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ICT usage in enterprises (isoc_e)

Reference Metadata in Euro SDMX Metadata Structure (ESMS)

Compiling agency: Eurostat, the statistical office of the European Union

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Data provided in this domain are collected on a yearly basis by the National Statistical Institutes (NSIs) and are based on the annual Eurostat model questionnaires on ICT (Information and Communication Technologies) usage and e-commerce in enterprises.

It facilitates monitoring of the EU’s digital targets for 2030 set by the Digital Compass for the EU's Digital Decade, evolving around four cardinal points: skills, digital transformation of businesses, secure and sustainable digital infrastructures, and digitalization of public services.

The aim of the European ICT usage survey is to collect and disseminate harmonised and comparable information on the use of Information and Communication Technologies and e-commerce in enterprises at European level.

Coverage:

The characteristics to be provided are drawn from the following list of subjects:

  • ICT systems and their usage in enterprises,
  • use of the internet and other electronic networks by enterprises,
  • e-commerce,
  • e-business processes and organisational aspects,
  • ICT competence in the enterprise and the need for ICT skills,
  • barriers to the use of ICT, the internet and other electronic networks, e-commerce and e-business processes,
  • ICT security and incidents,
  • access to and use of the internet and other network technologies for connecting objects and devices (Internet of Things),
  • access to and use of technologies providing the ability to connect to the internet or other networks from anywhere at any time (ubiquitous connectivity),
  • use of Artificial Intelligence,
  • use of Cloud computing,
  • data analytics,
  • use of 3D printing,
  • use of robotics,
  • use of social media,
  • internet advertising
  • ICT and the environment.

Breakdowns:

  • by size class,
  • by NACE Rev. 2 categories,
  • by NUTS 2 regions (until 2010 and on optional basis since 2023)
12 December 2024

The model questionnaire on ICT usage and e-commerce in enterprises provides a large variety of variables covering among others the following areas:

  • General information about ICT systems;
  • Access to and use of the internet including mobile use of the internet;
  • e-commerce;
  • e-business including Artificial Intelligence, Data analytics, Cloud computing, Internet of Things, Big data analysis, 3D printing, Robotics, etc.
  • ICT specialists, training on ICT and e-skills;
  • ICT security;
  • ICT and the environment.

All variables collected in the framework of this survey are available in the comprehensive or working database (ACCESS format) published on the dedicated section Digital economy and society. An overview of all variables collected/published is available via the descriptive documents on the dedicated section of Digital economy and society at the end of the page.

See 3.6 for the definition of the statistical population.

The statistical unit is the enterprise.

The survey population consists of enterprises with 10 or more employees and self-employed persons. Micro-enterprises are covered on an optional basis: 1-9 employees and self-employed persons until 2016, 0-9 employees and self-employed persons as of 2017.

Enterprises are broken down into size classes according to number of employees and self-employed persons: 10-49 (small enterprises), 50-249 (medium enterprises), 250+ (large enterprises), 10+ (total). Micro-enterprises are broken down into 0-1 and 2-9 employees and self-employed persons.

Out of around 1.54 million EU enterprises with at least 10 employees and self-employed persons, a sample of 157000 were surveyed (survey 2024). Of the 1.54 million enterprises, approximately 83 % were small enterprises (10-49 employees and self-employed persons), 14 % medium (50-249 employees and self-employed persons) and 3 % large (250 or more employees and self-employed persons).

EU-Member States, Iceland and Norway, Candidate countries and potential Candidate countries.

In general, data refer to the current situation in the survey period, or where specified in the model questionnaire to the calendar year prior to the survey period (e.g. for questions relating to e-commerce and ICT specialists).

For more details see Eurostat model questionnaires and in case of deviations Country specific notes.

In general, good accuracy and reliability of the results. Standard errors are calculated at national level and reported in the quality reports for a selection of indicators and breakdowns (see below).

For accuracy measures see also the European businesses statistics compilers’ manual for ICT usage and e-commerce in enterprises, for example in chapter about Sampling design, or Data processing.

Results are generally weighted by the number of enterprises. Turnover weighting is used for turnover related questions.
Employment weighting is used for questions on employees and self-employed persons and in addition to enterprise weighting for certain questions concerning general information about ICT systems, the use of the internet as well as for some questions relating to e-commerce.

On the basis of aggregated survey data transmitted by NSIs, Eurostat computes ratios (percentages). The most common units published are % of enterprises, % of employees and self-employed persons and % of turnover.

For selected e-commerce indicators are disseminated also absolute monetary values.

All units and breakdowns available are listed in the descriptive documents on the dedicated section of Digital economy and society at the end of the page.

On the basis of aggregated survey data transmitted by NSIs, Eurostat computes ratios. Mainly ratios (e.g. % of enterprises, % of turnover, % of employees and self-employed persons) are disseminated. In addition, the monetary values for selected e-commerce variables are also published.

Results are generally weighted by the number of enterprises. Turnover/purchases weighting is used for turnover/purchases related questions. Employment weighting is used for questions on employees and self-employed persons and in addition to enterprise weighting for certain questions concerning general information about ICT systems, the use of the internet as well as for some questions relating to e-commerce.

EU aggregates are compiled when the available countries represent 60% of the population and 55% of the number of countries defining the aggregate. National data flagged confidential are not included in EU aggregates whereas national data flagged as unreliable are included when calculating the EU aggregates. Aggregates are only calculated using available data, no estimates for missing data are made (except if provided by reporting countries).

Data on ICT usage and e-commerce collected by EEA countries and Candidate countries are based on surveys. Data are collected by the NSIs based on Eurostat's annual model questionnaires

Sampling characteristics per country are presented in overview tables in the Annex of the European businesses statistics compilers’ manual for ICT usage and e-commerce in enterprises. The sampling method is generally stratified random sampling which allows to obtain representative results for the necessary NACE Rev. 2 and size groupings.

Details on national surveys (per country) are published in Country specific notes and on indicators in Variable specific notes.

Yearly.

The length of time between data availability and the event or phenomenon they describe can be considered as less than one year. The reference periods are laid down in the model questionnaires and are for some questions the current situation during the survey period (usually in the first half of the year), for other questions the previous calendar year. Data are delivered to Eurostat in the fourth quarter of the survey year and are released before the end of the same year (week 49-51) or in January of the following year.

The model questionnaire is generally used in the Member States. Occasionally, due to (small) differences in translation, in reference periods, in the used survey vehicle, in non-response treatment or different routing through the national questionnaire, some results for some countries may be of reduced comparability. In these cases, notes are added in the Variable specific notes

See also Methodological explanation regarding implementation of the question D3 in 2022 and 2024 in the Annexes.

For some indicators very good comparability over time is achieved (e.g. internet access) since 2003 while for others it is satisfactory (e.g. e-commerce). Restricted comparability over time is also a consequence of necessary changes in definitions in order to measure the development of ICT.

See also Methodological explanation regarding implementation of the question D3 in 2022 and 2024 in the Annexes.