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Data protection

If you have a problem with something you bought online, you can use this site to reach an out-of-court settlement. To use the site you need provide some personal data, such as your contact details.

The privacy statements below explain why and how the data is collected and processed as well as how you can exercise your rights in relation to your data.

  • Privacy statement if I'm a consumer
  • Privacy statement if I'm a trader
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Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers