Italian Online Service Portal - Healthcare booking system

The Online Service Portal offers to the citizens of the FVG Region the opportunity to access to a number of healthcare, registry and tax-related services switching from one service to the other without inserting multiple times data related to the same event.

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Summary 

The Online Service Portal offers to the citizens of the FVG Region the opportunity to access to a number of healthcare, registry and tax-related services, authenticating to a single access point and switching from one service to the other without inserting multiple times data related to the same event. In particular, citizens can: 
- book a healthcare service provided they have the (paper or digital) medical prescription; 
- consult the waiting lists of all public and affiliated healthcare providers in the Region; 
- choose the provider and manage the appointment (e.g., changing structure and/or date); 
- receive an SMS with the detailed booking log; 
- pay online for the healthcare service; later on, access to the healthcare report online (when available from the ); 
- change GP/pediatrician;
- obtain certifications from the registry (family composition, residence, ...);
- pay for school canteen service and check the payment status;
- access tax documents and check the payment status.

ENABLING ASSETS OR COMPONENTS

Political commitment
Title of document:
- SISSR (Regional Social Healthcare Information System) plan, issued by Regional Government

Type of commitment:
- Insiel, as in house company, has a specific framework agreement with the Friuli

Explanation:
The Regional Government, through the Regional Information System Department, monitors the implementation of the annual operational plan and its compliance with the Strategic Plan.

Legal interoperability
1. Title of document:
- Digital Administration Law (Law Decree n. 82/2005)
1.1 URL:
- http://www.normattiva.it/atto/caricaDettaglioAtto?atto.dataPubblicazioneGazzetta=2005-05-16&atto.codiceRedazionale=005G0104&queryString=%3FmeseProvvedimento%3D%26formType%3Dricerca_semplice%26numeroArticolo%3D%26numeroProvvedimento%3D82%26testo%3D%26annoProvvedimento%3D2005%26giornoProvvedimento%3D&currentPage=1
1.2 Explanation:
- This is a national law establishing the legal basis for all Italian public administrations who deliver digital services. The law defines the technical and governance requirements to ensure secure access to personal/healthcare data (for the citizens and other actors, e.g. the GP), for data protection in the different domains, in compliance with the national Law on data treatment (n. 196/2003). 

2. Title of document:
Regional Government Decree 180 DD. 3.2.2006
2.1 URL:
- http://www.regione.fvg.it/asp/delibereinternet/reposit/DGR180_2_7_06_10_50_24_AM.pdf
2.2 Explanation:
- Regional Laws approving the launch of the Regional Service Card, its distribution to citizens and the use to access online services.

3. Title of document:
- Regional implementation plan of national booking systems plan
3.1 URL:
- http://www.regione.fvg.it/rafvg/export/sites/default/RAFVG/salute-sociale/sistema-sociale-sanitario/FOGLIA34/allegati/13102014_DGR1439_8_1_11_4_49_48_PM.pdf
3.2 Explanation:
With this document, the Regional Government adopts as a priority of the regional healthcare plan the reduction of waiting times to access to public healthcare services.

Data handling / data exchange

Type of data sharing

Actual data

Data handler

Further stakeholders
Data shared by the stakeholders:

- Personal data (included fiscal code and contact data);
- Healthcare providers data
- Healthcare services list
- Waiting time of the healthcare services
- Availability calendar of each healthcare provider,
- Prescription code;
- Financial data (healthcare service price list)
- Healthcare reports

Architecture
The online service portal aggregates different online services, an example is the booking of healthcare services. The logical flow, in this case, is as follows:
- the user inserts the prescription code: the system recognizes the prescribed examination and the user fiscal code and redirects the user to the calendar of available dates for the examination in the regional healthcare structures
- the user selects date and structure: the system allocates the date in the centralised booking system and generates a booking code. The examination can now be paid by the user.
Once this procedure is complete, the user can change the date of the booked examination or pay for it, just communicating the booking code.
Alternatively, by authenticating to the online service portal with the CRS, the user accesses:
- the list of booked examinations

