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PES Knowledge Centre

This page presents a wide range of information on the organisation and services of public employment services in Europe. Analytical papers, practitioners’ toolkits, good practice examples, conference outcomes and other reports offer tools for PES practitioners willing to learn from the experiences from other countries, for researchers, stakeholders and for citizens.

The documents presented on this page result from the joint work of European PES and the European Commission under the PES Network, the PES to PES Dialogue Programme, or under other programmes such as EEPO (European Employment Observatory) and PARES (Partnership between Employment Services).

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Lang Type Title Year Country
EN Click to view record PES Practice: Jobindsats.dk 2017 Denmark
EN Click to view record PES Practice: X-Road platform 2017 Estonia
EN Click to view record PES Practice: Mentoring: An innovative approach for jobseekers 2017 Lithuania
EN Click to view record PES Practice: Jobcentre Plus 2017 UK
EN Click to view record PES Practice: National Employer & Partnership Team (NEPT) 2017 UK
EN Click to view record Toolkit: Long Term Unemployment 2016 Belgium
EN Click to view record Toolkit: Sustainable Integration into the labour market 2016 Belgium
EN Click to view record Study: Bottleneck occupations 2016 2016 NONE
EN Click to view record Study: EU Labour Market Dynamics and PES Activity 2016 Belgium
EN Click to view record Summary Report: Change Management and continuous improvement 2016 Belgium
EN Click to view record Toolkit on Sustainable Activation of NEETs (2016) 2016 Belgium
EN Click to view record Toolkit: Being smart with data, using innovative solutions 2016 Belgium
EN Click to view record PES Network - Labour Market Integration of Refugees Key Considerations 2016 NONE
EN Click to view record Summary Report: Making the PES Business Case 2016 Belgium
EN Click to view record Summary Report: The VDAB Innovation Lab 2016 Belgium
EN Click to view record PES Network Long-term Unemployed Working Group study 2016 NONE
EN Click to view record Summary Report: Follow-up visit to NAV on 'Sustainable Integration' Practices 2016 Belgium
EN Click to view record Analytical Paper: Sustainable Integration into the labour market 2016 Belgium
EN Click to view record PES Practice: Measuring sustainable employment of PES customers 2016 Germany
EN Click to view record PES Practice: Claimant Service and Experience Survey 2016 UK
EN Click to view record Assessment Report: PES Capacity 2016 Belgium
EN Click to view record Report: PES Implementation of the Youth Guarantee 2016 Belgium
EN Click to view record Analytical Paper: Combining active and passive labour market measures 2016 Belgium
EN Click to view record Analytical Paper: Application of Process Efficiency Techniques in PES (2016) 2016 Belgium
EN Click to view record Analytical Paper: Disability and Labour Market Integration 2016 Belgium
EN Click to view record Analytical Paper: Establishing and Operating Performance Management in PES (2016) 2016 Belgium
EN Click to view record Analytical Paper: How To Act? Implementation and Evolution of the PES Conductor Role: The Belgian PES in Flanders as a case study (2016) 2016 Belgium
EN Click to view record Analytical Paper: Modernising PES through supportive data and IT strategies 2016 Belgium
EN Click to view record Summary Report : Implementation of the Youth Guarantee – Challenges and Success Factors (2016) 2016 Belgium
EN Click to view record Summary Report: Change Management in PES (2016) 2016 Belgium
EN Click to view record Summary Report: Integration of the long-term unemployed 2016 Belgium
EN Click to view record Summary Report: Working Together for a Stronger European Labour Market (2016) 2016 Belgium
EN Click to view record Summary Report: Follow-Up Visit to the German PES: Performance Management in PES (2016) 2016 Germany
EN Click to view record PES Practice: Implementing non-monetary incentives by awards 2016 Austria
EN Click to view record PES Practice: The Client Monitoring System (CMS) 2016 Austria
EN Click to view record PES Practice: Using the EFQM-model for quality management 2016 Austria
EN Click to view record PES Practice: Competence based matching 2016 Belgium
EN Click to view record PES Practice: Lab New Services 2016 Belgium
EN Click to view record PES Practice: Advisory Boards (ABs) 2016 Czech Republic
