This second cluster addresses a broad range of activities:
More details about this action are available on a dedicated page of the official ISA website.
The overall efficiency rating is the average of the "Schedule Perfomance Index" (SPI) rating and the "Percentage of delay" (% of delay) rating
The SPI rating is based on the action's SPI : 1.00
The % of delay rating is based on the action's % delay: 0.00
This chart shows the availability of the TAP (TAP:Test Access Point) for Mission critical set-up, measured by the SLA monitoring device, between the TAP and a defined reference site.
This chart shows the availability of the TAP (TAP:Test Access Point) for Single leg, measured by the SLA monitoring device, between the TAP and a defined reference site.
This chart provides the availability of the Network Services from the site.
This chart provides the percentage of the Web Portal Availability.
This chart provides the global quality of the Central Domain Services.
This chart provides the percentage of calls answered within 15 seconds (threshold) of first ring by an agent.