This report summarises the main conclusions from the PES Network Seminar ‘Change Management and Continuous Improvement’ that took place on 4 October 2016 in Brussels. The report is structured around three thematic areas: 1) the drivers for change and how PES can overcome barriers to change; 2) placing staff and managers at the centre of the change agenda; and 3) continuous improvement and how PES can move from introducing one-off changes to becoming learning organisations. It concludes by highlighting future learning opportunities.

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