EN Click to view record PES Practice: 100% Web 2016 France
EN Click to view record PES Practice: Mail.net 2016 France
EN Click to view record PES Practice: Profiling of jobseekers using statistical methods 2016 Ireland
EN Click to view record PES Practice: Combined Econometric and Self-Assessment Motivational Profiling of jobseekers 2016 Latvia
EN Click to view record PES Practice: Integrated Self-Service ICT System 2016 Lithuania
EN Click to view record PES Practice: Lifelong integrated PES ICT Systems 2016 Slovakia
EN Click to view record PES Practice: Employers 2020 Strategy 2016 Slovenia
EN Click to view record Toolkit on Performance Management (2016) 2016 Belgium
EN Click to view record Study: Cost–benefit analysis of remedial interventions for the long-term unemployed 2016 Belgium
EN Click to view record Analytical paper: Measuring customer satisfaction with PES 2016 Belgium
EN Click to view record Practitioner’s Toolkit: Developing customer satisfaction measurement systems 2016 Belgium
EN Click to view record PES Practice: A databank for PES employees to share innovative ideas 2016 Austria
EN Click to view record PES Practice: Internal and external performance assessment 2016 Austria
EN Click to view record PES Practice: Local PES office clusters 2016 Germany
EN Click to view record PES Practice: Project database 2016 Austria
EN Click to view record PES Practice: Quality assessment of Individual Action Plans (IAP) 2016 Estonia
EN Click to view record PES Practice: InnovAction: a collaborative platform to put ideas into practice 2016 France
EN Click to view record PES Practice: Employee Engagement Index 2016 Germany
EN Click to view record PES Practice: Improving PES by measuring customer satisfaction and implementing manager bonuses 2016 Netherlands
EN Click to view record PES Practice: PES working with schools in Austria – with a focus on the practice in Vienna 2016 Austria
EN Click to view record PES Practice: Online guidance for highly qualified young jobseekers 2016 Belgium
EN Click to view record PES Practice: One-stop-shop agencies provide preventive guidance and employment services 2016 Germany
EN Click to view record PES Practice: Employment Stimulus 2016 Portugal
EN Click to view record PES Practice: AMS Balanced Scorecard (BSC) 2016 Austria
EN Click to view record PES Practice: Lifelong Career Guidance Centres (LLCG Centres) 2016 Croatia
EN Click to view record PES Practice: Integrating customer satisfaction measurement as a key indicator of performance management 2016 France
EN Click to view record PES Practice: Jobs for the future 2016 France
EN Click to view record PES Practice: Ballymun Youth Guarantee Pilot Project 2016 Ireland
EN Click to view record PES Practice: Certified youth workers to work with youth at risk 2016 Lithuania
EN Click to view record PES Practice: PES Tutors in upper secondary schools Pilot Project 2016 Norway
EN Click to view record PES Practice: Youth to Youth Integration (Unga In) 2016 Sweden
EN Click to view record Annual Report of the European Network of Public Employment Services - June 2014-June 2015 2015 NONE
EN Click to view record PES Network contribution to the consultation on Long-term Unemployment 2015 NONE
EN Click to view record Study: Bottleneck vacancies 2015 2015 NONE
EN Click to view record Report on PES Implementation of the Youth Guarantee 2015 NONE
EN Click to view record PES Practice: National Programme ‘Support for Retirement’ 2015 Bulgaria
EN Click to view record PES practices for the outreach and activation of NEETs 2015 NONE
EN Click to view record Analytical paper: Trends and developments in PES partnership-working 2015 MULTIPLE
EN Click to view record Assessment Report on PES capacity 2015 MULTIPLE
EN Click to view record PES Practice: Service Vouchers 2015 Belgium
EN Click to view record PES Practice: FiT - Women in crafts and technology 2015 Austria
EN Click to view record PES Practice: Flexibility coaching for companies 2015 Austria
EN Click to view record PES Practice: Socio-economic enterprises (SÖBs) 2015 Austria
EN Click to view record PES Practice: Activation and job search support 2015 Belgium
EN Click to view record PES Practice: Training and Integration Contract (PFI) 2015 Belgium
EN Click to view record PES Practice: I can 2015 Bulgaria
EN Click to view record PES Practice: Financial sanctions imposed on unemployment insurance benefit recipients 2015 Denmark
EN Click to view record PES Practice: Getting long-term unemployed back to work 2015 Denmark
