Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		472	10	3	13	13	1418	19	2	75	15	33	9	2	170	47	1	45	2	5	39	1	16	132	3	17	8	3	28	4	3	2608
		33	1203	9	3	16	443	18	6	138	5	460	13	3	134	176	6	50	1	7	69	7	2	936	4	21	28	11	46	9	4	3861
		18	11	692	8	7	127	3	-	38	7	29	23	1	430	42	1	51	-	4	8	3	18	106	2	34	2	84	5	-	5	1759
		5	10	2	46	2	72	-	-	13	1	7	26	-	67	13	-	9	1	2	11	1	2	25	-	8	-	13	2	-	-	338
		25	7	7	1	318	128	6	1	17	2	13	7	1	184	43	1	16	1	4	39	3	2	84	5	20	9	2	20	6	14	986
		657	122	27	73	124	25406	157	34	745	152	562	96	14	626	588	23	354	6	33	470	16	109	1424	32	238	58	34	371	18	30	32599
		18	7	6	4	8	154	244	5	27	1	27	5	-	54	39	-	19	-	3	18	3	2	70	17	8	4	1	58	3	-	805
		2	1	1	3	7	65	4	157	52	12	15	4	1	25	13	-	14	1	18	8	23	4	46	7	15	5	-	18	-	2	523
		80	72	12	16	91	1431	41	19	9484	79	791	77	9	494	664	15	301	5	18	660	24	47	1130	78	51	313	14	223	32	3	16274
		11	7	4	4	6	165	9	7	20	102	11	4	-	21	23	-	4	1	4	12	5	25	46	19	4	12	-	33	-	-	559
		163	618	26	37	397	2204	51	24	1485	96	9101	121	9	292	606	14	515	5	36	634	12	32	974	57	90	444	17	222	23	14	18319
		19	15	30	30	11	207	5	4	59	6	59	666	-	81	96	1	70	-	5	20	7	21	114	4	26	9	9	22	2	7	1605
		8	8	1	3	9	106	3	-	36	3	9	8	222	60	12	-	16	-	5	5	-	4	40	2	10	6	1	2	11	11	601
		28	16	21	8	57	198	3	-	36	1	25	10	3	2221	83	-	29	-	3	42	6	16	133	5	105	6	396	17	17	149	3634
		26	10	2	4	9	135	12	-	97	4	30	19	2	24	752	3	29	-	8	25	4	10	100	6	13	13	4	34	3	-	1378
		-	1	-	-	1	5	1	1	2	-	-	-	2	18	3	2	6	-	-	2	1	-	1	1	-	2	-	4	-	-	53
		67	49	10	42	43	1059	13	7	1599	32	252	34	6	834	621	4	6276	5	8	609	14	53	595	43	23	45	23	124	19	5	12514
		-	-	-	-	-	9	-	-	1	1	2	-	-	4	1	-	1	8	-	-	-	-	4	-	-	-	-	-	-	-	31
		6	6	1	4	8	60	7	2	16	-	9	1	-	141	36	2	20	1	621	10	24	1	51	8	29	7	-	12	-	1	1084
		6	14	1	1	3	97	4	10	19	4	36	8	-	31	14	-	14	-	2	35	1	-	14	1	1	7	1	11	-	-	335
		6	-	3	2	3	65	2	11	12	1	9	2	1	103	22	-	19	-	12	7	96	4	17	1	5	1	2	12	1	1	420
		5	-	1	2	1	36	2	-	16	-	7	-	-	25	13	-	11	-	1	12	-	38	20	-	5	2	-	3	-	-	200
		39	76	4	4	15	394	34	1	103	4	74	12	1	177	95	1	39	-	4	83	4	13	2543	6	16	24	3	67	1	2	3839
		18	2	-	4	2	79	45	7	17	1	9	4	2	99	15	-	7	-	3	11	1	4	41	120	9	3	2	101	1	-	607
		25	14	9	21	27	693	18	8	88	2	53	18	2	1513	147	1	45	-	7	207	13	13	258	8	2774	25	11	90	2	10	6102
		21	29	5	8	41	418	6	3	1419	18	297	25	2	102	158	2	89	-	5	46	8	12	242	6	21	2112	7	27	5	7	5141
		29	27	47	11	31	251	7	2	83	9	70	32	-	1232	86	4	92	1	4	70	5	18	166	13	128	11	1073	12	15	13	3542
		45	4	1	6	7	223	75	8	55	3	32	12	1	164	49	1	15	-	5	18	6	27	95	39	17	6	2	288	2	2	1208
		7	-	2	2	3	95	-	2	24	-	7	6	6	36	4	-	13	-	1	5	2	2	31	1	8	-	3	1	48	3	312
		10	6	3	3	50	58	2	1	23	-	8	2	-	93	20	-	3	-	-	11	-	7	34	3	9	1	-	5	4	98	454
	TOTAL		1849	2345	930	363	1310	35801	791	322	15799	561	12037	1244	290	9455	4481	82	8172	38	828	3186	290	502	9472	491	3705	3163	1716	1858	226	384	121691

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	24710
Clothing (including tailor-made goods) and footwear	15973
Information and communication technology (ICT) goods	10517
Electronic goods (non-ICT/recreational)	7193
Hotels and other holiday accommodation	6367
Furnishings	5782
Leisure goods (sports equipment, musical instruments, etc)	5198
Spares and accessories for vehicles and other means of personal transport	4811
Large domestic household appliances (including vacuum cleaners and microwaves)	3659
Mobile telephone services	3429