The objective is to draft user-friendly and practice-based guidelines on the rapid and efficient enforcement of outstanding claims by SMEs in cross-border business. The target users should be SME stakeholders and SMEs engaging, or consider engaging, in commercial transactions with businesses established in other Member States. These guidelines will complement two additional tools which are to be developed on the same topic through a separate call for tenders (the preparation of multilingual teaching modules on credit and claims management.) and through a framework contract (organization of events throughout Europe to provide SMEs and SME stakeholders with such information).

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