Estonian Consumer Service Environment Data System
The Consumer Service Environmental Information System is a system, where public servants deal with the acomplaints from consumers and the scheduled inspection operations. Consumers can submit complaints through the system and access the archive of their statements.
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Summary
The Consumer Service Environmental Information System is a system, where public servants deal with the acomplaints from consumers and the scheduled inspection operations. Consumers can submit complaints through the system and access the archive of their statements.
| URL | Tarbijakaitseamet (Consumer Protection Board) |
|---|---|
| Focus | Citizens |
| Start date | 1 Jan 2014 |
| Domain | Others |
| Scope | National/Federal |
| Country | Estonia |
| Nature and status of project | Rolled Out |
| Is the OOP case/enabler mandatory? | Opt-in |
Enabling assets or components
Relevant Enablers
Estonian data exchange layer for information systems (X-Road)
Estonian Public Key Infrastructure
Estonian Catalogue of Public Sector Information (RIHA)
Estonian three-level IT baseline security system ISKE
Legal interoperability
Consumer Protection Act1, RT I 2004, 13, 86, https://www.riigiteataja.ee/akt/131122013007
---------
Statute of the Estonian Consumer Protection Board , RT I, 12.02.2014, 19, https://www.riigiteataja.ee/akt/112022014019
Data handling / data exchange
Type of data sharing
Actual data
Data handler
| Stakeholder name | Stakeholder type |
|---|---|
Consumer Service Environmental Information System | Government |
| Citizens | Citizen |
| Population Register | Government |
| Business Register | Business |
| Business | Government |
| Public | Citizen |
| Register of Economic activities | Government |
| Criminal Record Register | Government |
| Address Data System | Government |
Architecture
The data entered in the database consists of complaints and appeals from consumers and also relevant operations for resolving complaints, as well as the procedural steps in connection with the administrative and misdemeanour proceedings. Also, people can watch their appeals' archive. Consumers can submit appeals and complaints anonymously or using an ID card.
The database has been integrated with the commercial register; the Population Register; Address Data System; Criminal Records Register and Register of Economic Activities.
The Consumer Service Environmental Information System also acts as a document register, which allows to avoid duplication of data entered into different systems. Data about completed submissions, decisions and procedures are kept in the archives, which are public.
Source: https://scoop4c.eu/index.php/cases/estonian-consumer-service-environment-data-system
Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.