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Unforeseen medical treatment

Emergency

Treatment, coverage & costs

Doctors

  • Consult a doctor contracted by one of Austria's regional health insurance offices (Gebietskrankenkasse). Their services are free. They usually display the signs "Kassenarzt" (contracted doctor) or "Alle Kassen".

Dentists

  • A limited range of dental treatment is available under the state healthcare system.
  • Dentists who have a contract with a regional health insurance office contracts, will not charge you. They usually display the signs "Kassenarzt" (contracted doctor) or "Alle Kassen".

Hospital treatment

  • Treatment (in the general price category) is free of charge at university and regional hospitals that have a contract with the healthcare fund of the federal state concerned ("Landesgesundheitsfonds")
  • A referral from a doctor is needed (except in emergencies).
  • Daily charge for the first 28 days in hospital. The fee varies from one federal state to another (from €12.50 to €20.60 in 2016).
  • Detailed information (in German) about acute care hospitals and their services on Österreichischer Spitalskompass

Prescriptions

  • A prescription fee, currently €5.70 (2016) is payable.
  • Prescribed medicines are available in any pharmacy (standard price).
  • Search for pharmacies (in German).

Ambulance

  • Necessary ambulance travel is covered.

Air ambulance

Reimbursement
  • If you were charged for your treatment because you selected a doctor not under contract with Austria's regional health insurance offices (sometimes there is a sign saying "Wahlarzt" or "Keine Kassen"), you can claim up to 80% of the amount the health insurance institution would have paid for treatment by a doctor under contract.
  • Reimbursements are claimed directly from one of Austria's health insurance offices, Gebietskrankenkassen.
  • Send your original receipts with your claim. Keep copies of anything you send for your records.
  • Can't submit a claim during your stay? Then contact your national health insurance provider once you return home.
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Hospital treatment

  • There is a fee for an in-patient stay in the hospital. This varies from one federal state to another (from €12.50 and €20.60 in 2016).
  • You will not have to pay a fee for more than 28 calendar days per calendar year.

Prescriptions

There is a prescription fee - currently (in 2016): €5.70

Medical aids and devices

  • Medical aids and devices (e.g. glasses, orthopaedic shoe inserts) are obtainable on prescription.
  • If you are insured, you must pay a share of the cost - generally 10% of the purchase costs, and currently at least €32.40, or for glasses, €97.20 (2016)
Dialysis, oxygen & chemotherapy Loss of card

Contacts for holders of an EHIC issued in Austria


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