Online Dispute Resolution

Number of complaints by country

Country of trader
	#																																TOTAL
Country of consumer
		266	6	1	-	6	866	10	-	23	4	21	103	1	1	42	17	-	20	-	-	15	1	6	53	2	10	1	-	9	2	1	1487
		19	804	5	1	4	293	15	5	76	-	237	204	5	2	76	123	1	32	-	2	38	5	-	561	3	17	9	5	26	4	2	2574
		12	8	421	6	3	80	2	-	19	4	16	197	8	-	295	22	-	29	-	1	3	2	7	52	2	17	1	71	2	-	1	1281
		2	8	-	27	1	38	-	-	4	1	4	39	9	-	31	3	-	6	1	-	3	1	2	12	-	-	-	3	-	-	-	195
		14	3	4	1	168	72	5	1	4	-	1	51	-	-	126	26	1	4	-	3	27	-	-	26	2	10	3	1	4	1	8	566
		372	60	14	33	55	16789	77	20	287	43	299	1112	40	7	367	342	6	178	3	13	221	4	40	541	11	96	23	15	149	8	20	21245
		12	4	6	3	2	94	177	4	16	1	17	73	2	-	35	19	-	14	-	2	12	2	-	31	3	2	2	1	30	3	-	567
		1	-	1	2	3	37	3	123	26	5	8	64	3	-	11	9	-	13	1	11	1	9	3	26	1	7	2	-	11	-	1	382
		40	39	5	8	18	893	24	9	5401	22	423	854	38	7	288	338	1	163	1	5	187	13	14	376	26	22	129	9	110	19	3	9485
		6	5	2	2	1	102	3	6	10	65	9	56	1	-	8	8	-	-	1	1	6	2	9	19	7	3	5	-	18	-	-	355
		100	307	10	17	60	1190	34	14	613	27	4284	1142	59	3	114	301	5	264	2	11	280	5	14	370	31	38	197	5	84	9	8	9598
		232	66	22	28	36	612	392	4	401	8	268	13905	45	3	996	561	6	148	2	13	134	21	167	465	70	39	31	9	120	9	3	18816
		9	5	15	15	6	120	3	-	18	2	25	217	369	-	35	56	1	40	-	3	9	-	5	55	1	6	5	2	5	1	2	1030
		3	3	-	-	3	58	3	-	19	-	3	68	6	141	30	7	-	6	-	2	1	-	-	13	1	2	2	1	1	3	9	385
		12	12	5	7	19	114	3	-	14	-	14	105	3	3	1231	49	-	13	-	2	31	3	6	40	2	56	3	377	7	2	36	2169
		18	3	1	2	3	72	10	-	46	-	14	407	7	-	7	499	1	11	-	3	8	-	6	41	5	6	5	1	12	1	-	1189
		-	-	-	-	-	1	1	-	2	-	-	2	-	2	7	1	2	2	-	-	-	1	-	1	-	-	-	-	-	-	-	22
		37	32	2	22	8	629	4	7	203	6	114	332	15	1	425	309	3	3054	1	-	87	9	20	184	30	7	12	3	56	9	3	5624
		-	-	-	-	-	7	-	-	1	-	-	-	-	-	2	1	-	-	1	-	-	-	-	2	-	-	-	-	-	-	-	14
		5	2	-	2	2	36	2	1	9	-	2	68	-	-	83	11	-	6	-	417	4	7	1	23	2	15	2	-	4	-	-	704
		5	10	1	-	-	53	1	1	15	-	20	8	4	-	15	10	-	6	-	2	12	-	-	5	1	-	1	1	2	-	-	173
		5	-	3	1	-	43	2	10	8	1	7	90	1	-	77	11	-	6	-	7	4	67	2	6	-	3	-	1	4	-	1	360
		4	-	-	1	-	17	2	-	8	-	3	69	-	-	16	4	-	5	-	-	6	-	15	8	-	1	-	-	1	-	-	160
		24	33	-	3	8	250	19	-	46	3	33	160	9	-	103	44	-	18	-	-	9	-	8	1455	1	8	13	-	27	-	-	2274
		8	2	-	1	1	53	21	5	7	-	4	36	-	2	44	5	-	4	-	2	5	-	-	11	60	4	-	2	42	-	-	319
		15	4	2	15	8	332	3	-	30	-	24	159	4	-	690	62	-	16	-	2	22	2	3	70	2	1547	8	5	32	1	3	3061
		8	10	1	6	14	259	4	2	604	2	173	306	4	2	44	77	1	42	-	2	14	2	3	75	2	9	1411	3	10	3	3	3096
		13	20	16	6	7	125	3	1	40	3	35	259	13	-	729	31	1	29	-	3	36	1	11	42	7	33	5	661	1	7	8	2146
		37	1	1	6	2	137	50	5	24	2	13	124	5	1	109	39	-	6	-	5	7	4	17	43	13	8	-	-	146	1	-	806
		4	-	-	-	1	62	-	1	16	-	4	22	5	4	14	4	-	7	-	-	2	-	1	18	1	2	-	2	1	30	2	203
		6	3	2	2	20	38	1	1	14	-	3	46	-	-	48	14	-	-	-	-	8	-	3	9	1	5	1	-	1	2	64	292
	TOTAL		1289	1450	540	217	459	23472	874	220	8004	199	6078	20278	656	179	6098	3003	29	4142	13	512	1192	161	363	4633	287	1973	1871	1178	915	115	178	90578

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Name of sector	Number
Airlines	11888
Clothing (including tailor-made goods) and footwear	9827
Information and communication technology (ICT) goods	6223
Electronic goods (non-ICT/recreational)	4330
Furnishings	3352
Leisure goods (sports equipment, musical instruments, etc)	3029
Mobile telephone services	2701
Hotels and other holiday accommodation	2589
Spares and accessories for vehicles and other means of personal transport	2588
Large domestic household appliances (including vacuum cleaners and microwaves)	2040