Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		449	9	3	11	12	1381	18	2	68	15	29	9	2	151	43	1	43	2	4	32	1	14	124	3	16	6	1	26	3	3	2481
		32	1169	8	3	14	436	18	6	134	4	439	12	2	126	171	6	47	-	6	65	7	2	911	4	20	26	9	42	9	4	3732
		16	11	663	8	6	123	3	-	38	7	29	22	1	399	40	1	47	-	4	8	3	16	103	2	32	2	81	4	-	2	1671
		5	10	2	40	2	71	-	-	13	1	6	23	-	62	12	-	9	1	2	9	1	2	25	-	8	-	11	2	-	-	317
		23	5	7	1	305	125	6	1	11	1	10	7	1	173	39	1	14	1	4	38	2	2	74	5	19	8	2	19	5	13	922
		638	115	25	69	116	24668	141	32	694	140	523	89	12	559	563	21	334	5	26	417	14	98	1303	29	220	53	29	350	15	25	31323
		17	7	6	4	5	148	239	4	27	1	26	4	-	51	37	-	18	-	3	17	3	2	64	17	8	4	1	57	3	-	773
		2	1	1	3	6	61	4	154	51	11	15	4	1	20	13	-	14	1	18	7	23	4	45	7	15	5	-	18	-	1	505
		78	63	10	13	73	1387	38	17	9150	71	757	70	9	474	633	15	284	5	16	493	24	42	1030	76	48	301	13	215	32	3	15440
		11	7	4	3	6	163	9	7	20	99	11	4	-	20	23	-	4	1	3	12	5	25	45	19	4	11	-	31	-	-	547
		154	590	24	35	344	2128	48	23	1355	85	8623	118	8	260	570	14	486	5	30	596	10	32	907	55	86	392	16	214	22	14	17244
		18	14	24	29	11	203	5	3	50	6	57	625	-	77	93	1	68	-	5	18	6	17	111	3	23	8	8	19	2	7	1511
		8	6	1	3	8	101	3	-	35	2	9	8	214	53	11	-	13	-	5	5	-	4	37	2	8	6	1	2	11	11	567
		27	15	19	8	55	189	3	-	35	1	25	10	3	2130	80	-	28	-	3	40	6	12	119	5	103	5	394	14	16	143	3488
		26	8	2	3	9	127	11	-	88	3	30	17	2	19	730	3	25	-	8	21	3	7	93	6	12	12	1	29	2	-	1297
		-	1	-	-	1	5	1	1	2	-	-	-	2	18	3	2	6	-	-	1	1	-	1	1	-	2	-	4	-	-	52
		65	49	10	42	35	1025	12	7	1538	23	237	32	6	693	559	4	6015	5	5	444	13	46	542	42	20	39	18	118	18	5	11667
		-	-	-	-	-	9	-	-	1	1	2	-	-	2	1	-	1	8	-	-	-	-	3	-	-	-	-	-	-	-	28
		6	5	1	4	8	57	5	2	14	-	8	1	-	139	35	2	17	1	598	10	22	1	47	8	28	5	-	12	-	1	1037
		6	14	1	1	3	96	4	10	19	4	33	8	-	29	13	-	13	-	2	29	1	-	12	1	-	5	1	11	-	-	316
		6	-	3	2	2	62	2	11	11	1	9	2	-	101	21	-	16	-	11	7	93	4	17	1	5	1	2	12	1	1	404
		4	-	-	2	-	33	2	-	15	-	7	-	-	24	11	-	11	-	1	11	-	33	18	-	5	2	-	3	-	-	182
		39	71	4	4	14	386	32	1	92	4	69	12	1	163	87	1	35	-	3	59	4	13	2441	5	15	22	3	64	1	2	3647
		18	2	-	3	2	79	43	7	11	1	9	4	2	94	14	-	6	-	3	11	1	4	39	115	9	3	2	99	1	-	582
		25	13	8	21	26	651	16	6	80	2	47	15	2	1412	138	1	39	-	6	54	13	10	216	8	2669	24	11	87	2	9	5611
		21	26	4	8	34	398	6	3	1332	14	284	23	2	91	151	2	87	-	3	39	6	11	222	6	20	2051	3	24	5	7	4883
		26	26	44	11	26	242	7	2	75	9	65	29	-	1171	81	4	82	-	3	66	4	16	145	11	121	10	1037	11	15	12	3351
		45	4	1	6	7	218	73	8	54	3	27	10	1	158	48	1	14	-	5	12	6	27	89	37	15	6	2	274	2	2	1155
		7	-	2	2	3	94	-	2	24	-	7	6	6	33	4	-	12	-	1	5	2	2	31	1	6	-	3	1	46	3	303
		10	6	3	3	48	57	2	1	22	-	8	2	-	87	20	-	3	-	-	11	-	7	31	3	9	1	-	4	4	98	440
	TOTAL		1782	2247	880	342	1181	34723	751	310	15059	509	11401	1166	277	8789	4244	80	7791	35	778	2537	274	453	8845	472	3544	3010	1649	1766	215	366	115476

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	23182
Clothing (including tailor-made goods) and footwear	15566
Information and communication technology (ICT) goods	10076
Electronic goods (non-ICT/recreational)	6868
Hotels and other holiday accommodation	6024
Furnishings	5574
Leisure goods (sports equipment, musical instruments, etc)	4969
Spares and accessories for vehicles and other means of personal transport	4704
Large domestic household appliances (including vacuum cleaners and microwaves)	3525
Mobile telephone services	3376