Directive on Consumer Sales and Guarantees
The Directive on certain aspects of the sale of consumer goods and associated guarantees aims to harmonise those parts of consumer sales contract law that concern legal guarantees (warranties) and, to a lesser extent, commercial guarantees.
EU countries can require consumers to inform the seller of the lack of conformity within two months after its discovery. A commercial guarantee must be clearly drafted and indicate what rights it gives on top of consumers' legal guarantees.
The rights of consumers under this directive are also part of the 2014 Awareness Raising Campaign.
In 2007 the Commission published a Communication on the Implementation of the Directive on Sale of Consumer Goods and Guarantees.
Its purpose is to examine how EU countries have implemented the Directive. It includes an analysis of the case for introducing direct producers' liability. This communication forms part of the process of reviewing the consumer acquis.
In December 2009 the Commission conducted the Eurobarometer qualitative study on sales remedies .
The study provides analysis of consumers' behaviour and preferences in relation to different sales remedies (i.e. repair, replacement, reduction of price and contract rescission).