Online Dispute Resolution

Number of complaints by country

Country of trader
	#																																TOTAL
Country of consumer
		191	5	1	-	4	706	10	-	16	3	17	84	1	1	23	10	-	15	-	-	8	-	4	32	2	8	1	-	6	-	1	1149
		12	539	5	1	3	218	12	3	57	-	180	172	3	1	45	87	1	28	-	1	24	2	-	404	1	7	7	5	16	3	2	1839
		11	6	328	5	1	60	2	-	15	4	14	164	6	-	225	19	-	25	-	-	3	1	6	35	-	15	1	64	2	-	1	1013
		2	4	-	15	1	25	-	-	4	-	2	27	7	-	23	3	-	6	1	-	2	1	2	8	-	-	-	2	-	-	-	135
		12	2	4	1	121	51	5	1	2	-	1	41	-	-	101	17	1	4	-	2	22	-	-	13	-	9	-	-	2	1	6	419
		299	39	9	23	41	13306	59	14	199	34	239	903	23	5	266	224	5	126	1	11	155	3	33	376	7	66	17	13	94	7	17	16614
		9	2	5	2	2	76	122	3	11	1	16	61	1	-	24	14	-	8	-	2	7	2	-	20	1	2	2	1	18	3	-	415
		-	-	1	2	2	25	3	103	22	4	8	58	1	-	8	5	-	10	-	11	1	9	3	13	-	6	2	-	8	-	1	306
		32	33	3	6	12	713	19	9	3785	14	366	699	19	4	226	245	1	107	1	4	138	3	10	168	14	13	83	8	66	13	2	6816
		3	3	1	2	-	81	3	6	10	53	10	41	1	-	7	6	-	-	1	1	5	1	9	11	6	3	3	-	13	-	-	280
		78	205	7	16	16	861	22	12	392	20	3044	868	14	3	85	220	3	180	-	5	95	1	11	174	13	26	142	2	48	-	7	6570
		170	50	17	19	22	459	381	4	296	8	217	11084	34	1	700	396	5	105	1	11	92	9	127	203	40	24	21	6	72	6	3	14583
		6	5	10	5	4	96	2	-	9	2	22	182	290	-	23	34	1	27	-	3	5	-	5	29	1	6	5	2	5	1	1	781
		2	3	-	-	2	40	3	-	15	-	2	52	4	108	16	4	-	5	-	2	1	-	-	9	1	2	1	-	1	2	3	278
		8	5	3	7	13	94	3	-	8	-	9	71	3	1	897	36	-	8	-	2	23	3	4	14	2	36	2	327	4	1	28	1612
		14	2	-	2	3	56	10	-	26	-	8	335	4	-	6	393	1	9	-	1	7	-	6	22	3	3	3	1	6	1	-	922
		-	-	-	-	-	-	-	-	1	-	-	2	-	2	2	1	-	2	-	-	-	-	-	1	-	-	-	-	-	-	-	11
		24	24	2	18	7	442	3	6	140	3	89	257	10	-	312	202	1	2254	-	-	69	3	18	67	17	7	7	3	28	6	2	4021
		-	-	-	-	-	4	-	-	1	-	-	-	-	-	1	-	-	-	-	-	-	-	-	1	-	-	-	-	-	-	-	7
		4	2	-	2	1	30	2	1	7	-	2	58	-	-	69	4	-	5	-	362	4	6	1	14	2	13	1	-	1	-	-	591
		4	8	1	-	-	40	-	1	14	-	16	7	2	-	7	2	-	4	-	2	8	-	-	4	-	-	1	1	1	-	-	123
		5	-	3	1	-	35	2	9	6	1	6	75	1	-	49	9	-	4	-	6	3	59	2	4	-	2	-	-	2	-	1	285
		3	-	-	1	-	15	2	-	4	-	2	54	-	-	11	3	-	-	-	-	5	-	11	6	-	1	-	-	1	-	-	119
		20	26	-	3	7	191	16	-	30	3	28	125	7	-	66	30	-	14	-	-	5	-	8	1051	1	4	10	-	13	-	-	1658
		3	-	-	1	1	34	17	5	6	-	4	28	-	1	24	5	-	4	-	2	3	-	-	2	32	1	-	2	19	-	-	194
		11	3	1	15	3	215	3	-	20	-	19	128	2	-	459	38	-	14	-	2	15	2	2	39	-	1149	1	3	16	-	2	2162
		6	8	-	5	8	214	4	2	452	1	146	243	3	-	29	51	1	30	-	2	12	-	2	33	1	5	1097	3	7	2	1	2368
		11	11	9	3	6	102	2	1	23	3	24	194	10	-	544	22	-	20	-	3	23	-	11	12	5	20	2	526	1	3	6	1597
		34	1	1	4	1	104	42	2	21	2	11	101	3	-	79	32	-	4	-	3	6	3	11	23	6	-	-	-	95	1	-	590
		3	-	-	-	1	50	-	-	11	-	3	22	4	1	12	4	-	6	-	-	-	-	-	12	1	2	-	1	1	21	1	156
		2	1	2	2	16	28	1	1	11	-	3	39	-	-	31	6	-	-	-	-	7	-	2	3	-	4	1	-	1	1	49	211
	TOTAL		979	987	413	161	298	18371	750	183	5614	156	4508	16175	453	128	4370	2122	20	3024	5	438	748	108	288	2803	156	1434	1410	970	547	72	134	67825

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Name of sector	Number
Airlines	8058
Clothing (including tailor-made goods) and footwear	7601
Information and communication technology (ICT) goods	5062
Electronic goods (non-ICT/recreational)	3544
Furnishings	2607
Leisure goods (sports equipment, musical instruments, etc)	2321
Mobile telephone services	2263
Spares and accessories for vehicles and other means of personal transport	1838
Large domestic household appliances (including vacuum cleaners and microwaves)	1597
Internet services	1368