External impacts
The transition from the “traditional procedure”, based on paper use and physical relationship between public administration and citizens, to a “digital procedure” needs a political commitment that includes the will to adopt new regulations and to invest in IT infrastructure, IT services and information campaign for citizens. Moreover, on one side it is crucial to enable public operators and citizens to use a new procedure, through needed devices and training or instructions, on the other side it is crucial to implement a cultural campaign to communicate to the target groups, in this case, the citizens, that the new procedure guarantees the same data protection, the same quality of data as in the traditional procedure, so it is crucial to establish a new form of “trust” between citizens and Public Authority.
Lessons learned
The lessons learned are: to push the use of the online procedure it is necessary to tailor the information campaign for different target groups of citizens. The citizens that usually use the Internet and social media will be reached more easily than those don’t use the Internet and IT devices. It is crucial to organize the information campaign through the involvement of all stakeholders (GPS, pharmacies, public help desks) as a facilitator to mainstreaming the new procedure.

Source: https://scoop4c.eu/cases/italian-online-service-portal-healthcare-booking-system

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

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United Kingdom's Making Tax Digital (MTD) 

Making Tax Digital is a key part of the government’s plans to make it easier for individuals and businesses to get their tax right easily. Individuals do not have to give information that the administration already has.

@Photo from Pixabay.

Summary 

Making Tax Digital is a key part of the government’s plans to make it easier for individuals and businesses to get their tax right and keep on top of their affairs - meaning the end of the annual tax return for millions.
Every individual and business now has access to their own personalised digital tax account and these are being regularly expanded and improved. HMRC’s ambition is to become one of the most digitally advanced tax administrations in the world, modernising the tax system to make it more effective, more efficient and easier for customers to comply.
One of four foundations of this project is “Better use of information”. It will mean that individuals will not have to give HM Revenues and Customs (HMRD) information that it already has, or that it is able to get from elsewhere- for instance from employers, banks, building societies and other government departments. This foundation could be considering as kind of OOP as it means individuals do not need to provide same information which is available in other governments authorities, for HMRC. 

Enabling assets or components

Political commitment
Modernizing the tax system (Government plan)

MTD is a key part of the Government’s plan to transform the UK tax system, with the goal of making it easier for individuals and businesses to get their tax right and to keep their tax affairs current. In time, it will mean the end of the annual tax return for many individuals, partnerships and small businesses.

The Government announced its vision for modernizing the tax system at Budget 2015, and in December 2015 the Making Tax Digital roadmap4 set out how this vision for the future of the tax system would be achieved by 2020.

Legal interoperability
Finance Bill 2017 (Proposed revisions)

Legislation will be introduced in Finance Bill 2017 that will set out:

Digital Record Keeping - how to keep records of trading and transactions digitally, and categorise expenses with help from prompts and guidance in the software. Establishing Taxable Profit - how MTDfB would help establish taxable profit. In particular, exploring when businesses (including self-employed and landlords) should record accounting and tax adjustments for the purposes of arriving at a taxable profit and how businesses should reflect reliefs and allowances. Providing HMRC with updates - how businesses (including sole traders and landlords), would provide HMRC with quarterly updates under MTDfB. In particular, the level of detail the updates must contain, the time periods the updates cover, and when they should be submitted.

‘End of Year’ Activity - how businesses might finalise their taxable profit for a period, including the activity they may need to undertake and how long they should have to do so.

These changes will provide the legislative framework so that businesses will:

• keep track of their tax affairs digitally using software or apps (digital tools). Regulations will specify what records must be recorded using digital tools

• provide summary tax data to HMRC quarterly, using digital tools. The summary tax data will be automatically generated for the business from the electronic records. For VAT, these quarterly updates will effectively replace the VAT return. For Income Tax and CT, these updates will cumulatively build an in-year picture of the business’ tax position for them

• gain a clearer view of their tax position in-year

• provide a finalised end of year position to HMRC of their tax affairs, again using digital tools. This obligation will apply ten months after the fourth quarter referred to above and will crystallise the taxable profits of that business for the previous year. For many businesses, this will simply be a matter of checking and agreeing the total for that year, based on the information which they have provided in the relevant four quarters. For businesses with more complex affairs, this will provide an opportunity to add and apply annualised reliefs and allowances for the period which would not have been reflected in the summary updates
Socio-cultural influence factors
Under Self Assessment, over 10 million customers fill in a tax return to tell HMRC about their circumstances and income. This is a burden for customers and inefficient for HMRC as well: mistakes can be made or the information can be wrong or submitted too late, meaning the right tax is not collected at the right time and HMRC has to take action. This can lead to penalties and interest charges for the customer which could have been avoided.
More effective use of third party information, that is, information provided to HMRC by someone other than the customer or their agent, will reduce the reporting burden on customers and reduce errors, making it easier to declare the right tax.

