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Master Service Arrangement

The Master Service Arrangement (MSA) aims to specify the understandings and expectations on behalf of the European Commission regarding the provision of the Once-Only Technical System Common Services. It defines the generic terms that should be respected by the stakeholders to use and manage the Once-Only Technical System Common Services.

It has to be noted that the MSA is a non-binding statement made in good faith, which is not legally enforceable against the European Commission, and which creates no new binding legal obligations on the Commission. Any references to duties or obligations within this Arrangement should therefore be understood as a good faith statement of intent only, without any obligation of result or legal recourse in case of breaches of such duties or obligations. As such, this MSA does not require signatures between parties.

  • Term 1 – Services scope: The Once-Only Technical System Common Services and related Service Offerings are defined and described in this web portal.
  • Term 2 – Service modification: any modification of the Service Offering, the related Service Level Agreements (SLAs) or Master Service Arrangement must be presented to the Project Management Board (PMB) to inform the Clients (or third parties).
  • Term 3 – Compliance with the Once-Only Technical System Governance: the Solution Provider and the Client must work within the Once-Only Technical System governance processes and procedures as per DIGITAL Europe work programme.
  • Term 4 – Financial implications: the Master Service Arrangement does not of itself create any financial obligations.

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