Structure of the workshop

A 1-day seminar – 10h00 to 16h30, possibility for participants to attend until 13h00.

9h00-10h00 – Welcome coffee

• 10h00-10h30 – Welcome address from the Dutch Presidency / Introduction by the European Commission
• 10h30-11h30 – Discussing problems: report on mystery shopping/(webscraping study)/outcome of public consultation/e-commerce sector enquiry/ private studies (60 minutes)
  • Case-study: researcher / Paypal?
  • Commission speaker
  • Consumer representative
  • Q&As

11h30-11h45 – coffee break

• 11h45-12h30 – Interest-based groups: splitting the audience into two groups (service providers/service recipients) to
  • discuss the potential impact of the proposed options
  • identify cases / reasons which can/cannot justify differences of treatment
    Commission moderator for each group / reporting in plenary

12h30-13h30 – lunch break

• 13h30-14h30 – The "real story" involving mixed groups (consumers/businesses) discussing concrete cases and answering the following questions:
  • Is this unjustified geo-blocking/discrimination?
  • Can the reason for geo-blocking/discrimination be based on "objective criteria"?
  • plenary presentation of outcomes.
• 14h30-15h30 – Round table discussions on:
  • How to improve transparency and access to information?
  • Sanctions, Problem-solving: how to ensure compliance?
• 15h30-16h00: Conclusions