Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		458	9	3	12	13	1400	19	2	73	15	31	9	2	154	45	1	45	2	5	34	1	15	127	3	16	8	1	28	4	3	2538
		32	1190	8	3	14	441	18	6	137	5	451	13	2	130	174	6	47	1	6	68	7	2	923	4	21	26	11	44	9	4	3803
		16	11	682	8	7	124	3	-	38	7	29	22	1	413	40	1	48	-	4	8	3	16	106	2	33	2	82	4	-	5	1715
		5	10	2	42	2	72	-	-	13	1	6	24	-	65	13	-	9	1	2	10	1	2	25	-	8	-	13	2	-	-	328
		23	5	7	1	312	126	6	1	14	2	13	7	1	178	40	1	14	1	4	39	2	2	80	5	19	8	2	20	5	14	952
		649	118	27	71	122	25060	149	34	725	147	541	93	13	594	578	22	344	5	29	438	16	105	1370	32	227	56	30	358	18	28	31999
		17	7	6	4	6	151	242	5	27	1	27	4	-	52	38	-	18	-	3	17	3	2	69	17	8	4	1	57	3	-	789
		2	1	1	3	6	61	4	156	52	12	15	4	1	23	13	-	14	1	18	7	23	4	45	7	15	5	-	18	-	1	512
		79	69	11	14	84	1409	40	17	9317	75	774	73	9	484	650	15	294	5	18	640	24	46	1094	77	49	307	14	217	32	3	15940
		11	7	4	4	6	164	9	7	20	101	11	4	-	21	23	-	4	1	3	12	5	25	46	19	4	11	-	31	-	-	553
		158	608	25	36	378	2165	51	24	1429	89	8874	121	9	281	591	14	499	5	32	613	12	32	940	56	89	419	16	220	22	14	17822
		19	14	28	30	11	207	5	3	53	6	57	651	-	79	95	1	69	-	5	20	6	17	112	4	24	9	8	21	2	7	1563
		8	6	1	3	8	104	3	-	36	2	9	8	219	56	12	-	14	-	5	5	-	4	38	2	9	6	1	2	11	11	583
		27	16	21	8	56	194	3	-	36	1	25	10	3	2171	82	-	28	-	3	42	6	14	127	5	104	5	394	14	16	143	3554
		26	9	2	4	9	131	12	-	93	3	30	17	2	20	747	3	26	-	8	23	3	8	97	6	12	13	4	33	2	-	1343
		-	1	-	-	1	5	1	1	2	-	-	-	2	18	3	2	6	-	-	1	1	-	1	1	-	2	-	4	-	-	52
		65	49	10	42	42	1039	13	7	1571	28	244	33	6	764	578	4	6133	5	7	519	14	51	571	43	23	43	21	120	18	5	12068
		-	-	-	-	-	9	-	-	1	1	2	-	-	3	1	-	1	8	-	-	-	-	4	-	-	-	-	-	-	-	30
		6	5	1	4	8	58	7	2	16	-	9	1	-	140	36	2	19	1	608	10	23	1	49	8	28	5	-	12	-	1	1060
		6	14	1	1	3	96	4	10	19	4	35	8	-	31	13	-	13	-	2	31	1	-	14	1	-	7	1	11	-	-	326
		6	-	3	2	3	64	2	11	11	1	9	2	1	101	21	-	18	-	12	7	93	4	17	1	5	1	2	12	1	1	411
		5	-	-	2	1	36	2	-	16	-	7	-	-	24	12	-	11	-	1	12	-	33	18	-	5	2	-	3	-	-	190
		39	76	4	4	14	389	34	1	100	4	71	12	1	169	91	1	37	-	3	68	4	13	2487	5	15	23	3	67	1	2	3738
		18	2	-	4	2	79	45	7	16	1	9	4	2	97	15	-	7	-	3	11	1	4	40	116	9	3	2	100	1	-	598
		25	13	9	21	27	665	16	7	85	2	51	17	2	1460	141	1	41	-	6	68	13	10	237	8	2734	25	11	89	2	9	5795
		21	26	4	8	40	410	6	3	1385	18	289	25	2	99	155	2	88	-	4	44	7	12	231	6	20	2080	7	27	5	7	5031
		28	27	45	11	26	249	7	2	80	9	68	32	-	1203	84	4	90	1	4	69	5	16	160	13	121	10	1055	11	15	12	3457
		45	4	1	6	7	219	75	8	54	3	30	12	1	160	48	1	14	-	5	17	6	27	92	38	15	6	2	282	2	2	1182
		7	-	2	2	3	95	-	2	24	-	7	6	6	35	4	-	13	-	1	5	2	2	31	1	7	-	3	1	47	3	309
		10	6	3	3	50	58	2	1	23	-	8	2	-	88	20	-	3	-	-	11	-	7	33	3	9	1	-	4	4	98	447
	TOTAL		1811	2303	911	353	1261	35280	778	317	15466	538	11732	1214	285	9113	4363	81	7967	37	801	2849	282	474	9184	483	3629	3087	1684	1812	220	373	118688

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	23955
Clothing (including tailor-made goods) and footwear	15760
Information and communication technology (ICT) goods	10281
Electronic goods (non-ICT/recreational)	7012
Hotels and other holiday accommodation	6217
Furnishings	5696
Leisure goods (sports equipment, musical instruments, etc)	5106
Spares and accessories for vehicles and other means of personal transport	4760
Large domestic household appliances (including vacuum cleaners and microwaves)	3597
Mobile telephone services	3409