Description

The first part of this online event will provide an update on the work that EU Member States have been doing in the OOTS UX Lab.

To complete a procedure using the Once-Only Technical System, citizens will interact with screens provided by multiple authorities in different Member States. A coherent and best-in-class UX approach is fundamental to ensure that the Once-Only Technical System serves the needs of its users.

The second half of this meeting will look at the results of the June OOTS Projectathon, what key lessons were learned and look at the road to the October Projectathon.

Agenda

• 09:30 – 09:40 Welcome and introduction – Thomas Fillis
• 09:40 – 10:10 Update on the work that EU Member States have been doing in the OOTS UX Lab – Nils McGrath
• 10:10 – 10:25 Q&A/discussion
• 10:25 – 10:30 Break
• 10:30 – 11:30 Projectathon Debrief (June) and Preparation (October) – Maarten Daniels and Marie-Laure Watrinet
• 11:30 – 12:00 Open Q&A/discussion
• 12:00+ AOB ahead of the summer / closing

Speakers

Nils McGrath has worked on European cross-border UX challenges for over five years. He now leads the Evidence Mapping subgroup and UX Lab in the context of the implementation of the OOTS.

Maarten Daniels has more than 18 years of ICT experience and has been working at DIGIT on the e-PRIOR, e-TrustEx, CEF eDelivery and SDGR OOTS projects as a business analyst, with a strong focus on analysis, architecture, technical design, security, quality and test management, user on-boarding and helping Member States implementing the solutions of the various projects. He has gained sound expertise in the technical aspects of the solutions and their underlying international standards and additionally was able to combine that with a thorough business modelling and analysis expertise. Currently he is the editor of the testing and deployment sub-group and in that context is one of the drivers behind the Projectathons.

Marie-Laure Watrinet is a Senior Engineer in the Luxembourg Institute of Science and Technology (LIST) where she has worked for 23 years. She has built an extensive expertise in Projectathon/Connectathon management, through being the Connectathon Manager of TOOP project. She has also been Project Manager, Test Manager and Quality/Risk manager in several projects and is certified Project Management Professional (PMP) as well as ISTQB Certified Tester at an advanced Level (Test Manager). In addition, she also sits on the Luxembourg Testing Board (LTB) and participated in its founding.

Thomas Fillis is a consultant in DIGIT working on the Once-Only Technical System. Prior to joining DIGIT, he worked in the European Parliament as well as in the private and not-for-profit sectors. A native of Liverpool, he has certifications from Universities in the UK, Germany and the Netherlands.

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