Online Dispute Resolution

Number of complaints by country

Country of trader
	#																																TOTAL
Country of consumer
		294	8	1	3	7	967	12	1	27	4	22	110	3	1	52	20	-	23	-	-	15	1	6	59	2	11	1	-	11	2	1	1664
		21	885	5	1	6	319	15	5	90	-	269	217	6	2	85	128	1	35	-	2	44	6	-	621	4	18	11	5	28	4	2	2835
		13	8	472	6	3	84	2	-	25	4	18	211	9	1	310	23	-	29	-	2	3	2	7	55	2	17	1	74	2	-	1	1384
		3	7	-	28	1	45	-	-	6	1	4	45	9	-	35	4	-	6	1	-	4	1	2	12	-	-	-	3	-	-	-	217
		17	5	4	1	203	76	5	1	5	-	2	52	3	-	133	27	1	6	-	3	30	-	-	29	3	11	3	1	4	1	9	635
		420	66	14	41	58	18095	88	21	317	51	326	1171	44	8	393	375	6	201	3	14	243	6	49	614	12	109	27	15	171	9	21	22988
		12	6	6	4	2	99	185	4	18	1	20	80	2	-	37	22	-	14	-	2	13	2	-	35	4	4	2	1	35	3	-	613
		1	1	1	3	3	37	3	129	39	5	8	72	3	-	13	10	-	13	1	14	2	11	3	30	3	7	3	-	11	-	1	427
		43	45	5	8	21	972	25	11	6133	24	472	944	39	7	325	380	1	179	1	5	210	15	17	452	35	26	184	9	126	22	3	10739
		8	5	2	2	3	115	8	6	11	75	9	65	2	-	10	12	-	-	1	1	8	2	9	24	10	3	6	-	19	-	-	416
		114	383	11	24	75	1365	37	15	689	32	4866	1269	69	3	138	343	5	305	2	13	320	6	14	449	34	43	223	5	103	12	9	10976
		251	74	26	28	42	666	398	6	434	8	294	14982	48	4	1128	644	8	169	2	14	155	25	174	548	78	40	34	9	140	12	3	20444
		11	6	17	21	6	132	3	-	24	2	34	240	400	-	39	62	1	42	-	3	11	-	6	63	1	7	6	4	6	1	2	1150
		5	3	-	1	3	64	3	-	20	-	5	74	6	167	34	7	-	6	-	2	2	-	-	16	1	2	2	1	1	4	9	438
		16	12	6	7	28	133	3	-	16	-	16	116	3	3	1389	50	-	16	-	2	32	4	6	49	2	60	3	434	7	4	52	2469
		19	3	2	2	4	75	10	-	53	-	16	454	9	-	9	544	1	12	-	3	8	-	6	42	5	6	6	1	14	1	-	1305
		-	-	-	-	-	1	1	-	2	-	-	4	-	2	8	1	2	2	-	-	-	1	-	1	-	-	-	-	-	-	-	25
		44	32	2	24	11	683	5	7	221	7	134	369	16	1	465	351	3	3608	1	-	98	10	25	234	31	9	16	4	65	11	3	6490
		-	-	-	-	-	7	-	-	1	-	-	-	-	-	2	1	-	-	1	-	-	-	-	2	-	-	-	-	-	-	-	14
		5	2	-	2	3	38	2	1	10	-	2	72	-	-	91	12	-	6	-	448	5	7	1	26	3	16	3	-	5	-	1	761
		5	11	1	-	-	62	1	1	15	-	24	10	4	-	16	11	-	8	-	2	15	-	-	7	1	-	1	1	2	-	-	198
		6	-	3	1	-	43	2	10	9	1	7	93	1	-	81	14	-	9	-	8	4	69	2	6	-	3	-	1	4	-	1	378
		4	-	-	1	-	18	2	-	9	-	4	77	-	-	19	4	-	5	-	-	7	-	17	9	-	1	-	1	1	-	-	179
		27	41	2	3	8	279	21	-	50	4	36	184	9	-	111	49	-	18	-	-	11	2	8	1608	2	8	14	-	35	-	-	2530
		9	2	-	2	2	56	25	5	9	-	5	40	1	2	50	5	-	4	-	2	7	-	-	14	70	4	-	2	54	-	-	370
		16	5	2	15	10	398	5	-	36	-	25	169	4	1	776	72	-	16	-	2	28	2	3	82	4	1712	11	5	37	1	4	3441
		10	12	1	6	16	285	4	2	674	2	182	348	8	2	51	87	2	49	-	2	15	2	5	93	2	10	1524	3	14	3	3	3417
		16	21	19	6	9	144	4	1	45	3	40	289	13	-	786	39	1	36	-	3	41	1	12	62	9	67	5	733	2	7	8	2422
		40	1	1	6	2	152	55	7	25	2	15	127	7	1	117	40	-	9	-	5	7	4	17	49	15	8	-	1	181	1	1	896
		4	-	1	-	1	65	-	2	17	-	4	25	5	4	19	4	-	7	-	-	4	-	2	19	1	3	-	2	1	31	2	223
		6	3	2	2	24	42	1	1	14	-	3	47	-	-	55	14	-	-	-	-	8	-	3	11	2	5	1	-	1	2	72	319
	TOTAL		1440	1647	606	248	551	25517	925	236	9044	226	6862	21956	723	209	6777	3355	32	4833	13	552	1350	179	394	5321	336	2210	2087	1315	1080	131	208	100363

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Name of sector	Number
Airlines	13110
Clothing (including tailor-made goods) and footwear	11050
Information and communication technology (ICT) goods	6948
Electronic goods (non-ICT/recreational)	4795
Furnishings	3668
Leisure goods (sports equipment, musical instruments, etc)	3348
Hotels and other holiday accommodation	2996
Mobile telephone services	2880
Spares and accessories for vehicles and other means of personal transport	2847
Large domestic household appliances (including vacuum cleaners and microwaves)	2303