Unforeseen medical treatment
Accident and emergency departments in Germany are called “Notaufnahme”.
For information on how to access healthcare in Germany contact a public health insurance provider (list available in German only).
On holiday in Germany – information
Treatment & costs
- You should consult a doctor who has a contract with one of Germany’s health insurance funds, as their services are free.
- These German doctors usually display a sign saying “Kassenarzt” (contracted doctor) or “Alle Kassen”, indicating that they operate under the state system.
- You should consult a dentist who has a contract with one of Germany’s health insurance funds, as their services are free.
- These dental surgeries usually display a sign saying “Kassenarzt” (contracted doctor) or “Alle Kassen”, indicating that they operate under the state system.
- Except for emergencies, you will have to be referred by a doctor for any hospital treatment.
- If you are 18 or older, you pay a standard daily fee. The fee ceases to apply after your 28th day of hospitalisation in the same year.
- Optional services (such as treatment by a head specialist) are not covered by the card. You must pay the related costs yourself.
- You can get medicines and bandages prescribed by your doctor from any pharmacy. You will generally have to pay 10% of the cost, but no more than the actual cost. These costs are not refundable.
- You must pay the costs of non-prescription drugs (such as painkillers and cough medicine) yourself.
- Children under 18 don't have to pay for prescriptions.
- Outside normal working hours, you can get medication from the on-duty pharmacy (“Apotheken-Notdienst”). You can find the name of the “Notdienst” pharmacy listed in the window of all nearby pharmacies. For a list, see www.aponet.de, www.apotheken.de or the local newspaper.
- For transport to public hospitals in emergencies or other cases where a doctor considers your condition requires immediate treatment.
- As a rule, the patient pays 10% of the transport cost. Under no circumstances can you be asked to pay more than the actual cost.
- Same conditions as for ambulance.
For several health services in Germany, you must pay a standard fee upfront – often in cash. This is not reimbursable in Germany.
If you have had to pay for the cost of your care you should contact your national health insurance provider when you return home to claim a reimbursement.