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Common indicator 7: Users of new and upgraded public digital services, products and processes

Effective e-government services can provide a wide variety of benefits including less red tape, faster services for citizens and businesses, and savings for governments. Common indicator 7 captures the number of users of new and improved public digital services, products and processes due to RRF support. These include both citizens and public administration officials.

The indicator contributes to pillar 2 (digital transformation) and pillar 5 (health, and economic, social and institutional resilience).

Users of new and upgraded public digital services, products and processes as % of population aged 15 and over

This graph shows the users per year of new and upgraded public digital services, products and processes. It is expressed as a percentage of the population aged 15 and over in 2019 in each Member State. This percentage can go beyond 100% because the same person can use the service multiple times, in which case they would be counted multiple times. Member States marked with an asterisk (*) have reported that data for this common indicator is not yet available but will become available in the future.