Online Dispute Resolution

Number of complaints by country

Country of trader
	#																																TOTAL
Country of consumer
		244	5	1	-	5	812	10	-	23	4	20	97	1	1	36	14	-	16	-	-	13	1	6	49	2	9	1	-	7	1	1	1379
		18	745	5	1	4	276	14	4	74	-	220	198	4	1	67	115	1	32	-	2	34	3	-	522	2	12	9	5	18	3	2	2391
		12	7	392	6	2	72	2	-	17	4	16	190	7	-	279	20	-	28	-	-	3	2	7	48	2	16	1	70	2	-	1	1206
		2	6	-	22	1	32	-	-	4	-	4	34	7	-	25	3	-	6	1	-	3	1	2	11	-	-	-	3	-	-	-	167
		13	3	4	1	152	66	5	1	3	-	1	47	-	-	120	25	1	4	-	2	27	-	-	24	2	10	2	-	2	1	8	524
		345	54	13	26	51	15743	73	19	262	40	281	1064	33	7	343	308	5	159	3	13	201	4	40	480	10	88	20	15	133	8	19	19860
		12	3	6	2	2	88	167	4	15	1	16	68	2	-	33	17	-	13	-	2	11	2	-	28	2	2	2	1	25	3	-	527
		1	-	1	2	2	32	3	117	24	5	8	64	2	-	9	6	-	12	1	11	1	9	3	21	1	6	2	-	11	-	1	355
		37	35	4	7	15	845	24	9	4904	22	405	794	35	7	276	307	1	139	1	5	179	11	12	305	23	21	112	8	96	18	3	8660
		6	3	1	2	-	98	3	6	10	60	8	54	1	-	7	8	-	-	1	1	6	2	9	15	7	3	5	-	17	-	-	333
		96	273	9	17	40	1102	30	13	560	25	3934	1071	39	3	107	280	4	236	2	9	237	3	12	316	24	34	181	5	67	7	8	8744
		211	61	20	22	34	553	392	4	379	8	256	13093	42	1	900	513	6	133	2	13	119	17	158	359	62	35	27	7	95	8	3	17533
		9	5	14	10	6	112	3	-	16	2	24	201	344	-	29	45	1	37	-	3	9	-	5	47	1	6	5	2	5	1	2	944
		3	3	-	-	3	56	3	-	17	-	2	63	6	129	29	6	-	6	-	2	1	-	-	13	1	2	2	-	1	2	8	358
		10	10	4	7	15	106	3	-	9	-	13	98	3	3	1134	43	-	12	-	2	29	3	6	30	2	49	3	359	5	2	34	1994
		15	3	-	2	3	65	10	-	43	-	10	384	6	-	6	472	1	10	-	3	7	-	6	35	4	6	3	1	10	1	-	1106
		-	-	-	-	-	1	1	-	1	-	-	2	-	2	4	1	-	2	-	-	-	1	-	1	-	-	-	-	-	-	-	16
		33	29	2	22	7	566	4	6	186	6	102	310	12	1	383	269	1	2826	-	-	82	9	19	139	26	7	11	3	43	8	3	5115
		-	-	-	-	-	6	-	-	1	-	-	-	-	-	2	1	-	-	1	-	-	-	-	1	-	-	-	-	-	-	-	12
		5	2	-	2	2	34	2	2	8	-	2	63	-	-	76	9	-	6	-	396	4	7	1	20	2	14	2	-	2	-	-	661
		5	9	1	-	-	48	1	1	14	-	20	8	4	-	12	6	-	5	-	2	10	-	-	5	-	-	1	1	2	-	-	155
		5	-	3	1	-	40	2	10	8	1	7	87	1	-	75	11	-	6	-	7	4	64	2	5	-	2	-	1	4	-	1	347
		3	-	-	1	-	16	2	-	7	-	2	65	-	-	14	3	-	4	-	-	5	-	13	7	-	1	-	-	1	-	-	144
		24	31	-	3	8	233	18	-	42	3	33	150	9	-	93	39	-	16	-	-	9	-	8	1336	1	6	13	-	26	-	-	2101
		6	-	-	1	1	47	20	5	7	-	4	33	-	1	38	5	-	4	-	2	5	-	-	8	48	3	-	2	30	-	-	270
		15	4	2	15	8	300	3	-	29	-	22	150	3	-	617	57	-	15	-	2	22	2	3	57	1	1451	2	3	25	-	3	2811
		7	10	1	6	10	249	4	2	572	1	170	288	4	2	40	67	1	40	-	2	14	2	3	64	2	9	1329	3	10	3	3	2918
		12	18	14	4	6	120	3	1	38	3	33	250	12	-	682	29	-	26	-	3	31	1	11	36	7	27	4	618	1	5	6	2001
		37	1	1	5	2	131	47	5	23	2	13	118	5	1	101	35	-	5	-	5	6	3	17	37	12	6	-	-	132	1	-	751
		3	-	-	-	1	57	-	1	15	-	4	22	5	3	14	4	-	7	-	-	2	-	1	17	1	2	-	2	1	28	1	191
		4	3	2	2	18	36	1	1	11	-	3	45	-	-	43	12	-	-	-	-	7	-	2	6	1	4	1	-	1	2	59	264
	TOTAL		1193	1323	500	189	398	21942	850	211	7322	187	5633	19111	587	162	5594	2730	22	3805	12	487	1081	147	346	4042	246	1831	1738	1109	772	102	166	83838

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Name of sector	Number
Airlines	10786
Clothing (including tailor-made goods) and footwear	9225
Information and communication technology (ICT) goods	5857
Electronic goods (non-ICT/recreational)	4102
Furnishings	3136
Leisure goods (sports equipment, musical instruments, etc)	2851
Mobile telephone services	2590
Spares and accessories for vehicles and other means of personal transport	2379
Hotels and other holiday accommodation	2154
Large domestic household appliances (including vacuum cleaners and microwaves)	1926