13. When can perceived quality be monitored?

The measurement of perceived quality has to be performed on a regular basis during the lifecycle of an ISA action, in particular at specific stages called ‘pitch points’. A pitch point can be defined as a point in time when a measurement of perceived quality is performed, in other words it may consists in the following:
- Availability of new functionalities;
- Release of a new version of a solution;
- Roll out phase of a new tool.