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EUSurvey - Privacy Statement

EUSurvey - Terms of Service

Privacy statement on the protection of personal data

  1. 1. Introduction

    EUSurvey, as an application developed by the Commission of the European Union, is committed to user privacy. The policy on the protection of natural persons with regard to the processing of personal data by the Community institutions is based on Regulation (EU) N° 2018/1725 of the European Parliament and of the Council of 23 October 2018 and on the free movement of such data.

    Some EUSurvey pages may contain links to other websites. EU Survey is not responsible for the privacy policies or practices of third party websites.

  2. 2. Why do we collect, store and process your data?

    We collect and process your personal information for these purposes:

    • enable you to create public consultations, surveys, registration forms or questionnaires
    • enable you to participate in a public consultation or any other questionnaire
    • enable you to willingly participate in a follow-up to a survey
    • solve the incidents you might experience while using EUSurvey

    Collected personal data is treated according to the policy described in the above-mentioned regulation. The tasks related to EUSurvey are carried out in the public interest. No processing operations on personal data falling under article 27 "Prior-Checking by the EDPS" are applicable.

  3. 3. Who is responsible for the processing of your data? (Controller)

    Your data is processed under the responsibility of the Head of Unit of DIGIT.D.1, Directorate-General for Informatics (DIGIT) of the European Commission.

    The DIGIT's Data Protection Coordinator ensures that the provisions of the above-mentioned regulation are applied within DIGIT.

    The European Data Protection Supervisor (EDPS) is acting as an independent supervisory authority. The EDPS makes sure that all EU institutions and bodies respect people's right to privacy when processing their personal data.

  4. 4. What personal data do we collect?

    This statement only covers the corporate service dimension of EUSurvey. EUSurvey will process the personal data only for the purposes for which they were transmitted.

    Identity

    The survey owners (i.e. those who want to create and exploit a questionnaire) sign up to EULogin (the EC's Authentication Service). Please, read the EULogin own privacy statement for further information.
    EUSurvey stores the EULogin username as well as e-mail addresses of the survey owners such as retrieved from EULogin and the European Commission's Central User Database which is stored at the Data Centre of the European Commission. The Data Centre of the European Commission is bound to comply with Regulation (EU) N° 2018/1725.

    Other personal data

    In addition to the personal information processed by the EUSurvey service itself, there are personal data being used within questionnaires, for example in the answers to a survey. Please refer to the privacy statement of the relevant questionnaire for further information.
    User's address might be stored if requested by the survey owner. If so, it will be only used for the needs of the said survey. It is stored by EUSurvey and is not intended for sharing with the survey owners.

    Cookies and local storage

    The system uses

    • session "cookies" in order to ensure communication between the client and the server. Therefore, user's browser must be configured to accept "cookies". The cookies disappear once the session has been terminated.
    • local storage to save copies of the inputs of a participant to a survey in order to have a backup if the server is not available during submission or the user's computer is switched off accidentally or any other cause.
      The local storage contains the IDs of the questions and the draft answers.
      Once a participant has submitted one's answers successfully to the server or has successfully saved a draft on the server, the data is removed from the local storage. There is a checkbox above the survey to disable the feature (useful if the participant uses a public computer).

  5. 5. To whom is your data disclosed?

    Only the staff carrying out the processing of your information, and dealing with EUSurvey have access to your data. This includes the EUSurvey team (see contact under point IX), the survey owners and anyone having been granted access to the questionnaires.
    Your data might be published through the EUSurvey publication module or via another website (for further information, read the privacy statement specific to the questionnaire)
    The EUSurvey team does not transmit any data to parties which are outside these recipients and the legal framework mentioned, without prejudice to a possible transmission to the bodies in charge of an inspection task in accordance with Community legislation, e.g. OLAF, or an investigating magistrate. EUSurvey will not share personal data with third parties for direct marketing.

  6. 6. For how long is your data kept?

    Contributors' personal data will remain in the database until the results of the questionnaire have been completely analysed or until the survey owners have requested their removal.
    The cookies disappear once the session has been terminated.

  7. 7. How can you access your data, check their accuracy and, if needed, correct them?

    You can contact the EUSurvey support team. If the team is not in a position to answer your request, they will transmit it to the relevant survey-owner.
    Contact by e-mail:
    DIGIT-EUSURVEY-SUPPORT@ec.europa.eu

  8. 8. What are the contact points for questions or complaints?

    If you have concerns about the processing of your personal information in EUSurvey, feel free to contact the Head of Unit of DIGIT.D.1 for the processing of these data:
    Contact by e-mail:
    DIGIT-D1@ec.europa.eu

  9. 9. Recourse

    Complaints, in case of conflict, can be addressed

  1. Last updated on: 22nd May 2019

  2. Forewords:

    EUSurvey is a web application for online survey creation and publication developed and maintained by DG DIGIT, the Directorate-General for Informatics of the European Commission herewith known as "DIGIT".

