Accessibility tools

Service tools

8. How can effectiveness be monitored?

Effectiveness is monitored based on identified outcome-indicators that are specific to each ISA action. These outcome-indicators are identified based on the following four-phase approach:
- Phase 1: Definition of the action ‘objectives’, ‘benefits’, ‘outputs’ and related ‘outcomes’.
- Phase 2: Translation of outcomes into relevant outcome-indicators.
- Phase 3: Definition of major elements of the data collection process (e.g. source of the data, person in charge of providing the data, adequate reporting frequency, baseline of the indicator).
- Phase 4: Definition of targets for each outcome-indicator.

The results of these outcome indicators can be classified in following four categories:
- Target met: outcome indicators having their last measurements reaching the target;
- Target not met: outcome indicators having their last measurements not reaching the target;
- Not due: outcome indicators having a target defined but no measurement yet;
- Not yet rated: outcome indicators without any target defined at the moment.