Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		434	8	2	6	11	1342	18	2	59	14	27	7	2	149	40	1	38	2	4	29	1	7	120	3	16	6	1	25	3	2	2379
		32	1136	7	2	13	423	17	6	130	3	415	9	2	124	168	5	43	-	4	63	6	2	878	4	19	25	6	41	9	4	3596
		16	11	644	8	6	122	3	-	35	7	29	21	1	394	39	1	46	-	4	7	3	15	98	2	31	2	81	4	-	2	1632
		5	10	2	38	2	69	-	-	12	1	6	22	-	60	11	-	8	1	2	8	1	2	25	-	8	-	9	2	-	-	304
		23	5	7	1	290	123	6	1	8	1	10	6	1	171	37	1	14	1	4	35	1	1	71	5	19	6	1	16	5	12	882
		609	109	23	68	104	23899	133	28	626	121	493	85	11	534	545	20	318	5	23	382	14	85	1228	28	204	53	29	334	15	25	30151
		17	7	6	4	5	144	232	4	25	1	26	4	-	51	36	-	18	-	3	16	3	2	63	15	6	4	1	56	3	-	752
		2	1	1	3	5	60	4	150	47	10	14	4	1	19	13	-	14	1	16	6	22	4	42	7	15	5	-	17	-	1	484
		76	60	10	12	60	1351	36	16	8748	58	723	62	9	463	602	13	272	5	13	444	22	42	976	72	44	287	12	205	32	3	14728
		11	7	4	2	6	154	9	6	15	99	11	4	-	20	22	-	4	1	1	12	5	25	43	18	4	11	-	30	-	-	524
		149	573	23	33	286	2060	47	22	1242	74	8176	111	8	233	543	14	460	5	26	555	8	31	864	50	82	354	15	211	22	13	16290
		18	12	23	28	10	192	5	3	44	6	55	602	-	75	87	1	64	-	5	16	5	15	106	3	16	8	7	17	2	5	1430
		8	5	1	3	6	92	3	-	33	2	9	8	209	49	11	-	13	-	4	5	-	4	36	2	7	5	1	2	9	11	538
		24	14	17	8	52	179	3	-	33	1	24	10	3	2064	77	-	28	-	3	39	6	12	114	5	96	5	393	13	14	137	3374
		26	7	2	3	8	119	10	-	76	1	29	16	1	19	706	3	24	-	7	17	3	7	88	5	11	9	1	28	2	-	1228
		-	1	-	-	1	5	1	1	2	-	-	-	2	16	3	2	5	-	-	1	1	-	1	1	-	2	-	4	-	-	49
		64	48	10	41	28	997	11	7	1454	18	220	29	6	651	537	4	5735	5	1	304	13	35	520	41	20	37	10	112	18	4	10980
		-	-	-	-	-	8	-	-	1	1	-	-	-	2	1	-	1	8	-	-	-	-	3	-	-	-	-	-	-	-	25
		6	5	-	4	8	54	5	2	13	-	7	1	-	138	32	2	16	1	569	6	20	1	46	8	25	5	-	10	-	1	985
		6	14	1	1	3	93	4	10	18	3	32	8	-	28	13	-	13	-	2	28	1	-	12	1	-	5	1	10	-	-	307
		6	-	3	2	-	62	2	10	9	1	9	2	-	100	21	-	15	-	10	7	92	4	15	1	4	1	2	12	1	1	392
		4	-	-	2	-	30	2	-	15	-	6	-	-	24	11	-	11	-	1	10	-	32	19	-	3	1	-	3	-	-	174
		38	67	4	4	12	371	32	1	87	4	67	10	1	157	83	1	33	-	3	26	4	13	2360	5	13	18	3	59	1	2	3479
		16	2	-	3	2	79	40	7	10	1	8	4	2	81	14	-	6	-	3	10	1	4	37	114	9	2	2	97	1	-	555
		24	13	8	17	23	628	13	4	71	1	44	12	2	1373	128	1	34	-	5	44	13	8	205	8	2559	21	10	77	2	9	5357
		17	23	4	7	27	386	6	3	1198	12	271	22	2	88	137	2	79	-	3	33	6	11	212	6	19	1978	3	21	5	6	4587
		24	26	40	10	18	236	7	2	71	7	61	29	-	1141	71	4	74	-	3	65	3	15	140	10	120	8	1005	10	14	12	3226
		44	3	1	6	6	214	70	8	49	3	25	9	1	156	46	1	13	-	5	9	6	25	88	37	15	4	1	263	2	2	1112
		7	-	2	1	3	89	-	2	23	-	6	6	5	29	4	-	12	-	1	5	2	2	31	1	4	-	2	1	45	3	286
		10	3	3	3	48	53	2	1	20	-	8	2	-	80	19	-	3	-	-	11	-	7	29	3	9	1	-	4	4	95	418
	TOTAL		1716	2170	848	320	1043	33634	721	296	14174	450	10811	1105	269	8489	4057	76	7414	35	725	2193	262	411	8470	455	3378	2863	1596	1684	209	350	110224

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	22083
Clothing (including tailor-made goods) and footwear	15214
Information and communication technology (ICT) goods	9693
Electronic goods (non-ICT/recreational)	6598
Hotels and other holiday accommodation	5849
Furnishings	5333
Leisure goods (sports equipment, musical instruments, etc)	4766
Spares and accessories for vehicles and other means of personal transport	4578
Large domestic household appliances (including vacuum cleaners and microwaves)	3345
Mobile telephone services	3340