This second cluster addresses a broad range of activities:
More details about this action are available on a dedicated page of the official ISA website.
The overall efficiency rating is the average of the "Schedule Perfomance Index" (SPI) rating and the "Percentage of delay" (% of delay) rating
The SPI rating is based on the action's SPI : 1.00
The % of delay rating is based on the action's % delay: 0.00
This chart provides the total number of surveys created through IPM.
This chart provides the average number of replies to open surveys (accessible to everyone).
This chart provides the percentage of tickets closed by IPM helpdesk.
This chart provides the average number of helpdesk tickets opened for single users of IPM.