Consumers do not always know their rights. And if they know their rights at home, they do not always know the rights they have in the other countries of the European Union.

Consumers in the countries that joined the European Union in May 2004 have the highest need to get to know their rights, and how to claim them. Therefore the European Commission is conducting information campaigns in these countries as a matter of priority.

These campaigns also promote national consumer associations. Because it is often difficult for an individual consumer to get his rights respected. In joining forces consumers stand stronger, and problems can get solved collectively and more effectively.

Consumer Information Campaigns

Consumer rights campaign in Romania

On June 5th 2012, European Commissioner for Health and Consumers, John Dalli, launched the European Union Consumer Information Campaign - "It is your right! Take action!", to inform Romanian citizens about their consumer rights, both at home and in other EU countries.

Read the press release

TV clips

Video	Video	Video	Video
Package travel	On-line rights	Guarantees	Message by Commissioner Dalli

For more information about the Romanian campaign please see the campaign web site www.consumatoreuropean.ro or follow the Facebook page and Twitter at @Consumator_EU.

Consumer rights campaign in Bulgaria

Initiated by the European Commissioner for Consumers Affairs Meglena Kuneva, a campaign on consumer rights was launched in Sofia on 21 January 2010.

Read the press release: European Union launches consumer information campaign in Bulgaria...

Pictures

TV clips

Video	Video	Video
Package travel	Faulty products	Consumer credit

For more information about the Bulgarian campaign please see the campaign web site: www.aktivnipotrebiteli.bg/kampania.

Consumer rights campaign in Lithuania

On 6 April 2009, information campaign on consumer rights "Žinok savo teises ir laimek - Know your rights and win" was launched in Vilnius, Lithuania.

Read the press release: EU launches first campaign on consumer rights in Lithuania

TV clips

Video	Video	Video
Internet shopping	Consumer credit	Package travel

For more information about the Lithuanian campaign please see the campaign web site: http://ecc.lt/zinokteises/.

Consumer rights campaign in Latvia

On 18 March 2009, information campaign on consumer rights "RUNA DROŠI!" - "SPEAK UP!" was launched in Riga, Latvia.

See the video speech: EU Commissioner Kuneva launches consumer rights campaign in Latvia.

Read the press release: Eiropas Komisija uzsak Latvija plašu informativo kampanu par pateretaju tiesibam

TV clips

Video	Video	Video
Consumer credit	Package travel	Internet shopping

Audio Fact sheets

Audio	Audio	Audio
Consumer credit	Package travel	Internet shopping

For more information about the Latvian campaign please see the campaign web site: www.pateretajiem.lv.

Consumer rights campaign in Estonia

On 3 November 2008 Commissioner Viviane Reding launched the information campaign "Tunne oma tarbijaõigusi!" - "Know your consumer rights!" in Tallinn, Estonia.

Read the press release: Tarbijate õigusi tutvustav kampaania sai avalöögi

TV clips

Video	Video	Video
Product guarantee	Internet shopping	Package travel

For more information about the Estonian campaign please see the campaign web site: www.consumer.ee/kampaania

Consumer rights campaign in Cyprus

On 22 October Commisisoner for Consumers Kuneva launched the information campaign 'You are a Consumer, You have rights' in Nicosia, Cyprus.

Read the press release: EU Commission launches consumer rights campaign in Cyprus

TV clips

Video	Video	Video
Internet shopping	Consumer credit	Package travel

Consumer rights campaign in Hungary

On 11 October, Ms Kuneva launched in Budapest the information campaign "In the EU consumers have rights. Get to know yours"

Speech of EU Commissioner Kuneva
Read the press release: EU Commissioner Kuneva launches consumer rights campaign in Hungary

TV clips

Video	Video	Video
EU Credit	EU Online shopping	EU warranty

Consumer rights campaign in Malta

On September 10th 2007, Commissioner Kuneva launched a consumer rights campaign in Malta on the occasion of the inauguration of the new Consumer House in Valletta.

Speech of EU Commissioner Kuneva
Read the press release: EU Commissioner Kuneva launches consumer rights campaign in Malta
Pictures
Billboards

Posters

Consumer rights campaign in Slovenia

Message from Commissioner Markos Kyprianou to "Slovenian consumers" on June 7, 2006

Campaign in Slovenia

Consumer rights campaign in the Czech Republic

Message from Commissioner Markos Kyprianou to "Czech consumers" on May 26, 2006

TV clips

Video	Video	Video
Package travel	Internet shopping	Consumer credit

For more information about the Czech Republic campaign please see the campaign web site: www.spotrebitele.info/kampan.

Consumer rights campaign in Slovakia

Commissioner Markos Kyprianou has explained the importance of the campaigns in new Member States in his "message to Slovak consumers" on May 17, 2006. on May 26, 2006

Campaign in Slovakia

Consumer rights campaign in Poland

Speech of EU Commissioner Hübner
Read the press release: The information campaign "Sprawdz, jakie masz prawa" was launched by Commissioner Danuta Huebner on 16 May 2005 in Warsaw.
Fact sheets

TV clips

Video	Video	Video
Consumer credit	EU warranty	Package travel

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