Data handling / data exchange

Type of data sharing

Actual data

Data handler 

Architecture

Customers (and their agents) will be able to interact with HMRC digitally and at a time to suit them. And digital record keeping software will be linked directly to HMRC systems, allowing customers to send and receive information directly from their software.

Source:https://scoop4c.eu/cases/united-kingdoms-making-tax-digital-mtd

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

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Irish Government portal - Gov.ie

MyGovID allows the public and businesses to authenticate themselves through an identification process and will use the information they have already provided to save them the inconvenience of repeated re-keying in the future.

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Summary 

The Department of Public Expenditure and Reform has complemented the work of individual Public Bodies by maintaining the www.gov.ie portal. This portal provides easy access to more than 430 online information and transactional services. This new Digital Service Gateway, or Portal is launched in 2017 which enable the public and businesses to easily find and access online public services, to register for transactions as well as targeted information and to ultimately be able to provide information to the Government on a ‘once only’ basis, using the existing MyGovID facility. 
MyGovID allows public and businesses to authenticate themselves through an identification process and will use the information they have already provided to save them the inconvenience of repeated re-keying in the future. The Gateway enables the user to find services quite easily and it is closely tied into the MyGovID service.

ENABLING ASSETS OR COMPONENTS

Political commitment

Data-Sharing and Governance (Policy paper)

In October 2013, the Department of Public Expenditure and Reform brought a ‘Memorandum to Government’, setting out a series of actions to improve data sharing in the public service. Chief among these was the development of the Heads of a Data-Sharing and Governance Bill. 

On 1 August 2014, the Department of Public Expenditure and Reform published a policy paper entitled, ‘Data Sharing and Governance: Policy Proposals’, which set out key elements of proposed legislation. Interested parties were invited to make submissions responding to the policy proposals. 

The Department received many constructive submissions, which are published below. The submissions received have contributed significantly to the development of policy on Data-Sharing, and the Department is very grateful to the respondents for their contributions to date.

On 24 November 2014, a public information event was held to discuss the outcomes of the consultation. The event was addressed by Robert Watt, Secretary General of the Department of Public Expenditure and Reform; Helen Dixon, Data Protection Commissioner; and Daragh O’Brien of Castlebridge Associates. 

This event allowed for useful discussion of the main policy issues from different perspectives. Having considered the submissions received, the Department prepared a draft General Scheme of the Data-Sharing and Governance Bill which was submitted to Government for approval to commence drafting of the Bill.

In July 2015, the Government approved the drafting of the Data-Sharing and Governance Bill 2015, along the lines of the General Scheme, subject to such drafting or technical amendments as may be agreed between the Minister for Public Expenditure and Reform and the Attorney General.

Legal interoperability
Electronic Commerce Act (2000), http://www.irishstatutebook.ie/eli/2000/act/27/enacted/en/html

The Electronic Commerce Act 2000, which became law on 20 September 2000, implements the EU Directive on a Community framework for electronic signatures (1999/93/EC). The Act provides (with some exceptions) for the legal recognition of electronic signatures, electronic writing, and electronic contracts. It authorises the use of encryption and sets the rights and obligations of Certification Service Providers (CSPs).

Organizational commitment
Freedom of Information Act (2014), http://www.irishstatutebook.ie/eli/2014/act/30/enacted/en/html

A new Freedom of Information Act came into force on 14 October 2014. It provides for the commitments in relation to freedom of information contained in the Programme for Government by removing the main substantive restrictions in access to official information introduced in 2003, extending FOI to all public bodies unless specifically exempt in whole or in part and providing a framework for the extension of FOI to non-public bodies in receipt of significant funding from the Exchequer. The legislation also provided an opportunity for a necessary consolidation modernisation and updating of the legislation. The Freedom of Information Acts 1997 and 2003 are repealed under the new Act.

