Resolve your consumer complaint

There are a number of ways to resolve your consumer complaint

Online Dispute Resolution

A platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.

Alternative dispute resolution for consumers

Alternative dispute resolution allows consumers and traders settle disputes quickly and inexpensively without going to court.

European Consumer Centres Network

The European Consumer Centres Network (ECC-Net) is a network of offices offering advice and assistance to consumers in every EU country, Iceland, Norway.

European small claims procedure

A streamlined system for bringing consumer disputes to court where the trader is in a different EU country

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