    The service is free for users. Please be responsible regarding the content that you publish. More specifically, make sure that none of the prohibited items listed below appear on your survey or are linked to your survey (spam, viruses, political propaganda, violent or hate content).

  3. Terms of Service:

    The following terms and conditions govern all use of the EUSurvey application and all related services available through the application. The application and services are owned and operated by DIGIT on behalf of the European Commission, hereinafter referred to as "the Service".

    The Service offered is subject to your acceptance of the present terms of service as well as all other operating rules, policies and procedures that may be published at any time.

    Please read this agreement carefully before accessing or using the service. By accessing or using any part of the application, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you must not access the application or use the Service.

    The service is available only to individuals who accept the terms below.

    1. Your EUSurvey account and surveys. If you create an account on the application, you are responsible for maintaining the security of your account and surveys, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with your account. You must not describe or assign keywords to your surveys in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others. DIGIT may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause DIGIT, and by extension all the European Union institutions, liability. You must immediately notify DIGIT of any unauthorized use of your account, of a survey of yours, or any other breaches of security. DIGIT will not be liable for any acts or omissions made by you, including any damages of any kind incurred as a result of such acts or omissions.
    2. Responsibility of Authors. If you create a survey, upload material to one or link to material from your survey, or otherwise make (or allow any third party to make) material available by means of the application (any such material, "Content"), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
      • The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
      • If your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
      • You have fully complied with any third-party licenses relating to the Content and have done all things necessary to successfully pass through to end users any required terms;
      • The Content does not contain or install any viruses, worms, malware, trojan horses or other harmful or destructive content;
      • The Content is not used for political activism or propaganda.
      • The Content is not spam, is not machine or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
      • The Content is not pornographic, does not contain threats or incite violence, and does not violate the privacy or publicity rights of any third party;
      • Your survey is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
      • Your survey is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your survey's alias or name is not the name of a person other than yourself or company other than your own;

      By submitting Content to EUSurvey for inclusion in your survey, you grant DIGIT a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your survey. If you delete Content, DIGIT will use reasonable efforts to remove it from the application, but you acknowledge that caching or references to the Content may not be made immediately removed.

      Without limiting any of those representations or warranties, DIGIT has the right (though not the obligation) to, in DIGIT's sole discretion (i) refuse or remove any content that, in DIGIT's opinion, violates any official policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the application to any individual or entity for any reason.

    3. Responsibility of participants. DIGIT has not reviewed, and cannot review, all of the material posted to the different surveys, and cannot, therefore, be responsible for that material's content, use or effects. By operating the application, DIGIT does not represent or imply that it endorses the material there created, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content.

      DIGIT disclaims any responsibility for any harm resulting from the use by users of the service or from any downloading by those persons of content there available.

    4. Content Posted on Other Websites. DIGIT cannot review all of the material, including computer software, made available through user-generated surveys and webpages to which EUSurvey links, and that link to EUSurvey. DIGIT does not have any control over those non-EUSurvey websites and webpages and is not responsible for their contents or their use. By linking to a non-EUSurvey website or webpage, DIGIT does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content. DIGIT disclaims any responsibility for any harm resulting from your use of non-EUSurvey websites and webpages.
    5. Copyright Infringement. As DIGIT asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by a survey violates your copyright, you are encouraged to notify DIGIT. DIGIT will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. DIGIT will terminate a user's access to and use of the application if, under appropriate circumstances, the user is determined to be a repeat infringer of the copyrights or other intellectual property rights of DIGIT or others.
    6. Intellectual Property. Built at DG DIGIT and funded under the ISA programme, EUSurvey is fully open-source and is published under the EUPL licence. The source code can be downloaded from the Commission's Joinup pages.
    7. Changes. DIGIT reserves the right, at its sole discretion, to modify or replace any part of this agreement. Your continued use of the service or access to the EUSurvey application following the posting of any changes to this Agreement constitutes acceptance of those changes. DIGIT may also, in the future, offer new services and/or features through the application (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this agreement.
    8. Termination. DIGIT may terminate your access to all or any part of the EUSurvey Service, and so, application at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this agreement or your EUSurvey account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
    9. Disclaimer of Warranties. The EUSurvey application is provided "as is". DIGIT and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither DIGIT nor its suppliers and licensors make any warranty that the application will be error free or that access thereto will be continuous or uninterrupted.
    10. Limitation of Liability. In no event will DIGIT, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data. DIGIT shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
    11. General Representation and Warranty. You represent and warrant that (i) your use of the Service will be in strict accordance with the EUSurvey Privacy Statement, with this agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the European Union or the country in which you reside) and (ii) your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.
    12. Indemnification. You agree to indemnify and hold harmless DIGIT, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the application, including but not limited to your violation of this Agreement.
    13. Miscellaneous. This Agreement constitutes the entire agreement between DIGIT and you, the user, concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of DIGIT, or by the posting by DIGIT of a revised version. If any part of this agreement is held invalid or unenforceable, that part will be construed to reflect the party's original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.