Online Dispute Resolution

Number of complaints by country

Country of trader
	#																																TOTAL
Country of consumer
		212	5	1	-	5	764	10	-	18	3	19	87	1	1	30	12	-	16	-	-	11	-	5	36	2	8	1	-	6	-	1	1254
		16	611	5	1	4	242	14	3	62	-	207	183	4	1	58	97	1	30	-	1	27	3	-	451	1	9	8	5	17	3	2	2066
		12	6	357	6	1	66	2	-	17	4	16	179	6	-	249	20	-	25	-	-	3	1	6	41	2	15	1	66	2	-	1	1104
		2	4	-	18	1	27	-	-	4	-	3	30	7	-	24	3	-	6	1	-	2	1	2	8	-	-	-	2	-	-	-	145
		12	2	4	1	129	53	5	1	2	-	1	45	-	-	110	20	1	4	-	2	24	-	-	14	1	10	1	-	2	1	6	451
		324	46	11	24	46	14389	63	17	218	35	254	959	26	5	306	261	5	132	2	12	165	3	35	403	8	74	20	13	105	7	18	17986
		10	3	5	2	2	80	140	3	12	1	16	66	2	-	26	15	-	10	-	2	9	2	-	22	1	2	2	1	22	3	-	459
		1	-	1	2	2	29	3	111	24	4	8	59	2	-	8	5	-	11	-	11	1	9	3	15	1	6	2	-	9	-	1	328
		35	35	4	6	13	767	19	9	4268	20	393	739	25	4	255	272	1	123	1	4	162	3	12	193	19	14	88	8	74	17	2	7585
		5	3	1	2	-	89	3	6	10	56	10	47	1	-	7	7	-	-	1	1	5	1	9	14	7	3	3	-	15	-	-	306
		85	237	8	16	24	970	29	12	463	23	3422	935	21	3	96	246	3	205	1	7	117	1	11	227	19	31	163	3	53	3	8	7442
		182	56	19	20	26	494	384	4	333	8	233	11909	36	1	771	437	6	115	1	11	103	11	141	235	52	31	25	6	76	7	3	15736
		7	5	11	7	4	104	3	-	12	2	23	193	315	-	24	36	1	30	-	3	6	-	5	35	1	6	5	2	5	1	2	848
		2	3	-	-	2	46	3	-	15	-	2	58	5	118	19	5	-	6	-	2	1	-	-	9	1	2	1	-	1	2	6	309
		8	7	3	7	14	101	3	-	8	-	10	81	3	1	1006	38	-	9	-	2	26	3	5	15	2	44	2	343	4	1	31	1777
		15	3	-	2	3	59	10	-	37	-	8	345	6	-	6	427	1	10	-	2	7	-	6	26	3	5	3	1	6	1	-	992
		-	-	-	-	-	-	-	-	1	-	-	2	-	2	3	1	-	2	-	-	-	-	-	1	-	-	-	-	-	-	-	12
		29	27	2	20	7	505	3	6	158	4	99	276	10	-	343	227	1	2488	-	-	78	4	19	73	22	7	8	3	31	7	2	4459
		-	-	-	-	-	5	-	-	1	-	-	-	-	-	2	1	-	-	-	-	-	-	-	1	-	-	-	-	-	-	-	10
		5	2	-	2	2	32	2	1	8	-	2	59	-	-	74	8	-	5	-	373	4	6	1	16	2	13	2	-	1	-	-	620
		5	8	1	-	-	41	1	1	14	-	17	7	3	-	9	4	-	5	-	2	9	-	-	5	-	-	1	1	1	-	-	135
		5	-	3	1	-	38	2	10	6	1	6	83	1	-	63	9	-	4	-	6	3	60	2	5	-	2	-	-	3	-	1	314
		3	-	-	1	-	16	2	-	4	-	2	58	-	-	12	3	-	1	-	-	5	-	11	6	-	1	-	-	1	-	-	126
		21	28	-	3	7	208	18	-	33	3	31	140	8	-	77	34	-	14	-	-	8	-	8	1158	1	4	10	-	24	-	-	1838
		6	-	-	1	1	43	19	5	7	-	4	29	-	1	32	5	-	4	-	2	3	-	-	3	36	1	-	2	22	-	-	226
		13	3	2	15	5	247	3	-	27	-	20	138	2	-	535	45	-	14	-	2	18	2	3	45	-	1275	1	3	17	-	2	2437
		6	10	-	5	9	236	4	2	507	1	162	263	4	2	33	57	1	34	-	2	14	-	2	42	1	7	1202	3	7	3	2	2621
		12	13	10	4	6	109	2	1	26	3	30	220	12	-	612	26	-	24	-	3	28	-	11	19	5	24	3	561	1	5	6	1776
		36	1	1	5	1	115	43	4	22	2	12	107	3	-	89	33	-	4	-	5	6	3	13	30	9	-	-	-	107	1	-	652
		3	-	-	-	1	52	-	1	13	-	3	22	4	1	13	4	-	7	-	-	1	-	-	13	1	2	-	2	1	23	1	168
		3	1	2	2	17	31	1	1	11	-	3	41	-	-	37	7	-	-	-	-	7	-	2	3	1	4	1	-	1	1	54	231
	TOTAL		1075	1119	451	173	332	19958	791	198	6341	170	5016	17360	507	140	4929	2365	21	3338	7	455	853	113	312	3164	198	1600	1553	1025	614	86	149	74413

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Name of sector	Number
Airlines	9215
Clothing (including tailor-made goods) and footwear	8291
Information and communication technology (ICT) goods	5406
Electronic goods (non-ICT/recreational)	3809
Furnishings	2836
Leisure goods (sports equipment, musical instruments, etc)	2569
Mobile telephone services	2398
Spares and accessories for vehicles and other means of personal transport	2032
Large domestic household appliances (including vacuum cleaners and microwaves)	1738
Internet services	1497