Know your rights
-
Air passenger rights : What went wrong? How to claim?
Air passenger rights
What went wrong? How to claim?
-
Package holiday: Changes, cancellations, booking errors
Package holiday
Changes, cancellations, booking errors
-
Delivery : Damaged goods, missing delivery
Delivery
Damaged goods, missing delivery
-
Unfair practices : Phoney "free" offers, bait advertising
Unfair practices
Phoney "free" offers, bait advertising
-
Guarantees and returns: Faulty goods, 14-day cooling off period
Guarantees and returns
Faulty goods, 14-day cooling off period
-
Pricing and payments: Surcharges, price discrimination
Pricing and payments
Surcharges, price discrimination
Other ways to resolve the dispute
-
European Consumer Centres : Advice and assistance with cross-border complaints
European Consumer Centres
Advice and assistance with cross-border complaints
-
Legal actions : Small Claims Procedure, European Payment Order, court
Legal actions
Small Claims Procedure, European Payment Order, court
-
National consumer bodies: Information and help to enforce your rights
National consumer bodies
Information and help to enforce your rights
-