Data protection and privacy
Data Protection Strategy 2014 - 2016, https://joinup.ec.europa.eu/sites/default/files/inline-files/eGovernemnt_in_Ireland_March_2017_v2_00.pdf

The mission of the strategy is to protect the individual’s right to data privacy by enabling people to know, and to exercise control over, how their personal information is used, in accordance with the Data Protection Acts and related legislation.

Data Protection (Amendment) Act (2003), https://www.dataprotection.ie/documents/legal/act2003.pdf
------------
The Data Protection Act of 1988 was amended in 2003 to ensure full compliance with the EU Data Protection Directive (95/46/EC). The aim of the Directive is to establish common standards of data protection across Member States in order to protect personal privacy and to ensure the smooth operation of the internal market, while ensuring adequate levels of data protection in countries outside the European Economic Area to facilitate and encourage international trade (Department of Justice and Law Reform). The Data Protection Commissioner oversees and enforces the Act.

Socio-cultural influence factors
This portal provides easy access to more than 430 online information and transactional services.
The portal, enable the public and businesses to easily find and access online public services, to register for transactions as well as targeted information and to ultimately be able to provide information to the Government on a ‘once only’ basis, using the existing MyGovID facility.
This Gateway will tie in with the European model for the purposes of cross-border eGovernment. It will also eventually serve as a portal for GDPR inquiries.

Data handling / data exchange

Type of data sharing

Actual data

Data handler

Architecture

This portal provides easy access to more than 430 online information and transactional services.

Source: https://scoop4c.eu/cases/irish-government-portal-govie

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

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Architecture
This portal provides easy access to more than 430 online information and transactional services.

United Kingdom's Tell Us Once project

The Tell Us Once program (TUO) is a cross-government service that makes it possible for people to inform a government just once of a birth or death.

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Summary 

The Tell Us Once program (TUO) is an example of the implementation of the “once only” principle in the United Kingdom. Tell Us Once is the award winning cross-government service that makes it possible for people to inform the government just once of a birth or death. It took place in 44 local authorities (LA) for 24 services such as the Council Housing service or the Passport service.

Enabling assets or components

Political commitment
The Digital Government Strategy (Strategy document provided by government), https://www.gov.uk/government/publications/government-digital-strategy


In order to enforce a real eGovernance Strategy, the Government published the Government Digital Strategy in November 201227. The objectives set out in the report are the following:

• to improve the government digital leadership;

• to develop the digital services;

• to redesign transactional services to match with the DBD standard;

• to provide services for citizens not having access to digital services;

• to improve the Government communication towards the public.

Legal interoperability
The Social Security (Notification of Changes of Circumstances) Regulation 2010, http://www.legislation.gov.uk/uksi/2010/444/regulation/4/made#regulation-4-2-b
Socio-cultural influence factors
A customer survey took place in the summer of 2013 to accurately measure the customer experience of those undertaking the service:
• 98% of people felt that their overall experience of the bereavement service was good
• 98% were willing to recommend the service to others suffering a bereavement
The Tell Us Once Program costs and benefits were estimated over a 10-year timeline, for three notification channels envisaged: IT system, telephone service, face-to-face service. The analysis found that the total cost of the implementation of the three notification channels is expected to be around £ 111,03 million. Although the TUO proved to originate higher costs than benefits, it has been included among the “once only” principle “best practices” anyhow. This choice is supported by the fact that the TUO is part of a broader eGovernment strategy, aimed at making digital all communications and transactions between government and users. Therefore, the TUO impact should not be considered apart, but within the whole impact of the eGovernment strategy. From this perspective, from the interviews it emerged that the United Kingdom government considers TUO as one of the relevant tools for the full digitization of public services because it fosters a gradual shift from offline to online services usage by citizens. Moreover, the application of TUO, and the consequent gradual increase of digital services take-up, entails an enhanced services quality.

Data handling / data exchange

Type of data sharing
Actual data

Data handler

Architecture 

Three notification channels is available for citizens : IT system, telephone service, face-to-face service.
The DWP designed, set up and now administers a unique IT infrastructure where all the information is centralised. The relevant information is distributed to all the concerned services in other departments.
The General Register Office now shares its own database with the DWP. The birth and death notification service, on a voluntary base, covers all the departments that are likely to need this information. All the notification procedures are run through the IT notification system administered by the DWP.

