Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		561	13	3	15	21	1653	23	3	100	18	44	12	4	444	109	1	62	2	8	81	2	25	180	3	24	16	5	31	5	7	3475
		38	1404	10	3	21	527	22	12	184	13	555	16	4	287	330	6	62	1	20	113	8	9	1119	6	24	43	14	54	9	4	4918
		21	15	873	9	15	158	3	-	53	7	34	32	1	755	94	1	61	-	8	13	3	33	138	4	43	5	97	7	11	8	2502
		8	11	4	64	2	84	-	-	19	3	11	33	-	235	30	-	12	1	2	13	1	6	30	-	10	-	14	3	-	-	596
		27	8	10	2	400	165	7	2	25	3	15	11	1	345	79	1	24	1	11	41	4	3	103	6	35	13	4	25	24	19	1414
		794	178	29	92	161	29841	203	87	1022	186	724	113	19	1283	902	23	466	10	100	938	25	156	2114	41	322	95	46	453	31	36	40490
		20	10	9	4	9	181	273	6	37	1	31	5	1	138	63	1	25	-	3	23	4	5	97	21	10	10	3	67	3	-	1060
		3	3	1	4	9	80	4	165	58	13	20	6	1	74	22	-	19	1	26	12	30	4	55	8	15	5	1	18	-	2	659
		101	101	15	30	135	1691	51	27	11664	102	1024	95	12	964	1113	18	387	7	54	929	27	68	1652	89	70	379	25	248	35	5	21118
		17	7	4	6	11	187	9	8	30	111	16	5	2	49	33	-	4	2	7	15	5	35	62	23	6	13	-	46	1	-	714
		195	949	36	49	497	2675	67	41	1984	137	12779	140	12	639	1000	22	685	6	142	974	19	44	1425	74	120	618	33	263	25	15	25665
		23	18	46	30	16	245	6	4	93	7	77	866	-	206	137	1	80	-	6	23	9	32	152	5	35	11	17	24	9	8	2186
		11	9	3	4	19	129	3	2	44	5	17	9	296	119	52	-	24	-	6	7	1	5	56	4	18	8	2	3	19	7	882
		33	23	35	9	93	260	3	1	54	2	34	13	7	3111	142	1	44	-	7	46	8	20	193	9	129	12	420	18	37	172	4936
		35	14	5	5	12	191	16	1	146	13	45	29	2	146	1511	7	40	-	13	43	8	23	190	7	17	19	9	42	3	1	2593
		-	1	-	-	1	5	1	1	2	-	-	-	2	56	5	5	7	-	-	2	1	2	2	1	1	2	-	4	-	-	101
		81	93	33	49	61	1313	23	13	1825	50	368	57	13	2511	1586	8	7991	8	76	1478	17	105	900	48	36	62	36	152	23	7	19023
		1	-	-	-	1	12	-	-	1	1	3	-	-	9	2	-	1	9	-	-	-	1	4	-	-	-	-	-	-	-	45
		10	6	1	5	14	93	9	19	27	5	15	2	2	276	68	2	31	1	736	13	47	6	77	9	43	9	-	22	4	2	1554
		9	19	1	1	3	113	4	14	20	5	47	8	-	55	36	1	15	-	3	55	2	-	26	1	1	7	2	13	-	-	461
		6	1	4	2	4	73	3	13	14	2	10	3	1	138	31	-	23	-	14	9	113	5	24	1	5	2	2	15	2	1	521
		5	2	2	4	2	41	2	-	20	-	8	-	1	54	51	-	15	-	1	14	-	51	25	1	5	2	-	3	-	-	309
		48	111	4	5	17	468	48	1	141	6	109	13	1	354	175	2	58	-	14	148	5	19	3234	8	18	34	6	82	3	2	5134
		19	3	2	4	3	88	49	7	23	1	16	4	2	198	20	-	9	1	5	18	1	8	57	148	12	6	2	132	1	-	839
		31	18	20	42	45	893	33	16	125	3	85	26	6	4238	325	1	76	-	21	1035	15	21	509	10	3549	36	12	117	17	14	11339
		26	36	5	11	51	493	11	16	1787	21	354	27	2	178	254	2	114	-	19	94	10	15	329	6	25	2438	9	31	10	7	6381
		39	31	90	14	40	317	9	7	119	16	105	45	-	2030	138	4	115	1	14	82	7	74	254	15	154	12	1534	18	23	21	5328
		55	11	3	7	11	279	83	9	71	3	42	15	1	269	89	1	26	-	7	18	8	37	135	41	19	10	2	354	4	3	1613
		9	3	6	2	6	103	-	2	29	-	11	7	8	65	17	-	18	-	2	6	2	2	37	1	13	1	6	3	59	4	422
		10	8	5	4	65	71	2	4	27	-	10	2	1	242	47	-	5	-	1	12	-	10	45	4	19	10	1	5	7	127	744
	TOTAL		2236	3106	1259	476	1745	42429	967	481	19744	734	16609	1594	402	19468	8461	108	10499	51	1326	6255	382	824	13224	594	4778	3878	2302	2253	365	472	167022

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	41487
Clothing (including tailor-made goods) and footwear	19224
Information and communication technology (ICT) goods	13143
Electronic goods (non-ICT/recreational)	9250
Hotels and other holiday accommodation	8245
Furnishings	7025
Leisure goods (sports equipment, musical instruments, etc)	6130
Spares and accessories for vehicles and other means of personal transport	5362
Large domestic household appliances (including vacuum cleaners and microwaves)	4498
Mobile telephone services	3645