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25 - 26 September 2025 | Lisbon, Portugal

Onsite eventEurope goes Once-Only – Portugal edition

Accelerating the onboarding of national competent authorities to the Once-Only Technical System

Registrations will open soon. Stay tuned!

Practical information

  • Location

    Pavilhão de Portugal(opens in a new tab), Cais Português Startup, 1990-221, Lisbon, Portugal

  • Date

    25 - 26 September 2025

  • Registration

    Registrations will open soon.

  • Target groups

    Competent authorities connecting to the Once-Only Technical System stand to benefit most from this event. Participation will be especially useful for newcomers and authorities in the population, education and business domains. This event will also be a great opportunity for technical leads to prepare for live transactions and for UX and design teams to explore these topics. Single Digital Gateway national coordinators and team members working on implementing Once-Only in their Member State are warmly invited to join as well.

Description

The “Europe goes Once-Only” event series accelerates the onboarding of national competent authorities to the Once-Only Technical System. It brings experts working on Once-Only from all over Europe directly to the Member States to discuss, learn and overcome challenges together.

“Europe goes Once-Only – Portugal edition” is organised under the motto “Facing challenges together”. In this spirit, this event brings together competent authorities connecting to Once-Only with the national and Commission teams implementing this system. At the heart of this event are six interactive, two-day workshop tracks that will allow participants to understand how to onboard to Once-Only, share the challenges they face and collaboratively work on concrete solutions to overcome them.

Four workshop tracks are tailored to competent authorities, namely newcomers and those in the population, education and business domains. Two additional tracks will support national teams in preparing for live transactions and rolling out Once-Only services and provide a chance to discuss “hot topics”.

This event will also showcase national initiatives related to Once-Only, such as Mosaico and the Portuguese Digital Wallet. Finally, it will explore key issues related to User Experience as well as accessibility and usability.

“Europe goes Once-Only – Portugal edition” is organised by the Portuguese Administrative Modernization Agency (AMA) and the European Commission. It builds on the success of previous events organised in Finland(opens in a new tab) and Lithuania(opens in a new tab), which brought together more than 300 experts from 26 Member States and EFTA countries.

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Workshops

As part of this event, the participants will have the chance to join one of the following workshop tracks targeted at different audiences:

  • Track 1 - Newcomers
    This workshop is for representatives of competent authorities who are new to the Once-Only Technical System.
  • Track 2 - Population
    This workshop is for representatives of competent authorities responsible for population data.
  • Track 3 - Education
    This workshop is for representatives of competent authorities responsible for any of the study-related procedures and providers of education-related data.
  • Track 4 - Business
    This workshop is for representatives of competent authorities responsible for evidence mapping in the business domain and authorities providing services under Services Directive (2006/123/EC)(opens in a new tab).
  • Track 5 - Go-live
    This workshop is for coordination and technical teams working on the implementation of the Once-Only Technical System in their Member State and SDG national coordinators.
  • Track 6 - Hot topics
    More information coming soon.


Agenda

  • 08:00 - 09:00
    Registration and welcome coffee
  • 09:00 - 09:30

    Welcome and opening remarks

    09:00 – Welcome – President of AMA
    09:15 – Keynote speech – European Commission

  • 09:30 - 09:50
    Introduction to the Once-Only Technical System
  • 09:50 - 10:30
    ​Panel discussion: Strategic onboarding of competent authorities:
    Best practices and challenges
  • 10:30 - 11:00
    ​Coffee break
  • 11:00 - 12:00

    The bigger picture: Key Portuguese initiatives around Once-Only (part I)

    11:00 – Mosaico – Portugal’s national framework for public services design
    11:20 – Portuguese Digital Wallet
    11:40 – User Experience

  • 12:00 - 13:00
    ​Lunch break
  • 13:00 - 13:15
    ​Presentation of workshop tracks
  • 13:15 - 15:00

    Parallel Workshops

    Track 1: Newcomers
    Track 2: Population
    Track 3: Education
    Track 4: Business
    Track 5: Go-live
    Track 6: Hot topics

  • 15:00 - 15:30
    Coffee break
  • 15:30 - 16:30

    Parallel Workshops

    Track 1: Newcomers
    Track 2: Population
    Track 3: Education
    Track 4: Business
    Track 5: Go-live
    Track 6: Hot topics

  • 16:30 - 17:00
    Workshop insights and closing of Day 1
  • 19:00 - 21:00
    Social event

  • 08:30 - 09:30
    Registration and welcome coffee
  • 09:30 - 10:00

    The bigger picture: Key Portuguese initiatives around Once-Only (part II)

    09:30 – Accessibility and usability

  • 10:00 - 11:00

    Parallel Workshops

    Track 1: Newcomers
    Track 2: Population
    Track 3: Education
    Track 4: Business
    Track 5: Go-live
    Track 6: Hot topics

  • 11:00 - 11:15
    Coffee break
  • 11:15 - 12:30

    Parallel Workshops

    Track 1: Newcomers
    Track 2: Population
    Track 3: Education
    Track 4: Business
    Track 5: Go-live
    Track 6: Hot topics

  • 12:30 - 13:00
    Workshop insights and closing remarks
  • 13:00 - 15:00
    ​Goodbye and networking coffee

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