Lessons learned 

Work and Pensions Minister Steve Webb said:
• Tell Us Once is helping people in often the most difficult times of their lives.
• The vast majority of people find the service useful and it shows how the government can work together to benefit the citizen, as well as being better value for the taxpayer.
• The vast majority of the country is now covered by Tell Us Once and I call on the final local authorities to come on board.

Source: https://scoop4c.eu/cases/united-kingdoms-tell-us-once-project

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

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CEF eDelivery: Final release of Domibus 4.1 is out now!

The European Commission is happy to announce the release of the production-ready Domibus version 4.1 AS4 sample implementation software. Domibus 4.1 was released on the 31 July 2019.

The eDelivery Building Block of the Connecting Europe Facility (CEF) promotes the use of the AS4 messaging protocol to create a secure channel for the transmission of documents and data by electronic means, over the internet or via a private network.

The CEF eDelivery solution is based on a distributed model called the “4-corner model”. In this model, the back-end systems of the users don’t exchange data directly with each other but do this through Access Points. These Access Points are conformant to the same technical specifications and therefore capable of communicating with each other. Domibus is the Open Source sample software of the AS4 Access Point, maintained by the European Commission.

The Domibus 4.1 includes a number of new features, improvements and bug fixes, including:

• EU Login Support
• DSS (CEF eSignature) library integration
• Possibility to change the log configuration at runtime
• Password Management for Plugin Users
• Lock/Unlock functionality for Plugin Users and corresponding alert generation
• Added statistics page
• Improved the performance of the File System plugin
• Support for WebLogic 12.2.x
• Harmonisation of the context path across the supported servers
• Support of Large files

Domibus 4.1 is backwards compatible with 4.0.x and the upgrade is not mandatory. 

CEF supports digital infrastructure in the form of the Building Blocks. They contribute to improvements in the daily lives of Europeans through digital inclusion, the connectivity and interoperability of European digital services, and the development of a Digital Single Market.

CEF BDTI release 1.1.0 is live

On 31 July 2019, the European Commission released the Connecting Europe Facility (CEF) Big Data Test Infrastructure (BDTI) platform release 1.1.0.

BDTI helps public administrations improve the experience of the citizen, make government more efficient and boost business and the wider economy through big data.

It does this by allowing public administrations to experiment with big data sources, methods and tools; launch pilot projects on big data and data analytics, through a selection of software tools and share data sources across policy domains and organisations.

Notable benefits of BDTI release 1.1.0 include:

• Elastic Map Reduce: This release offers different options for using an EMR environment. One sandbox environment where a combination of tools can be selected and one Hue/Hive environment with added authentication/authorisation security through Apache Ranger. 
• Elasticsearch: Multiple options for indexing data using the Logstash, ElasticSearch, Kibana stack. 
• R: An out-of-the box environment where users can use R Studio to perform analysis in R, create interactive web apps (R Shiny) and even deploy R Shiny apps. 
• Relational database: An environment where users can store and access data on a relational database. Querying and analysis is possible via an additional instance that has direct access to the database. 

Data is a strategic asset, and all governments should be able to leverage on it. In the public sector, data is used to inform and shape the views of countless policymakers, politicians, public sector officers, academics and guide millions of euros worth of investment. The European Commission, through the CEF Digital programme, therefore offers the BDTI Building Block to support you when testing Big Data. CEF BDTI services are free of charge, cross-border, open-source and tested.

Use CEF BDTI

Irish Central Application Office

The Central Application Office has been delegated by higher education institutions in Ireland the task of centrally processing applications to their first-year undergraduate courses.

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Summary 

Online application system, including submission and payment of application fees, confirmation and offers. CAO has been delegated by higher education institutions in Ireland the task of centrally processing applications to their first year undergraduate courses. The participating institutions retain the function of making decisions on admissions. This service reduces administrative burden on citizen by providing central application process instead of several direct applications to different universities and colleges.

ENABLING ASSETS OR COMPONENTS

Political commitment
Data Protection Strategy 2014 - 2016, https://www.dataprotection.ie/docimages/1 Strategy Statement 2014 - 2016.pdf

The mission of the strategy is to protect the individual’s right to data privacy by enabling people to know, and to exercise control over, how their personal information is used, in accordance with the Data Protection Acts and related legislation.

