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What's New May 2013 |  |
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- Weekly overview report of RAPEX notifications
Report 19
- Financial services
Studies/Surveys Bank Accounts Behavioural Study
- Financial services
Studies/Surveys Quantification of the economic impacts of EU action to improve fee transparency, comparability and mobility in the Internal Market for personal payment accounts.
- Product legislation - lighters
Guidelines ISO9994 – Full testing requirements
- The European Consumer Consultative Group
ECCG Opinions European Consumer Consultative Group Opinion on consumers and vulnerability
- The European Consumer Consultative Group
ECCG Opinions European Consumer Consultative Group Opinion on the revision of the Directive on Package Travel
- RAPEX notifications & RAPEX reactions (monthly reports)
July 2012
- Consultation on Bank Accounts
Feedback report Summary of responses + Responses received
- European Consumer Centres
Spain J.A. DE CONSUMO DE LA C.A. DE ANDALUCÍA
- Contract notices: Multiple Framework Contracts with reopening of competition for the provision of behavioural studies
Questions & Answers Last updated 02-09-2011
- Study on flame retardant substances in consumer products in domestic environments
Study report
- Contract notices: B-Brussels: "development and organisation of training courses for non-profit entities in the EU which provide financial advice to consumers
Questions & Answers Last updated 20-07-2011
- Consumer associations & networks
National level Sweden
- The European Consumer Consultative Group
ECCG Opinions Report of the ECCG on monitoring indicators of the consumer movement
- Policy strategy
Background documents Staff Working Document on the 2010 Evaluation of Consumer Policy transmitted to Council, Parliament, Economic and Social Committee and Committee of the Regions
- Consumer associations & networks
Bulgaria
- Consumer scene by country
Denmark
- The European Consumer Consultative Group
ECCG Opinions ECCG opinion on actions for damages
- Consumer product safety - Product specific issues
Toys Leaflet Toy safety tips
- RAPEX - Statistics and reports
Statistics September 2010
- Consumer associations & networks
Bulgaria
- Consumer scene by country
Italy Updated
- Consumer associations & networks
Italy Updated
- Call for applications for financial support to European consumer organisations
2010 Updated
- Consumer Affairs – Complaints Conference - Programme and Presentations
Minutes
- Consumer scene by country
Latvija
- Consumer associations & networks
Latvija
- Consultation on the General Product Safety Legislative Initiative
Roadmap
- Consumer scene by country
Danmark Updated
- Consumer scene by country
Poland Updated
- Consumer scene by country
Bulgaria Updated
- Alternative Dispute Resolution (ADR)
Germany Updated
- Alternative Dispute Resolution (ADR)
Romania
- Information and Notices
Aims - 2009
- RAPEX - Latest notifications
Week 25 published on 03-07-2009
- Contract notices - 2009/S 89-127616 - B-Brussels: Framework Contract for Consumer Market Studies (SANCO/2009/B1/010)
Questions & Answers Updated 24-06-2009
- Product Safety - Projects
Project results Results of study to identify child care articles and equipments which can be dangerous
- Rapid Alert System for non-food consumer products (RAPEX)
List of National Contact Points Updated 07-05-2009
- Consumer associations & networks
Ellás - Country profile updated
- The European Consumer Centres Network (ECC-Net)
List of centres Updated 28-04-2009
- Financial services
Consumer Credit The Commission is also examining the examples used to demonstrate the practical application of the Annual Percentage Rate of Charge in relation to consumer credit. The results will be published in 2009
- The Rapid Alert System for Non-Food Products (RAPEX)
Week 6 - 2009
- The Rapid Alert System for Non-Food Products (RAPEX)
Week 4 - 2009
- Financial services
Consumer Credit: the Commission is currently examining the economic impact of the Consumer Credit Directive. The results of this Study will be published in a report scheduled for 2009
- The European Consumer Centres Network (ECC-Net)
Germany New ADR Bodies
- Product Safety - Projects
Toys
- Conference: How Can Behavioural Economics Improve Policies Affecting Consumers?
Video Clips: 15.40-16.20 - Discussion, Session 3
Roundtable discussion: How can we best apply behavioural economics to consumer-related policy?
- Conference: How Can Behavioural Economics Improve Policies Affecting Consumers?
Video clips available Official Welcome – Ms. Jacqueline Minor, 13.00-13.10 - Discussion & Prof. Sumit Agarwal: Consumer behaviour in financial markets: the role of policy
- Invitation to Member States to present proposals for financial contribution for exchange of officials between national authorities responsible for the enforcement of consumer protection laws (Regulation n° 2006/2004 on Consumer Protection Cooperation) - 2008
Ex-post publication
- International Product Safety Week 2008
Events Updated with presentations and agendas
- Consumer associations & networks
Country profile Polska (Updated October 2008)
- Consumer Markets Scoreboard
Cross-border shopping and consumer protection in the internal market Eurobarometer results 2008 about consumers and businesses attitudes towards cross-border shopping
Special Eurobarometer 298: Consumer protection in the internal market
Flash Eurobarometer 224: Business attitudes towards cross-border sales and consumer protection
- The European Consumer Centres Network (ECC-Net)
List of centres Updated: Portugal contact information
- Replies to the public consultation on the Direct Selling directive launched by DG SANCO
Latvia EN translation available
- The European Consumer Centres Network (ECC-Net)
List of centres Updated 16-06-2008
- RAPEX - Operational guidelines (Member State level)
National Contact Points Updated 16-06-2008
- The Rapid Alert System for Non-Food Products (RAPEX)
Week 23, 2008
- Invitation to Member States to present proposals for financial contribution for exchange of officials between national authorities responsible for the enforcement of consumer protection laws (Regulation n° 2006/2004 on Consumer Protection Cooperation) - 2008
Call for proposals extension of deadline: 15 September 2008.
