A man in front of a laptop.

In 2025, the usage of e-business applications varied among enterprise size classes in the EU. 

E-business applications are used by enterprises specifically for:

  • enterprise resource planning (ERP), 
  • customer relationship management (CRM) or 
  • data analyses and business intelligence (BI).

There was a significant gap between small and large enterprises, which was close to or above 50 percentage points (pp) for those using ERP or BI software.

The percentage of enterprises with ERP applications – the most widely used in the EU – ranged from 41% for small enterprises to 89% for large enterprises (48 pp gap), and from 11% to 69% (58 pp gap) respectively for those using BI software and from 25% to 65% (41 pp gap) for the enterprises using CRM software. 

Enterprises using e-business applications in the EU, 2025. Bar chart - Click below to see full dataset.

Source dataset: isoc_eb_iip

In 2025, a little more than half (53%) of enterprises in the EU used specialised e-business software (ERP, CRM and/or BI). 

Among the EU countries, the share of enterprises using such applications varied considerably, with the highest share recorded in Denmark and Finland (both 73%), Belgium and the Netherlands (both 70%) and Spain (66%), and the lowest in Bulgaria (31%), Romania (32%) and Slovakia (34%). 

Enterprises using e-business software, 2025. Bar chart - Click below to see full dataset.

Source dataset: isoc_eb_iip

For more information

Methodological notes

  • Data in the text are rounded to full digits. 
  • Data come from the 2025 EU survey on ICT usage and e-commerce in enterprises and refer to all enterprises with at least 10 employees or self-employed persons (classified in NACE Rev. 2 sections C to J, L to N and group 95.1). Further methodological information related to the survey can be found in the methodology section for digital economy and society.
  • EU enterprises: at least 10 employees and self-employed persons.
  • Small enterprises have 10-49 employees or self-employed persons, medium enterprises have 50-249 employees or self-employed persons, and large enterprises have 250 or more employees or self-employed persons.

For information on upcoming releases, visit our release calendar. If you have any queries, please visit our contact us page.