Legal interoperability
Data Protection (Amendment) Act (2003), https://www.dataprotection.ie/documents/legal/act2003.pdf

The Data Protection Act of 1988 was amended in 2003 to ensure full compliance with the EU Data Protection Directive (95/46/EC).The aim of the Directive is to establish common standards of data protection across Member States in order to protect personal privacy and to ensure the smooth operation of the internal market, while ensuring adequate levels of data protection in countries outside the European Economic Area to facilitate and encourage international trade (Department of Justice and Law Reform). The Data Protection Commissioner oversees and enforces the Act.

Organizational commitment
Data-Sharing and Governance, https://joinup.ec.europa.eu/sites/default/files/inline-files/eGovernemnt_in_Ireland_March_2017_v2_00.pdf

In October 2013, the Department of Public Expenditure and Reform brought a ‘Memorandum to Government’, setting out a series of actions to improve data sharing in the public service. Chief among these was the development of the Heads of a Data-Sharing and Governance Bill.

On 1 August 2014, the Department of Public Expenditure and Reform published a policy paper entitled, ‘Data Sharing and Governance: Policy Proposals’, which set out key elements of proposed legislation. Interested parties were invited to make submissions responding to the policy proposals. The Department received many constructive submissions, which are published below. The submissions received have contributed significantly to the development of policy on Data-Sharing, and
the Department is very grateful to the respondents for their contributions to date.
On 24 November 2014, a public information event was held to discuss the outcomes of the consultation. The event was addressed by Robert Watt, Secretary General of the Department of Public Expenditure and Reform; Helen Dixon, Data Protection Commissioner; and Daragh O’Brien of Castlebridge Associates. This event allowed for useful discussion of the main policy issues from different perspectives. 

Having considered the submissions received, the Department prepared a draft General Scheme of the Data-Sharing and Governance Bill which was submitted to the Government for approval to commence drafting of the Bill. In July 2015, the Government approved the drafting of the Data-Sharing and Governance Bill 2015, along the lines of the General Scheme, subject to such drafting or technical amendments as may be agreed between the Minister for Public Expenditure and Reform and the Attorney General.

Motivations, benefits, public value
12 Principles of Quality Customer Service, https://www.taoiseach.gov.ie/eng/Work_Of_The_Department/Quality_Customer_Service/12_Principles_of_Quality_Customer_Service.html

In their dealings with customers, Public Servants will ensure that services are provided in accordance with the 12 Principles of Quality Customer Service, including: Quality Service Standards, Equality/Diversity, Physical Access, Information, Timeliness and Courtesy, Complaints, Appeals, Consultation and Evaluation, Choice, Official Languages Equality, Better Co-ordination, and Internal
Customer.

Socio-cultural influence factors
The following are the common issues which were considered in the formulation of future plans of Application Processing Systems: 
• Concerns relating to the security of data and the confidentiality of applicant information Outsourcing of infrastructure development and certain support services 
• Use of social media to attract students (Facebook, ucas.tv/YouTube) 
• Development of student/ HEI call centers in certain countries 
• Increasing requirement for data warehousing models that provide a single data repository, and hold historic and current application details 
• Business intelligence tools available to education providers to allow them to interrogate information stored on a data model 
• Maintenance of charitable legal status in the context of changing the external environment and funding pressures 
• Requirement to expand service offering to meet the changing needs of education providers and applicants to education.

Data handling / data exchange

Type of data sharing

Actual data

Data handler

Architecture
The CAO will develop its ICT and system usability to enhance interaction both between the CAO and applicants, and the CAO and admissions officers. At the moment send and receive documents by post service between CAO and applicants is acceptable as well. CAO will communicate with applicants via post and email, and in some instances telephone and SMS text message, at various intervals throughout the application process. Furthermore, Some Higher Education Institutes will also contact applicants directly by post, email or SMS text message.

