date: 17/03/2016 - 31/03/2016
The Consumer Rights Awareness Campaign, which was started in spring 2014, aims to increase the general knowledge among traders and consumers of EU-wide consumer rights, that stem mostly from national transposition of EU directives. Particular focus is on the Consumer Rights Directive, the Unfair Commercial Practices Directive, the Unfair Contract Terms Directive and the Consumer Sales and Guarantees Directive.
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(39 MB) (For different language versions click the bubble behind the link.) You can also find it on our EUJustice video channel. (832 kB) , faulty goods(639 kB) , misleading advertising(2 MB) , unfair clauses(636 kB) in consumer contracts and the European Consumer Centres(657 kB) . In addition, download the procedural infographic(718 kB) , explaining your choices in a wide variety of situations you may encounter when you buy something new.(2 MB) put together by the Commission. Consumers can find information on their key rights on the dedicated citizen information pages on Your Europe - Citizens.
By clicking on the following link you will see a list of authorities responsible for enforcement(315 kB) of consumer legislation in each Member State.
Traders find key information on consumer rights on our leaflet for traders(942 kB) (also as print version(3 MB) in all campaign languages).
Additional informationinformation on some important requirements in the consumer legislation is also available in Your Europe - Business.
For the main facts about the Directive on Consumer Rights, please see the factsheet(2 MB) put together by the Commission.
Stakeholders at the national level, such as consumer authorities, consumer associations, business associations and others are encouraged to participate in the campaign. Please send us a mail if you want to participate and need additional information. We can provide you with additional material, including banners for your web pages or mail footers, and material that you can adapt for your own consumer rights campaign.
All national launch events have taken place. The Consumer Rights Awareness Campaign itself will continue throughout 2015.
", that consumers need to know their rights better and announces the extension of the campaign to 2015 and six additional Member States.
Together with the Representation of the European Commission in Slovakia, the European Consumer Center launched the campaign in Slovakia at a press conference on the occasion of the 10-year anniversary celebration.
The Commissioner for Education, Culture, Youth and Sport, Tibor Navracsics, launched the campaign with a keynote speech at the stakeholder conference on "Present and future of conscious consumption – challenges and possibilities in the field of consumer" in Budapest.
The conference is co-organised by the NFH, the Hungarian Authority for Consumer Protection.
The Consumer Rights Awareness campaign was launched in Ljubljana on 29 June during Commissioner Jourová's first official visit to Slovenia. The Commissioner reminded:
“We have been working together with Member States to put in place laws that guarantee that you have a fair treatment, proper information and the possibility to claim your rights, if problems occur. This applies when you pay for a product or service, either online or in a shop, in your home country or elsewhere in the EU.”
News | Friday 19 February 2016
In March 2016, the European Commission will launch a two-week information campaign on Facebook. The campaign aims to raise attention around the forthcoming “European Consumer Day” (10 March 2016) and the “World Consumer Rights Day" (15 March 2016).