Online Dispute Resolution

Number of complaints by country

Country of trader
	#																																TOTAL
Country of consumer
		419	8	2	5	10	1313	17	2	57	13	25	169	7	2	144	37	1	35	2	4	26	1	6	118	3	16	6	1	21	2	2	2474
		32	1094	6	2	12	419	17	6	125	3	403	273	8	2	120	165	5	43	-	3	62	6	2	848	4	19	21	5	40	8	4	3757
		16	11	625	8	5	118	3	-	35	7	27	266	20	1	391	38	1	44	-	4	7	3	10	95	2	29	2	80	4	-	2	1854
		5	10	2	36	2	67	-	-	12	1	6	66	19	-	60	10	-	7	1	2	8	1	2	23	-	8	-	9	2	-	-	359
		23	5	5	1	282	120	6	1	8	1	9	77	5	1	166	35	1	13	1	4	35	-	1	70	5	19	6	1	15	4	11	931
		599	106	21	68	98	23493	127	27	582	114	479	1664	79	11	513	530	18	308	5	23	371	14	80	1182	28	192	50	29	322	15	25	31173
		17	7	6	4	5	142	229	4	24	1	25	115	4	-	51	36	-	18	-	3	16	3	2	62	14	4	4	1	54	3	-	854
		2	1	1	3	5	58	3	148	45	10	13	84	4	1	17	13	-	14	1	16	5	22	4	42	7	15	5	-	15	-	1	555
		75	58	10	10	52	1327	34	16	8503	52	702	1218	62	9	449	574	13	259	5	9	412	22	38	937	71	43	278	12	197	32	3	15482
		11	7	4	2	6	150	9	6	14	97	11	84	4	-	18	20	-	3	1	1	12	5	22	41	18	4	11	-	30	-	-	591
		143	555	20	33	248	2008	46	22	1186	68	7861	1856	108	8	220	526	14	436	5	25	517	8	29	829	48	79	328	14	204	22	13	17479
		326	90	37	33	76	984	430	14	634	15	416	18833	73	6	1666	1040	14	256	2	20	276	34	219	1165	116	75	55	22	285	18	7	27237
		17	11	23	27	9	185	5	3	40	5	52	305	576	-	74	84	1	62	-	5	15	5	11	104	3	13	7	5	13	2	5	1667
		8	4	1	3	6	91	3	-	33	2	9	104	8	206	48	10	-	13	-	3	5	-	4	36	2	7	5	1	2	9	11	634
		22	14	14	8	51	176	3	-	33	1	24	167	10	3	2018	77	-	28	-	3	39	6	9	112	4	94	4	393	12	13	130	3468
		25	7	2	3	7	117	10	-	76	1	28	567	16	-	19	689	3	23	-	7	16	3	7	85	5	11	8	1	28	2	-	1766
		-	1	-	-	-	5	1	1	2	-	-	8	-	2	16	3	2	5	-	-	1	1	-	1	1	-	-	-	4	-	-	54
		62	48	8	40	25	969	11	7	1352	15	211	640	29	6	629	522	4	5435	3	1	249	13	32	499	39	19	37	8	109	17	4	11043
		-	-	-	-	-	8	-	-	1	1	-	-	-	-	2	1	-	-	8	-	-	-	-	3	-	-	-	-	-	-	-	24
		5	5	-	4	7	51	5	2	13	-	7	96	1	-	134	31	2	16	1	558	6	18	1	45	7	23	5	-	9	-	1	1053
		6	14	1	-	2	91	4	10	18	3	30	16	8	-	28	12	-	12	-	2	27	-	-	10	1	-	4	1	9	-	-	309
		6	-	3	1	-	59	2	10	9	1	9	114	2	-	100	20	-	14	-	10	7	90	3	15	1	4	1	2	8	1	1	493
		4	-	-	2	-	30	2	-	15	-	6	98	-	-	24	11	-	11	-	1	9	-	30	17	-	3	1	-	3	-	-	267
		38	61	3	3	11	363	31	1	80	4	64	260	10	1	155	81	1	31	-	3	21	4	12	2297	5	13	18	3	58	1	2	3635
		16	2	-	3	2	77	39	7	10	1	7	49	4	2	78	14	-	6	-	2	9	1	4	35	112	9	2	2	96	1	-	590
		23	10	7	17	23	615	13	4	69	1	43	239	12	2	1334	125	1	31	-	5	44	5	7	198	8	2491	18	10	72	2	9	5438
		17	21	3	7	23	375	5	3	1105	10	262	472	22	2	82	133	2	78	-	3	31	6	11	206	5	19	1922	3	21	5	6	4860
		24	24	40	10	17	230	6	1	68	7	59	367	29	-	1127	67	4	68	-	3	64	3	14	137	10	116	8	984	9	14	12	3522
		43	3	1	6	5	210	68	8	47	3	23	167	8	1	155	45	1	13	-	5	9	5	25	87	37	14	4	1	263	2	2	1261
		6	-	2	1	3	89	-	2	22	-	6	33	6	5	29	4	-	12	-	1	4	2	2	30	1	4	-	2	1	44	3	314
		10	3	3	3	48	51	2	1	20	-	8	60	2	-	78	17	-	1	-	-	11	-	6	29	3	8	1	-	4	4	91	464
	TOTAL		2000	2180	850	343	1040	33991	1131	306	14238	437	10825	28467	1136	271	9945	4970	88	7295	35	726	2314	281	593	9358	560	3351	2811	1590	1910	221	345	143608

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Name of sector	Number
Airlines	21167
Clothing (including tailor-made goods) and footwear	14872
Information and communication technology (ICT) goods	9395
Electronic goods (non-ICT/recreational)	6380
Hotels and other holiday accommodation	5698
Furnishings	5173
Leisure goods (sports equipment, musical instruments, etc)	4618
Spares and accessories for vehicles and other means of personal transport	4449
Mobile telephone services	3313
Large domestic household appliances (including vacuum cleaners and microwaves)	3184