EN Click to view record PES Practice: Social mentoring 2015 Denmark
EN Click to view record PES Practice: Coaching for working life 2015 Estonia
EN Click to view record PES Practice: Wage subsidy 2015 Estonia
EN Click to view record PES Practice: Work practice 2015 Estonia
EN Click to view record PES Practice: Start-up grant 2015 Finland
EN Click to view record PES Practice: Getting your career back on track 2015 France
EN Click to view record PES Practice: Handipass 2015 France
EN Click to view record PES Practice: Job simulation recruitment (RMS) method carried out by assessment centres 2015 France
EN Click to view record PES Practice: Career entry supervision 2015 Germany
EN Click to view record PES Practice: Community service jobs providing additional costs (§ 16d SGB II) 2015 Germany
EN Click to view record PES Practice: Employers’ Alliances 2015 Germany
EN Click to view record PES Practice: Integration subsidy 2015 Germany
EN Click to view record PES Practice: Pre-apprenticeship training 2015 Germany
EN Click to view record PES Practice: Acquisition of work experience for new entrants to the labour market 2015 Greece
EN Click to view record PES Practice: New jobs for the unemployed (OAED) programme 2015 Greece
EN Click to view record PES Practice: Promotion of self-employed for new entrepreneurs and creation on new enterprises 2015 Greece
EN Click to view record PES Practice: Two-year employment promotion programme with social security contributions subsidisation 2015 Greece
EN Click to view record PES Practice: Creation of new jobs by wage support (temporary contracts) 2015 Hungary
EN Click to view record PES Practice: Life changing – Life shaping programme 2015 Hungary
EN Click to view record PES Practice: Microcredit Programme – ’Kiútprogram’ (‘A way out of poverty’) 2015 Hungary
EN Click to view record PES Practice: Education is a winning way 2015 Iceland
EN Click to view record PES Practice: Youth to Action 2015 Iceland
EN Click to view record PES Practice: Business start-up grant 2015 Italy
EN Click to view record PES Practice: Endowment for Relocation and Requalification 2015 Italy
EN Click to view record PES Practice: Individual Learning Account 2015 Italy
EN Click to view record PES Practice: Welfarma 2015 Italy
EN Click to view record PES Practice: Work experience 2015 Italy
EN Click to view record PES Practice: Career consultations 2015 Latvia
EN Click to view record PES Practice: Management by objectives 2015 Latvia
EN Click to view record PES Practice: Work Support Contract (CAE scheme) 2015 Luxembourg
EN Click to view record PES Practice: Exercise as a warm–up for reintegration 2015 Netherlands
EN Click to view record PES Practice: Reintegration Scheme for Partially Disabled Workers (WGA) 2015 Netherlands
EN Click to view record PES Practice: Self-employment 2015 Netherlands
EN Click to view record PES Practice: Step2work 2015 Netherlands
EN Click to view record PES Practice: The Participation Ladder 2015 Netherlands
EN Click to view record PES Practice: Individual Employment Paths 2015 Poland
EN Click to view record PES Practice: Kaleidoscope of work 2015 Poland
EN Click to view record PES Practice: System 7/24 - The Employment Services Centre for Information and Consultation ‘Zielona Linia’ (Green Line) 2015 Poland
EN Click to view record PES Practice: CallCemm – E-centre for labour market services 2015 Romania
EN Click to view record PES Practice: Sheltered employment in the ’Util Deco‘ authorised protected units 2015 Romania
EN Click to view record PES Practice: Subsidised work experiences for young graduates 2015 Slovakia
EN Click to view record PES Practice: On-the-job training for students - Graduate Activate and employ yourself! 2015 Slovenia
EN Click to view record PES Practice: Integrating young people in foster care into the labour market 2015 Spain
EN Click to view record PES Practice: Job matching 2015 Spain
EN Click to view record PES Practice: Labour market re-insertion of ex-offenders 2015 Spain
EN Click to view record PES Practice: Skills-for-work schools and Job-learning centres 2015 Spain
EN Click to view record PES Practice: Special Employment Centres (SEC) 2015 Spain
EN Click to view record PES Practice: Training support and guidance actions 2015 Spain
EN Click to view record PES Practice: Introduction to working life 2015 Sweden
EN Click to view record PES Practice: Youth Job Programme 2015 Sweden
EN Click to view record PES Practice: Family employment initiative 2015 UK