Lessons learned
The CAO represents an excellent example of shared service provision within higher education and has gained a high level of credibility nationally and internationally for its effectiveness and efficiency and for the objectivity and transparency it provides to the admissions processes. In addition to ensuring the provision of a dependable, robust and secure application processing service.
In CAO applicants will benefit greatly from having a one-stop-shop where they can choose from a multitude of courses, offered at various levels, both on a full-time and part-time basis.
The Irish application processing system is most similar to the systems in Croatia, Sweden and Australia. Croatia, South Africa and Oman have all examined the CAO system and adopted major elements of the CAO model when designing their own central application processing systems. 
Application processing systems may be separated into three main types:
1. Offers based on interim results – based on the UCAS system in place in the UK and also in Ontario, Canada.
2. Application portal only – in place in Germany, the Netherlands and British Columbia,Canada.
3. Choices ranked and applicants ranked – reflective of the CAO system, with the Irish model similar to that adopted in Croatia, Sweden, and Australia.

Source: https://scoop4c.eu/cases/irish-central-application-office

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

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Hellenic Online Tax System (TAXIS)

TAXIS is the Hellenic integrated tax information system. TAXIS offers personalised services to citizens and businesses and it is probably the information system with the largest number of users in Greece.

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TAXIS promotes the Once-Only Principle as it offers a lot of pre-filled forms. For example, it acquires citizen data from employers, banks and other administrations, such as salary details and tax paid, during tax declaration. Furthermore, it provides data to other governmental information systems through web-services that have been installed to the Interoperability Centre of the Ministry of Finance

Summary 

TAXIS is the integrated information system of the Hellenic tax system. Right from its initial installation, it has interconnected all tax departments with the central point and the databases of the information system. It is probably the information system with the largest number of users in Greece. It has been productive since about 1998 and it has been constantly updated with new functionalities and new services until today. In 2000, it has been upgraded to TAXISnet aiming to provide online electronic services to citizens and businesses.
TAXISnet offers personalised information to citizens and businesses through its portal, as well as by sending automated emails. Since 2006, M-TAXIS service has been available. The registration to the service is a simple procedure. After the registration, citizens or businesses are informed of the tax that they have to pay by SMS. Furthermore, they are informed about the deadlines of their payments.
Recently, a set of web services based on TAXIS databases have been created and installed in the Interoperability Centre of the Ministry of Finance, as for example:
- Confirmation of a person's details,
- Tax registration data,
- Certificate that a person or a company do not have any debts relevant to tax,
- Certification for any debts of a person or a company to any public-sector organisation,
- Vehicle owner details at a specific point of time.

Data handling / data exchange

Type of data sharing

Actual data

Data handler

Source: https://scoop4c.eu/cases/hellenic-online-tax-system-taxis

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

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Hellenic Citizens' Registry

The Hellenic Citizens’ Registry is the base registry of citizens’ civil and municipal status information. This information system transforms administrative procedures and will allow citizens to only provide their data once.

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Any governmental information system that needs civil and municipal status data can now acquire them in an automated way from the Citizens’ Registry.

Summary 

The Hellenic Citizens’ Registry is the base registry (authentic source) hosting citizens’ civil and municipal status information. It includes the development of a central infrastructure (hardware and software), owned by the Ministry of Interior, and thus the establishment of a base Information System (Citizens’ Registry) implementing the following functionality:
I. Through a single web-based application, authorized users of the Ministry of Interior and local government organisations, have rights to register, search, update/edit, monitor and print any kind of civil and municipal status information. In the first place, all relevant citizens’ (life) events are registered, once only, by the competent local offices across all the municipalities of the country (1034 distributed offices),
II. Certified public-sector organisations (units/bodies of interoperability) have automated access to the database of the Citizens’ Registry.
All databases, where currently civil and municipal status data are stored, have been consolidated (aggregated, migrated) into the new database of the Citizens’ Registry. Moreover, a lot of work has been done for ensuring data quality (data matching and data cleansing).

