Health and Consumers
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Joint action by the European Commission and Member States leads to better protection for consumers in on-line games
Some practices concerning in-app purchases in online games raised numerous consumer complaints. Industry committed to a number of engagements which seek to address consumer concerns.
"ECC-Net: Travel App" - a new mobile application for European consumers when travelling abroad
European Consumer Centres Network (ECC-Net) has launched a unique mobile application: the "ECC-Net: Travel App". It will help consumers to cope with difficult situations on their holiday abroad and to express their consumer rights in the language of the destination country.
Market conditions for consumers continue to improve
There is an improved performance across all consumer markets finds the 10th Consumer Markets Scoreboard published today. This improvement is particularly marked for goods markets, while services continue to be the main sources of dissatisfaction.
10 better deals for 500 million Consumers – brochure
The brochure presents 10 success stories of the consumers policy in the last years.
Report on Consumer Policy January 2012 – December 2013
Report shows the progress made in 4 areas: improving consumer safety, increasing people's awareness about their rights as consumers, improved enforcement of existing rules, the adoption of new laws to safeguard the consumer interest across policy areas.
EU consumer policy
Our financial programme
Our work on consumer issues in other policies
Data on consumer complaints
Safety of products
Product safety legislation
Safety of services
Cooperation with stakeholders
Solving consumer disputes
Out of court redress
Cross-border enforcement and cooperation
EU-wide screening of websites ("SWEEPS")
Consumer credit: Don’t just sign, you have rights!
Consumer Rights Awareness Campaign
Consumer Rights Directive
Consumer Credit Directive
Distance Marketing of Financial Services
Mortgage Credit Directive
Our partners – FSUG
Reference studies and documents
Health and Consumer Voice
10 better deals for consumers
Your Europe Consumer Help
Last update: 18.07.2014