Directive on Unfair Contract Terms
The Directive on unfair terms in consumer contracts introduces a notion of "good faith" in order to prevent significant imbalances in the rights and obligations of consumers on the one hand and sellers and suppliers on the other hand.
This general requirement is supplemented by a list of examples of terms that may be regarded as unfair. Terms that are found unfair under the Directive are not binding for consumers.
The Directive also requires contract terms to be drafted in plain and intelligible language and states that ambiguities will be interpreted in favour of consumers.
EU countries must make sure that effective means exist under national law to enforce these rights and that such terms are no longer used by businesses.
The Right of consumers to fair contracts is also part of the 2014 Awareness Raising Campaign.
In 1999, the Commission organised the conference "The Directive on "Unfair Terms" five years later - evaluation and future perspectives" in order to discuss the application of the Unfair Contract Terms Directive.
More information about the Conference:
- the integration of Directive 93/13 into the national legal systems [386 KB] .
- results of the Workshops [557 KB] .
- annexes [438 KB] : Implementation in several EU countries.
In 2000, the Commission reported [354 KB] on the implementation of the Unfair Contract Terms Directive.