Additional remarks

Benefits:
• In the framework of the project all databases, where currently civil and municipal status data are stored, will be consolidated (aggregated, migrated) into a new database of the (National) Citizens’ Registry. 
• Increase the quality of data: a lot of work will be done for the ensuring of data quality like data matching and data cleaning
• Promotion of OOP: After the implementation of the project, any Governmental Information System that needs civil and municipal status data will have the ability to acquire them in an automated way from the (National) Citizens’ Registry
• Citizens do not need to submit repeatedly personal basic data to the different authorities

ENABLING ASSETS OR COMPONENTS

Legal interoperability

eGov Law (FEK 3979A/16 JUNE 2011) (The President of Hellenic Republic and other ministries), http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wFYAFdDx4L2G3dtvSoClrL8aRmGcrk2DyZ5MXD0LzQTLWPU9yLzB8V68knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K--td6SIuWul0aw7wuQu_zIv4zGsWeDDAhtceLHtRKuKtY2AHivR

In the first paragraph of the nineteenth article of the aforementioned law it is
described the sharing of ICT infrastructure and data, excluding personal data.
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Law 344/1976 (About civil records), http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wEE8HdDZpIXTHdtvSoClrL86BYA0d1yFht5MXD0LzQTLWPU9yLzB8V68knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K--td6SIuQyLFOa5ZjWjf_VkyYhK4df9cch7GjEGBFTjCAr814Hs

Legal/regulatory framework of the operation of Registry offices of the municipalities.
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Law 4144/2013, http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wEaosRGzKxO6XdtvSoClrL8Q92htLCbm4vtIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijLHQ4sMNb9S5-KgVspvCBT09JcBJUrwzbMZY-jJB_Wao

Legal/regulatory framework of the operation of Registry offices of the municipalities.
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Law 3274/2004, http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wGQ_kZuUB4NxXdtvSoClrL8vnZOzRHI6VJ5MXD0LzQTLWPU9yLzB8V68knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K--td6SIuZ-1cpOTdZmlvgRn-QK1oWwwzPqI2pXjfjZMG6vY6bXZ


Legal/regulatory framework of the operation of population register offices of the municipalities.
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Law 3463/2006, http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wFGQ40gSLPFOXdtvSoClrL8jiNRVGgNfKB5MXD0LzQTLWPU9yLzB8V68knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K--td6SIuVHS7RkLmkOPHW20UoL_dolR4J1CBn6vRurYLmlFUFZB

Legal/regulatory framework of the operation of population register offices of the municipalities.
------------
Law 2119/1993, http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wGldAs1HD7Xe3dtvSoClrL8g-i4vJQsN8HtIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijAXw6_x7Fw9gsOo00_xtTp54M_NU5jlgCSRAqw6x1xLD

Legal/regulatory framework of the operation of male population offices of the
municipalities.
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Presidential Decree 26/2012, http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wEbA_BZxkczbHdtvSoClrL8KoqaERu8wDDtIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijLJ-Z1LfWwIfmrp6wL4fCDFLsfxB5Yc731M_KmiHqgmV

It is the codification in a single text of the legislation for the election of the
members of the parliament.

Data handling / data exchange

Type of data sharing

Actual data

Data handler

Architecture
The following schematic figures have been uploaded:
Figure 1: Logical view of architecture
The logical view is represented as a web n-tier platform including the following tiers (layers):
- Orizontal layers (tiers): a) client tier (presentation, user interaction), b) application tier, c) data tier
- Vertical layers: a) Enterprise Security, b) Enterprise Management, c) Enterprise Development
- Shared Infrastructure: hardware

Figure 2: System Architecture
The various subsystems are shown in a structured block diagram.

Logical view of architecture.png (1337×734) (scoop4c.eu)

System architecture_0.png (1053×772) (scoop4c.eu)

Lessons learned
Enablers
• Organizational/Semantic Level: The on time completion of a complementary project concerning the implementation of a BPR (Business Process Reengineering) plan, including the reengineering of the corresponding procedures as well as the merging (consolidation) of the competent offices of the municipalities (registry offices, municipal register offices and male population registry offices).
• Legal/Regulatory Level: Following the aforementioned BPR plan, the on time revision of the current legal/regulatory framework of the operation of registry offices, the municipal registry offices and male population registry offices of the municipalities.
• Project management: The on time completion of the implementation of subprojects related to the digitization of existing civil records in the registry offices and the subproject regarding the provision of education and support services (on-site and by telephone) to the registry offices and the municipal register offices.

Source: https://scoop4c.eu/cases/hellenic-citizens-registry

Disclaimer: Please note that this article is a result of the SCOOP4C Pilot Project, not an application of a CEF Building Block.

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