Two just published surveys have focused on cross-border trade and consumer protection issues. The first one asked EU consumers about their experience with distance and cross-border shopping and their perceptions regarding various aspects of consumer protection. The next one's objective was to provide a picture of the retailers' awareness of and compliance with their legal obligations towards consumers.
Need credit to buy a dishwasher, a package holiday or even a car? Don't just sign. You have rights! Information pages on Consumer credit rights covers almost all types of consumer credit, from EUR 200 up to EUR 75 000. Learn them and use them before signing the contract.
The European Commission produced four short videos to improve products particularly relevant for children’s safety. Pushchairs must be designed and manufactured safe, lighters cannot be child-appealing, products cannot dangerously imitate food, there must not be dangerous cords and drawstrings in children's clothes.
If you are a manufacturer, designer, importer of these products please watch these videos to see how you can avoid the most common safety problems occurring! And as a consumer, you should avoid buying products which carry these obvious risks. Safety matters.
As of 11 June 2013 cosmetics on shop shelves, both manufactured in the EU and imported from third countries, should be fully compliant with the Cosmetics Regulation ensuring strengthened safety standards and providing better information for the consumers.
The European Commission adopted on 11th September its most ambitious plan in 26 years of telecoms market reform.
Europe's 500 million citizens should get the same benefits from their consumer rights if they shop at home, in another European Union country or on-line in Europe. On Friday 11/10 the European Commission has started a consultation with consumers, consumer protection organisations and business to see how best to strengthen consumer protection across borders.