Every citizen, especially the most disadvantaged, should be able to count on quality social services such as
Quality social services are a smart and sustainable investment. As stated in the Social Investment Package (SIP) they
The Social Investment Package also stresses the role of high-quality, integrated and personalised services in
Integrated social services delivery (i.e. one-stop shops) can improve both efficiency and effectiveness. This approach could have a positive impact on cutting costs, avoiding duplication and loopholes, making it easier to pool information and knowledge, and facilitating the identification of needs and adapted responses
The Commission's overview of integrated services in the EU identifies best practices. These include good planning beforehand, monitoring the integration process and keeping reforms manageable.
The EU encourages cooperation between the EU countries to improve the quality of social services.
The voluntary European Quality Framework for Social Services provides guidance on how to define, provide, assess and improve social services. It is supported by the Commission.
EU rules on social services will be clarified, to make sure public authorities provide a high level of service.