E-government services used by 72% of people in the EU

In 2025, 71.9% of people in the EU aged 16-74 used websites or apps of public authorities, an increase of 1.9 percentage points compared with 2024 and 4.3 percentage points compared with 2022, when data collection began. 

The EU countries with the highest uptake of e-government services were Denmark (98.0% of people used public authority websites or apps), the Netherlands (96.2%), Finland (96.1%) and Sweden (96.0%). By contrast, Romania (24.1%), Bulgaria (36.0%) and Italy (57.7%) recorded the lowest shares.

Source dataset: isoc_ciegi_ac

The most common usage of e-government services was obtaining information about services, benefits, laws, opening hours, or similar topics (44.2%). Accessing personal information was the second most common activity (41.3%) and submitting tax declarations came in third (38.2%).

People in the EU also used e-government services to make an appointment or a reservation (38.1%), download or print official forms (36.7%), receive official communication or documents (36.6%), request official documents or certificates (20.8%), access public databases or registers (20.7%), request benefits or entitlements (18.1%) or make other requests, claims or complaints (5.7%).

Source dataset: isoc_ciegi_ac