Commission launches development of new Technical Support Dashboard
24 January 2025 | 3 minutes read
In January 2025, the Commission started developing a new Technical Support Dashboard to streamline, automate and simplify the key functionalities currently provided to the teams implementing the Once-Only Technical System through several separate systems.
The Member States and the Commission are working together to implement the OOTS. While the Member States implement their national Once-Only infrastructure, the Commission provides the Once-Only Common Services(opens in a new tab). These help the Member States ensure the proper exchange of documents and data (known as ‘evidence’) through the OOTS.
To facilitate coordination between the Common Services(opens in a new tab) and the OOTS components managed by the Member States(opens in a new tab), the Commission has defined operational processes that Member States need to adhere to. This includes connecting to the Technical Support Dashboard, a tool that facilitates communication between technical support contact points by providing a secure space for reporting incidents and vulnerabilities. This dashboard also allows the Member States to securely share and manage details on their Access Points that allow them to communicate with Access Points in other Member States.
The new dashboard will enhance the functionalities of the current set of systems and provide processes that are more sophisticated, automated, and bundled within a single tool. This will greatly reduce the amount of manual steps the Member States need to carry out and allow them more flexibility in their setup, e.g. by enabling Member States to submit updates related to their Access Points directly in the dashboard.
The new Technical Support Dashboard is being developed in two phases. The first phase focuses on Access Point management and the notification service, while the second addresses incident and vulnerability management.
The first phase will introduce the following improvements compared to the current functionalities:
- Improved Access Point management: The Member States will be able to submit updates and information on Access Points directly in the Technical Support Dashboard, instead of having to submit them in both Jira and S-CIRCABC. All information, certificates and files related to Access Points will be stored directly in the Dashboard. Information on Access Points will be automatically published in the Data Service Directory(opens in a new tab), meaning that Member States will only need to maintain this information in one place.
- Improved notification service: To inform the Member States and the Commission on planned maintenance, the Member States will simply need to include this information in the event calendar of the Technical Support Dashboard. The Member States will then receive automatic notifications on updates in the event calendar. Such automatic notifications will also be available for updates related to user- and Access Point management. Notifications will be sent from a central service with subject lines following a nomenclature, as requested by the Member States.
To stay up to date on developments related to the Technical Support Dashboard, including the second phase, bookmark the Once-Only hub (opens in a new tab) and subscribe to our newsletter(opens in a new tab).