Interoperability Maturity Assessment of a Public Service
You are involved in the design, development, management or delivery of a digital public service? IMAPS gives you a tool to evaluate the interoperability maturity of your digital public service and to identify improvement opportunities towards seamless interoperability.
IMAPS is an online survey that helps public service owners evaluate, consider and improve all key behavioural interoperability aspects of their digital public service (legal, semantic, organisational or technical). Ultimately, they can view and monitor the compliance of the service requirements with the New European Interoperability Framework (EIF).
Not only can IMAPS be used to assess the interoperability of any public service – from open data portals, and e-voting platforms, to public procurement services, and much more – it is applicable to services at all levels of government (international, European, national, regional and local).
IMAPS looks at key interoperability enablers in three different service areas: service delivery, service consumption and service management.
IMAPS provides you with:
- A compact, highly user-friendly and free-of-charge online survey questionnaire, which can be completed in 30 minutes;
- An interoperability maturity score which captures the current maturity level of your digital public service (from ad hoc to seamless);
- A set of recommendations tailored to your digital public service for improving its interoperability maturity;
- A set of interoperability good practices and standards;
- A confirmation of conformance of your digital public service with the European Interoperability Framework (EIF).
Furthermore, the IMAPS action has developed specialised versions of IMAPS, which enable public service owners to assess their digital public services in terms of their:
- Legal Interoperability (LIMAPS): the LIMAPS survey provides insights into legal behavioural interoperability aspects enabling the provision of a digital public service in a cross-border context and provides recommendations;
- Organisational Interoperability (OIMAPS): the OIMAPS survey provides insights into organisational behavioural interoperability aspects enabling the provision of a digital public service in a cross-border context and provides recommendations;
- Technical Interoperability (TIMAPS): the TIMAPS survey focuses on technical behavioural interoperability aspects enabling the provision of a digital public service in a cross-border context and provides recommendations.
- Semantic Interoperability (SIMAPS): the SIMAPS survey focuses on semantic behavioural interoperability aspects enabling the provision of a digital public service in a cross-border context and provides recommendations
The IMAPS specialisations can be used complementarily with the IMAPS assessment.
Finally, our team of IMAPS experts offers knowledge transfer sessions with public administrations across Europe to support them in their IMAPS assessments and their uptake of IMAPS and its specialisations. If you are interested in participating in an IMAPS knowledge transfer, please contact us via e-mail: DIGIT-IMAPS@ec.europa.eu.
For more information, visit LIMAPS on Joinup.
For more information, visit OIMAPS on Joinup.
For more information, visit TIMAPS on Joinup.
For more information, visit SIMAPS on Joinup.
Contact the IMAPS team via e-mail: DIGIT-IMAPS@ec.europa.eu.
Visit the Interoperability Maturity Assessment of a Public Service (IMAPS) action page.
Join our IMAPS community on Joinup.
More than 120 IMAPS assessments of digital public services provided by public administrations across Europe were carried out between 2018 and 2021.
In 2018, public administrations from 19 Member States participated in the IMAPS benchmark leading to 51 assessments of digital public services. On average, the services assessed score at ‘essential’ maturity level (see Report on IMAPS Results 2018 Edition).
The predecessor of the IMAPS, the Interoperability Maturity Model (IMM), has been used by 17 Trans European Systems (TES) to assess the interoperability maturity of their public services, including:
- ePRIOR, Support for pre and post award phase of Public Procurement
- DUES, Dual Use e-System
- EDAMIS, Electronic Data files Administration and Management Information System
- eJUSTICE portal, 'Justice at a click'
- IMI, International Market Information system
- CECIS, Common Emergency Communication and Information System
- ECRIS, European Criminal Records Information System
- MH, Statistical metadata handler
- SINAPSE, eCommunities for public policy making
- ESBR, European system of business registers
- MT@EC, Machine translation at the European Commission
- TACHONET, Exchange of tacho information across Member States
- SARI, State Aid Reporting Interactive
- ECN, European Competition Network
- INSPIRE geo-portal, Geoportal for sharing of geo-localization information
- EURES, European job mobility portal
- eTrustex, Secure exchange of natively digital or scanned documents from system to system