is determined by the Minister of Health.
  • Transport – you are entitled to transport by ambulance (including air transport) to the nearest health care unit and back:
    • in the event of an accident or emergency
    • if this is ordered by a doctor covered by health insurance or a state-funded doctor / surgeon, in the following cases:
      • It is decided that you need immediate treatment in a healthcare institution.
      • You need to keep up existing treatment, and your mobility is reduced, so you cannot use public transport.

In cases not listed above, you will have to pay either 60% or 100% of the cost.

Dialysis, oxygen & chemotherapy You must have a referral from the doctor treating you under your national health insurance scheme.

Loss of card

Contacts for holders of EHICs issued in Poland

Centrala Narodowego Funduszu Zdrowia (NFZ) - Departament Współpracy Międzynarodowej

Tel: +48 (22) 572 62 68
E-mail: ca17@nfz.gov.pl


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