Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		488	11	3	13	14	1472	20	2	82	16	36	10	4	208	54	1	48	2	5	48	2	17	146	3	20	13	4	30	4	3	2779
		34	1246	9	3	20	456	19	10	149	9	485	13	4	164	210	6	52	1	8	83	7	2	984	4	21	30	13	47	9	4	4102
		19	12	743	9	7	133	3	-	45	7	30	29	1	484	47	1	51	-	5	9	3	30	111	2	35	2	86	6	-	6	1916
		6	10	2	49	2	73	-	-	16	2	7	29	-	79	15	-	10	1	2	13	1	4	26	-	8	-	13	3	-	-	371
		26	8	7	1	344	136	6	1	19	3	13	8	1	215	49	1	19	1	5	40	3	2	88	5	21	10	4	21	9	19	1085
		692	141	27	77	130	26396	165	55	832	165	604	101	14	728	641	23	378	7	43	599	21	129	1571	32	255	72	36	391	21	30	34376
		18	8	6	4	8	170	249	5	32	1	27	5	-	61	47	-	21	-	3	22	3	2	75	18	10	8	2	60	3	-	868
		2	2	1	3	7	68	4	158	55	12	15	4	1	35	15	-	16	1	20	8	27	4	51	8	15	5	-	18	-	2	557
		87	79	12	18	104	1493	42	19	10057	86	831	83	9	553	740	15	330	5	20	728	25	49	1239	83	62	334	15	234	32	4	17388
		12	7	4	5	8	166	9	7	21	102	12	4	-	27	25	-	4	1	5	14	5	31	50	20	4	13	-	41	1	-	598
		167	645	27	41	447	2308	56	29	1647	110	9902	127	9	334	659	14	548	5	49	689	13	34	1058	64	100	496	17	238	23	14	19870
		19	15	34	30	14	221	6	4	70	6	65	718	-	97	109	1	72	-	6	21	9	24	125	4	28	9	13	22	2	7	1751
		8	8	1	3	9	109	3	-	38	3	10	8	250	69	15	-	17	-	5	6	-	5	41	3	11	7	2	3	11	11	656
		30	18	26	8	66	215	3	-	42	1	28	10	4	2457	97	1	32	-	3	44	7	17	143	5	108	8	404	17	19	155	3968
		31	12	3	4	11	144	15	-	108	6	35	24	2	38	826	4	31	-	8	34	6	14	116	7	16	15	8	39	3	-	1560
		-	1	-	-	1	5	1	1	2	-	-	-	2	24	3	4	7	-	-	2	1	-	1	1	-	2	-	4	-	-	62
		72	55	12	42	47	1116	14	8	1670	35	288	37	8	1149	901	5	6717	5	11	901	15	56	650	45	24	50	32	128	20	5	14118
		-	-	-	-	-	9	-	-	1	1	2	-	-	4	1	-	1	8	-	-	-	-	4	-	-	-	-	-	-	-	31
		7	6	1	4	11	70	7	2	18	1	10	1	1	168	44	2	21	1	654	10	33	1	57	8	31	8	-	15	-	1	1193
		7	15	1	1	3	97	4	11	20	4	39	8	-	32	19	-	14	-	2	38	1	-	16	1	1	7	2	12	-	-	355
		6	-	3	2	4	66	2	11	12	1	10	2	1	112	25	-	21	-	13	8	105	4	17	1	5	1	2	14	1	1	450
		5	1	1	2	1	37	2	-	18	-	7	-	-	29	17	-	11	-	1	13	-	41	21	1	5	2	-	3	-	-	218
		41	81	4	4	16	407	37	1	113	4	80	13	1	213	116	1	43	-	6	122	4	14	2688	7	17	25	6	71	2	2	4139
		18	2	-	4	2	79	45	7	18	1	9	4	2	107	15	-	7	-	4	11	1	7	44	128	10	3	2	105	1	-	636
		28	15	11	25	29	740	20	12	92	3	64	20	3	1848	175	1	49	-	7	885	13	17	290	8	2939	27	11	95	5	13	7445
		22	32	5	9	47	441	8	3	1541	18	314	25	2	117	173	2	99	-	8	59	8	14	264	6	21	2196	8	30	8	7	5487
		31	29	50	11	34	263	8	2	97	10	76	37	-	1334	92	4	102	1	8	71	5	19	185	14	132	11	1143	14	16	16	3815
		50	6	1	6	9	233	76	8	56	3	34	13	1	178	57	1	17	-	5	18	7	28	104	40	17	9	2	307	2	2	1290
		8	-	2	2	3	99	-	2	25	-	8	6	7	40	5	-	14	-	1	6	2	2	32	1	9	-	3	1	50	3	331
		10	6	4	3	51	61	2	3	25	-	8	2	-	102	25	-	4	-	-	12	-	7	38	4	10	2	1	5	4	100	489
	TOTAL		1944	2471	1000	383	1449	37283	826	361	16921	610	13049	1341	327	11006	5217	87	8756	39	907	4514	327	574	10235	523	3935	3365	1829	1974	246	405	131904

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	27803
Clothing (including tailor-made goods) and footwear	16586
Information and communication technology (ICT) goods	11281
Electronic goods (non-ICT/recreational)	8061
Hotels and other holiday accommodation	6783
Furnishings	6068
Leisure goods (sports equipment, musical instruments, etc)	5450
Spares and accessories for vehicles and other means of personal transport	4951
Large domestic household appliances (including vacuum cleaners and microwaves)	3872
Mobile telephone services	3478