Consumer Rights Awareness Campaign
Consumers should be aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has organised a campaign informing citizens of their rights under EU consumer law and pointing them to the right places where they can get advice and help in case of questions or problems.
The Consumer Rights Awareness Campaign, which was started in spring 2014, aims to increase the general knowledge among traders and consumers of EU-wide consumer rights, that stem mostly from national transposition of EU directives. Particular focus is on the , the , the and the .
Information for Consumers
- Discover five key consumer rights on our flyer!
Download the video clip of the awareness raising campaign! (For different language versions click the bubble behind the link.) You can also find it on our EUJustice video channel.
- Tweet or post our infographics on 14-day right of return , faulty goods , misleading advertising , unfair clauses in consumer contracts and the European Consumer Centres . In addition, download the procedural infographic , explaining your choices in a wide variety of situations you may encounter when you buy something new.
- For the main facts about the Directive on Consumer Rights, please see the factsheet put together by the Commission.
Consumers can find information on their key rights on the dedicated citizen information pages on Your Europe - Citizens .
By clicking on the following link you will see a list of authorities responsible for enforcement of consumer legislation in each Member State.
Information for Traders
Traders can find information on some important requirements in the consumer legislation in Your Europe - Business .
For the main facts about the Directive on Consumer Rights, please see the factsheet put together by the Commission.
A leaflet with some key information for traders will be available shortly.
Participation in the campaign
Stakeholders at the national level, such as consumer authorities, consumer associations, business associations and others are encouraged to participate in the campaign. Please send us a mail if you want to participate and need additional information. We can provide you with additional material, including banners for your web pages or mail footers, and material that you can adapt for your own consumer rights campaign.
Events have already taken place or are planned in the following countries (additional information will be provided on this page as it becomes available):
Brussels (Economic and Social Committee)
|16/03/2015||European Consumer Day|
|Commissioner Jourova highlights in her speech "Putting the consumer at the centre: More freedom, more rights, more choice", that consumers need to know their rights better and announces the extension of the campaign to 2015 and six additional Member States.|
|23-24/04/2015||Conference: Future priorities of consumer policy in digital era (EU presidency event)|
|Commissioner Jourova will present the 2015 campaign in her keynote speech at the 2015 Latvian Council presidency consumer policy event in Riga.|
|24/04/2015||Conference: How will the European Strategy of the Digital Single Market help the consumers?|
|Commissioner Jourova will kick-off the campaign in the Czech Republic together with the launch of the Consumer Credit information campaign.|
|08/05/2015||Kick-off of the campaign in Lithuania|
|A series of media and public events this day, involving a high-level speaker from the European Commission will mark the beginning of the materials of the awareness-raising campaign in Vilnius.|
|14/05/2015||Conference: Big data and the consumer environment of the future|
|A high-level speaker from the European Commission will kick-off the awareness-raising campaign in Tallinn at this conference, which is co-organised by the Estonian Consumer Protection Board, Chambers of Commerce and the EC Representation in Tallinn.|
|from May 2015||Calendar of events in Czech Republic, Lithuania, Hungary, Slovenia and Slovakia to follow|
|17/03/2014||Conference: Getting Consumers Digital (EU Presidency event)|
|Commissioner for Consumer Policy, Neven Mimica launched the awareness raising campaign in Athens|
|24/04/2014||Conferences on the transposition of the Consumer Rights Directive (Asociación Española de la Economía Digital)|
|Deputy Head of DG Justice's Consumer and Marketing Law Unit, Gösta Petri kicked off the campaign in Madrid and Barcelona.|
|17/05/2014||Open Doors Day of the EU Institutions in Brussels|
|The European Commission informed visitors about the campaign and distributed promotional material.|
|28/05/2014||Conference: Presentation of the Annual Report of the European Consumer Centre Cyprus|
|DG Health and Consumers Director for Consumer Affairs, Despina Spanou launched the campaign in Cyprus at this prominent annual event organised by the EC Representation in Cyprus.|
|02/06/2014||Conference on the Consumer Rights Directive and the Alternative Dispute Resolution package (Ministry of Economy)|
|The campaign was launched in an event organised in Lisbon, by the Directorate-General for Consumer of the Ministry of Economy of Portugal. DG Justice's Director for Civil Justice, Paraskevi Michou visited a school, and a university to introduce the campaign to a younger audience.|
|9/06/2014||Launch event in Sofia|
|During his official visit to Bulgaria, Commissioner for Consumer Policy, Neven Mimica, kicked off the campaign in the country. He met consumers and the press in one of the leading shopping centres of the capital Sofia.|
|26/06/2014||Conference (European Consumer Centre Latvia)|
|The European Commission launched the campaign in Riga. Martins Prieditis, team leader for the Consumer Rights Directive in DG Justice's Consumer and Marketing Law unit, presented the directive that took effect that month.|
|7-8/07/2014||Conference “EU Cooperation for enforcement of consumer legislation” (EU Presidency event)|
|Commissioner for Consumer Policy, Neven Mimica, launched the campaign in Rome at a conference organised by the Italian Competition Authority jointly with the presidency of the Council of the EU.|
|3/10/2014||Launch event in Warsaw|
|Commissioner for Justice, Fundamental Rights and Citizenship, Martine Reicherts, kicked off the campaign during her official visit to Poland. In the afternoon of the 3rd October, she presented the campaign and answered questions of journalists and stakeholders on the premises of the Representation of the European Commission in Warsaw. (Further information on the event is available in Polish )|