Digital

Page tree

European Commission Digital

Master Service Arrangement





Master Service Arrangement

The Master Service Arrangement (MSA) aims to specify the understandings and expectations on behalf of the European Commission with regard to the provision of Building Blocks Software and Services. It defines the generic terms that should be respected by the stakeholders to use and manage the Building Blocks Software sample implementation and/or Service.

It has to be noted that the MSA is a non-binding statement made in good faith, which is not legally enforceable against the European Commission, and which creates no new binding legal obligations on the Commission. Any references to duties or obligations within this Arrangement should therefore be understood as a good faith statement of intent only, without any obligation of result or legal recourse in case of breaches of such duties or obligations. As such, this MSA does not require signatures between parties. 

  • Term 1 – Services scope: Building Blocks and their related Service Offerings are defined and described in this web portal. If a Client requests a Service which was not initially foreseen within a Building Block, this specific Service can be addressed through the  governance of each specific Building Block as per DIGITAL Europe work programme. 
  • Term 2 – Service modification:  any modification of the Service Offering, the related Service Level Agreements (SLAs) or Master Service Arrangement must be presented to the Operational Management Board (OMB) to inform the Clients (or third parties).
  • Term 3 – Compliance with the Building Blocks Governance:  the Solution Provider and the Client must work within the Building Blocks governance processes and procedures as per DIGITAL Europe work programme.
  • Term 4 – Financial implications: the Master Service Arrangement does not of itself create any financial obligations.
  • Term 5 - Processing of sensitive information: The DIGITAL Platform is not meant to store sensitive information or process such information in any other way. The Building Block teams are responsible for configuring user access rights for Services related to their Building Block, in order to ensure that restricted information is not accessible to unwanted parties.