This paper provides an overview of the key questions and issues for Public Employment Services in determining how best to assist labour market recovery from the COVID-19 pandemic. It draws upon existing promising practices and academic research, as well as the discussions held in a Thematic Review Workshop in the Network on 9-10 November 2021. Member States have introduced a wide range of measures to mitigate the negative impact of COVID-19 on employment. Despite these initiatives the longer-term challenges from structural labour market changes remain.   The report highlights that to further succeed, PES need to learn from emergency measures applied during the crisis, identifying those which could be adopted for permanent use, consistently reviewing their institutional strength and corporate resilience. This will require agility with rapid responses to emerging trends, sufficient capacity, appropriate tools, and required competencies to support unemployed people through profound labour market changes. Liaison with partners will become increasingly important and need to be regularly reviewed to identify where new partnerships are needed. PES will need to support improved labour market function through promoting employment in growing sectors of the economy, particularly digital and green jobs, facilitating occupational and geographical mobility, including through training and upskilling, and supporting the agenda for longer working lives.

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