EUSurvey, as an application developed by the Commission of the European Union, is committed to user privacy. The policy on protection of individuals with regard to the processing of personal data by the Community institutions is based on Regulation (EC) N° 45/2001 of the European Parliament and of the Council of 18 December 2000.
Some EUSurvey pages may contain links to other websites. EU Survey is not responsible for the privacy policies or practices of third party websites.
2. Why do we collect, store and process your data?
We collect and process your personal information for these purposes:
- enable you to create public consultations, surveys, registration forms or questionnaires
- enable you to participate in a public consultation or any other questionnaire
- enable you to willingly participate in a follow-up to a survey
- solve the incidents you might experience while using EUSurvey
Collected personal data is treated according to the policy described in the above-mentioned regulation. The tasks related to EUSurvey are carried out in the public interest. No processing operations on personal data falling under article 27 "Prior-Checking by the EDPS" are applicable.
3. Who is responsible for the processing of your data? (Controller)
Your data is processed under the responsibility of the Head of Unit of DIGIT.D.1, Directorate-General for Informatics (DIGIT) of the European Commission.
The DIGIT's Data Protection Coordinator ensures that the provisions of the above-mentioned regulation are applied within DIGIT.
The European Data Protection Supervisor (EDPS) is acting as an independent supervisory authority. The EDPS makes sure that all EU institutions and bodies respect people’s right to privacy when processing their personal data.
4. What personal data do we collect?
This statement only covers the corporate service dimension of EUSurvey. EUSurvey will process the personal data only for the purposes for which they were transmitted.
The survey owners (i.e. those who want to create and exploit a questionnaire) sign up to EU Login (the EC's Authentication Service). Please, read the EU Login own privacy statement for further information.
EUSurvey stores the EU Login login as well as e-mail addresses of the survey owners such as retrieved from EU Login and the European Commission's Central User Database which is stored at the Data Centre of the European Commission. The Data Centre of the European Commission is bound to comply with Regulation (EC) N° 45/2001.
Other personal data
In addition to the personal information processed by the EUSurvey service itself, there are personal data being used within questionnaires, for example in the answers to a survey. Please refer to the privacy statement of the relevant questionnaire for further information.
User's address might be stored if requested by the survey owner. If so, it will be only used for the needs of the said survey. It is stored by EUSurvey and is not intended for sharing with the survey owners.
Cookies and local storage
The system uses
- session "cookies" in order to ensure communication between the client and the server. Therefore, user's browser must be configured to accept "cookies". The cookies disappear once the session has been terminated.
- local storage to save copies of the inputs of a participant to a survey in order to have a backup if the server is not available during submission or the user’s computer is switched off accidentally or any other cause.
The local storage contains the IDs of the questions and the draft answers.
Once a participant has submitted one's answers successfully to the server or has successfully saved a draft on the server, the data is removed from the local storage.
There is a checkbox above the survey to disable the feature (useful if the participant uses a public computer).
5. To whom is your data disclosed?
Only the staff carrying out the processing of your information, and dealing with EUSurvey have access to your data. This includes the EUSurvey team (see contact under point IX), the survey owners and anyone having been granted access to the questionnaires.
Your data might be published through the EUSurvey publication module or via another website (for further information, read the privacy statement specific to the questionnaire)
The EUSurvey team does not transmit any data to parties which are outside these recipients and the legal framework mentioned, without prejudice to a possible transmission to the bodies in charge of an inspection task in accordance with Community legislation, e.g. OLAF, or an investigating magistrate.
EUSurvey will not share personal data with third parties for direct marketing.
6. For how long is your data kept?
Contributors' personal data will remain in the database until the results of the questionnaire have been completely analysed or until the survey owners have requested their removal.
The cookies disappear once the session has been terminated.
7. How can you access your data, check their accuracy and, if needed, correct them?
You can contact the EUSurvey support team. If the team is not in a position to answer your request, they will transmit it to the relevant survey-owner.
Contact by e-mail:
8. What are the contact points for questions or complaints?
If you have concerns about the processing of your personal information in EUSurvey, feel free to contact the Head of Unit of DIGIT.D.1 for the processing of these data:
Contact by e-mail:
Complaints, in case of conflict, can be addressed