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In 2023, the adoption of e-business applications varied among enterprise size classes in the EU. E-business applications are used to manage the enterprise resources (enterprise resource planning – ERP), information about customers (customer relationship management – CRM) or to analyse data (business intelligence software – BI).

There was a significant gap between small and large enterprises, which was reportedly larger for those using ERP or BI software than for those using CRM applications. 

The percentage of enterprises with ERP ranged from 38% for small enterprises to 86% for large enterprises (48 percentage points (pp) difference), and from 11% to 63% (52 pp difference) respectively for those using BI software and from 22% to 61% (38 pp difference) for the enterprises using CRM software.

Enterprises using e-business applications, by size class, % of enterprises, EU, 2023. Bar chart. See link to full dataset below.

Source dataset: isoc_eb_iip

E-business software usage highest in Nordic countries and Belgium

In 2023, half of enterprises in the EU used e-business software (ERP, CRM and/or BI). 

Among the EU countries, the share of enterprises using such applications varied considerably, with highs of 74% in Denmark, 71% in Finland and 67% in Belgium, to lows of 24% in Romania, 26% in Bulgaria and 32% in Slovakia. 

Enterprises using e-business softwares (ERP, CRM and/or BI), % of enterprises. Bar chart. See link to full dataset below.

Source dataset: isoc_eb_iip

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Methodological notes

  • Data in the text are rounded to full digits. Rounding might impact the calculated differences presented in the text.
  • Sweden: break in the time series due to the implementation of the statistical unit enterprise.
  • Data come from the 2023 EU survey on ICT usage and e-commerce in enterprises and refer to all enterprises with at least 10 employees or self-employed persons (classified in NACE Rev. 2 sections C to J, L to N and group 95.1). Further methodological information related to the survey can be found in the methodology section for digital economy and society.
  • EU enterprises: at least 10 employees and self-employed persons.
  • Small enterprises have 10-49 employees or self-employed persons, medium enterprises have 50-249 employees or self-employed persons and large enterprises have 250 or more employees or self-employed persons.

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