Make a complaint
If you have a problem with goods or services you purchased online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body.
How it works
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Make a complaint
Complain about goods or services purchased online
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Select a dispute resolution body
Agree with the trader on an impartial body to help resolve your complaint
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Resolve your complaint
Follow notifications provided by the platform through to the resolution of your complaint
Consumer Rights
Make your complaint as strong as possible by learning more about your consumer rights, from air travel, to clothing and footwear, and more.