Online Dispute Resolution

Number of complaints by country

Country of trader
	#																																TOTAL
Country of consumer
		278	8	1	1	7	915	11	-	25	4	21	108	2	1	47	19	-	23	-	-	15	1	6	56	2	11	1	-	10	2	1	1576
		19	842	5	1	5	303	15	5	82	-	253	210	5	2	81	126	1	32	-	2	42	5	-	589	4	18	10	5	27	4	2	2695
		12	8	442	6	3	81	2	-	21	4	16	203	8	1	297	22	-	29	-	2	3	2	7	53	2	17	1	71	2	-	1	1316
		2	7	-	28	1	42	-	-	5	1	4	42	9	-	33	3	-	6	1	-	3	1	2	12	-	-	-	3	-	-	-	205
		15	5	4	1	181	75	5	1	4	-	1	51	3	-	129	27	1	5	-	3	28	-	-	27	3	11	3	1	4	1	8	597
		394	65	14	37	56	17395	82	20	302	49	310	1138	41	7	381	358	6	189	3	13	234	5	47	568	11	102	24	15	160	9	20	22055
		12	4	6	4	2	96	182	4	18	1	18	73	2	-	37	21	-	14	-	2	12	2	-	33	4	2	2	1	32	3	-	587
		1	1	1	3	3	37	3	126	29	5	8	70	3	-	12	9	-	13	1	12	2	11	3	28	1	7	2	-	11	-	1	403
		43	43	5	8	18	931	24	10	5724	23	441	887	38	7	306	355	1	167	1	5	197	14	14	410	31	24	155	9	117	19	3	10030
		7	5	2	2	3	108	3	6	11	66	9	58	2	-	8	9	-	-	1	1	8	2	9	22	7	3	5	-	18	-	-	375
		108	350	11	23	70	1250	35	15	641	31	4497	1187	64	3	126	316	5	283	2	13	296	5	14	401	33	41	207	5	94	11	9	10146
		241	70	24	28	39	632	394	4	415	8	276	14353	45	4	1070	596	8	156	2	14	144	22	171	500	71	39	32	9	130	9	3	19509
		11	5	17	18	6	124	3	-	21	2	31	226	382	-	36	60	1	41	-	3	9	-	5	58	1	6	6	4	5	1	2	1084
		5	3	-	-	3	62	3	-	19	-	3	72	6	156	31	7	-	6	-	2	1	-	-	13	1	2	2	1	1	4	9	412
		14	12	6	7	23	122	3	-	14	-	16	112	3	3	1298	49	-	15	-	2	32	3	6	45	2	57	3	394	7	3	41	2292
		19	3	1	2	3	72	10	-	50	-	15	426	7	-	9	524	1	11	-	3	8	-	6	42	5	6	6	1	12	1	-	1243
		-	-	-	-	-	1	1	-	2	-	-	3	-	2	8	1	2	2	-	-	-	1	-	1	-	-	-	-	-	-	-	24
		38	32	2	22	8	649	5	7	211	7	120	352	15	1	448	330	3	3281	1	-	92	9	24	204	30	8	12	3	59	10	3	5986
		-	-	-	-	-	7	-	-	1	-	-	-	-	-	2	1	-	-	1	-	-	-	-	2	-	-	-	-	-	-	-	14
		5	2	-	2	3	37	2	1	10	-	2	70	-	-	86	12	-	6	-	429	5	7	1	24	3	15	3	-	5	-	-	730
		5	11	1	-	-	57	1	1	15	-	22	10	4	-	16	11	-	6	-	2	13	-	-	7	1	-	1	1	2	-	-	187
		5	-	3	1	-	43	2	10	9	1	7	92	1	-	78	13	-	7	-	7	4	69	2	6	-	3	-	1	4	-	1	369
		4	-	-	1	-	17	2	-	8	-	3	71	-	-	18	4	-	5	-	-	7	-	15	8	-	1	-	-	1	-	-	165
		26	37	-	3	8	265	19	-	47	3	33	170	9	-	106	46	-	18	-	-	9	1	8	1529	2	8	13	-	27	-	-	2387
		9	2	-	2	1	55	24	5	7	-	4	38	1	2	47	5	-	4	-	2	6	-	-	13	61	4	-	2	49	-	-	343
		16	4	2	15	9	357	5	-	32	-	25	165	4	-	737	66	-	16	-	2	25	2	3	73	3	1619	9	5	34	1	3	3232
		9	11	1	6	16	266	4	2	631	2	177	324	6	2	49	80	2	45	-	2	15	2	3	80	2	9	1464	3	10	3	3	3229
		14	20	17	6	7	130	3	1	40	3	36	271	13	-	753	35	1	32	-	3	37	1	12	52	8	48	5	697	1	7	8	2261
		37	1	1	6	2	145	51	5	25	2	15	125	7	1	115	40	-	7	-	5	7	4	17	44	14	8	-	1	159	1	-	845
		4	-	-	-	1	63	-	1	16	-	4	23	5	4	16	4	-	7	-	-	2	-	1	18	1	2	-	2	1	32	2	209
		6	3	2	2	21	39	1	1	14	-	3	47	-	-	51	14	-	-	-	-	8	-	3	10	1	5	1	-	1	2	68	303
	TOTAL		1359	1554	568	235	499	24376	895	225	8449	212	6370	20977	685	196	6431	3163	32	4426	13	529	1264	169	379	4928	304	2076	1967	1234	983	123	188	94809

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Name of sector	Number
Airlines	12495
Clothing (including tailor-made goods) and footwear	10301
Information and communication technology (ICT) goods	6530
Electronic goods (non-ICT/recreational)	4489
Furnishings	3475
Leisure goods (sports equipment, musical instruments, etc)	3142
Mobile telephone services	2795
Hotels and other holiday accommodation	2768
Spares and accessories for vehicles and other means of personal transport	2718
Large domestic household appliances (including vacuum cleaners and microwaves)	2164