- Invitation to present proposals for financial contributions for the exchange of officials in the area of consumer product safety (non-food)
Extension of deadline
- The Rapid Alert System for Non-Food Products (RAPEX)
week 19, 2008
- The Rapid Alert System for Non-Food Products (RAPEX)
Week 18, 2008
- The Rapid Alert System for Non-Food Products (RAPEX)
Week 17, 2008
- EU Consumer Law Compendium
Comparative Analysis The extended version of the Analysis covers all 27 legal systems including Bulgaria and Romania.
- Replies to the public consultation on the package travel directive launched by DG SANCO
Denmark
- ECC-Net
Joint Projects & reports: Timeshares, Holiday Clubs etc. – ECC Sweden’s Work in Remedying Consumer Problems reported by the Swedish Consumer Agency in cooperation with ECC Sweden.
- Replies to the public consultation on the package travel directive launched by DG SANCO
PEOPIL response & appendix
- Invitation to Member States to present proposals for common activities between national authorities responsible for the enforcement of consumer protection laws (Regulation n° 2006/2004 on Consumer Protection Cooperation
Ex post publication
- Invitation to present applications for financial contributions for exchanges of officials between national authorities responsible for the enforcement of consumer protection laws
Exchange of officials
- Safety- Links
Slovakia Website information updated
- Review of The Consumer Acquis - Responses
Other Stakeholders UEAPME - Union Europeenne de l’artisanat et des Petites et Moyennes Entreprises
- Consumer scene by country
Belgium Country profile available online
- Consumer scene by country
Malta Country profile available online
- The European Consumer Centres Network (ECC-Net)
List of centres Updated PDF
- Some examples of lighters against which the Member States have taken measures
New additions
- RAPEX - Statistics & reports
August 2007
- The EU requires cigarette lighters to be child-resistant and bans novelty lighters
Market Surveillance Examples of lighters that can no longer be placed on the market.
- The European Consumer Centres Network (ECC-Net)
List of centres Updated 28-11-2006
- Latest news and information - Workshop of Economic Operators
Draft Agenda Updated
- European Consumer Consultative Group (ECCG)
Members & Alternates Commission appoints new members of European Consumer consultative group
- Latest news and information - Workshop of Economic Operators
Draft Agenda Updated 02-10-2006
- Securing Consumer Safety: Products and Services
Consumer safety Section fully updated !
- Safeguarding Consumers' Interest - Ensuring Safe Shopping across the EU - European Contract Law
Member State Experts Updated
- Securing Consumer Safety - Safety of Products - The General Product Safety Directive (GPSD)
Weekly overview report of RAPEX notifications: Week 2, 2006 Corrigendum concerning notification no. 2 (0740/05):
- Tenders and Grants - Information and Notices - Tenders
2006/S 134-143272 B-Brussels: information campaign on consumer rights and promoting consumer organisations in the Czech Republic, Slovakia and Slovenia
- Safeguarding Consumers' Interests - Ensuring Safe Shopping across the EU
Commission Communication on the Implementation of the Unit Prices Directive 1998/6/EC CS, DA, ES, LV, MT, NL, PL, PT, FI translations available
- Safeguarding Consumers' Interests - Ensuring Safe Shopping across the EU
Workshop on timeshare in July 2006 Updated: Agenda and List of Participants
- Safeguarding Consumers' Interest - Ensuring Safe Shopping across the EU - European Contract Law
CFR-net Members Updated 12-04-2006
- Safeguarding Consumers' Interests - Financial Services
Latest Developments Updated + Communication document
- Redress: Asserting Consumer Rights - The European Consumer Centres Network (ECC-Net)
List of centres Updated
- Safeguarding Consumers' Interest - Ensuring Safe Shopping across the EU
Distance Selling Updated
- International Workshop on “Accident/Injury Data Collection for Non-Food Product and Service Risk Assessment”, Brussels 20-21 February 2006
Agenda of the workshop Final version
- Securing Consumer Safety - Safety of Products - The General Product Safety Directive (GPSD)
Rapex Contact Points Updated
- Safeguarding Consumers' Interest - Ensuring Safe Shopping across the EU - European Contract Law
CFR-net Members Updated
- Weekly Overviews of RAPEX notifications
Week 4
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10 January 2005
- Securing Consumer Safety - Safety of Products
New guidelines
for the notification of dangerous consumer products by business to authorities Updated SK, SL and SV guidelines
07 January 2005
- Securing Consumer Safety - Safety of Products
New guidelines
for the notification of dangerous consumer products by business to authorities Now available in FR
- Securing Consumer Safety - Safety of Products
Weekly
Overviews of RAPEX (Rapid Alert System for Non-Food
Products) notifications : Week 1
03 January 2005
- Redress: Asserting Consumer Rights - Alternative Dispute Resolution
Public Sector Ombudsman Services
: Service du Médiateur de la Communauté française
- Securing Consumer Safety - Safety of Products
Weekly
Overviews of RAPEX (Rapid Alert System for Non-Food
Products) notifications : Week 53
 Previous
News (as from January 1998)
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