EN Click to view record PES Practice: Fit for work Service pilots (FFWS) 2015 UK
EN Click to view record PES Practice: Job outcome target 2015 UK
EN Click to view record Peer review: Toolkit: PES approaches for sustainable integration of long-term unemployed 2014 Bulgaria
EN Click to view record PES Network Catalogue of Measures for implementation of the Youth Guarantee 2014 NONE
EN Click to view record PES Network Self-assessment Report on PES capacities to implement the Youth Guarantee 2014 NONE
EN Click to view record The role of PES within the delivery of the Youth Guarantee 2014 NONE
EN Click to view record Analytical paper: Skills-based profiling and matching in PES 2014 MULTIPLE
EN Click to view record Analytical paper: Central Steering and Local Autonomy in Public Employment Services 2014 MULTIPLE
EN Click to view record Analytical paper: European reference competence profile for PES and EURES counsellors 2014 MULTIPLE
EN Click to view record Dialogue conference: Toolkit: Targeted Services for Employers 2014 Belgium
EN Click to view record PES to PES Dialogue Report 2014: Results from the fourth year of the PES to PES Dialogue programme 2014 Belgium
EN Click to view record Peer review - Toolkit: Blended service delivery for jobseekers 2014 Netherlands
EN Click to view record Follow-up study visit report: Co-Browsing and Recruitment Meetings Online 2014 Sweden
EN Click to view record Analytical paper: Public Employment Services and Green Jobs 2013 MULTIPLE
EN Click to view record Contribution of the Heads of PES network (HoPES) to the Berlin Youth Summit 2013 MULTIPLE
EN Click to view record HoPES Note on Criteria for sustainable wage subsidies 2013 MULTIPLE
EN Click to view record PES network: Addressing the efficiency challenge 2013 MULTIPLE
EN Click to view record Public Employment Services’ Contribution to EU 2020 2013 MULTIPLE
EN Click to view record Analytical paper : Making the business case for Public Employment Services 2013 MULTIPLE
EN Click to view record Analytical paper: Successful partnerships in delivering public employment services 2013 MULTIPLE
EN Click to view record Analytical paper: PES Approaches for Sustainable Activation of Low Skilled Adults and Youths Work-first or Train-first 2013 MULTIPLE
EN Click to view record Analytical paper: PES approaches for sustainable activation of people with disabilities 2013 MULTIPLE
EN Click to view record Follow-up study visit report: Performance management in Public Employment Services clustering and individual performance management 2013 Austria
EN Click to view record Dialogue conference: Toolkit: Quality Management:The Professionalism of Employment Counsellors 2013 Belgium
EN Click to view record PES to PES Dialogue Report 2013: Results from the third year of the PES to PES Dialogue programme 2013 Belgium
EN Click to view record Peer review - Toolkit: Performance Management in Public Employment Services 2013 Denmark
EN Click to view record Peer review - Toolkit: PES and older workers 2013 Germany
EN Click to view record Peer review - Toolkit: PES approaches to low-skilled adults and young people: Work-first or train-first 2013 Lithuania
EN Click to view record Follow-up study visit report: PES approaches to low-skilled adults and young people 2013 Norway
EN Click to view record Analytical paper: Job profiles and training for employment counselors 2012 MULTIPLE
EN Click to view record Analytical paper : Performance management in Public Employment Services 2012 MULTIPLE
EN Click to view record Analytical paper: How to best structure services for employers 2012 MULTIPLE
EN Click to view record Analytical paper: Organisational development, improvement and innovation management in Public Employment Services 2012 MULTIPLE
EN Click to view record Analytical paper: Subcontracting in Public Employment Services the design and delivery of ‘outcome based’ and ‘black box’ contracts 2012 MULTIPLE
EN Click to view record Follow up study visit report: PES and older workers - Qualification counselling and training subsidies 2012 Germany
EN Click to view record Dialogue conference: Toolkit: Activation and integration: working with individual action plans 2012 Belgium
EN Click to view record PES to PES Dialogue Report 2012: Results from the second year of the PES to PES Dialogue programme 2012 Belgium
EN Click to view record Follow-up study visit report: Agreements with large companies, practices and offers for these companies 2012 France
EN Click to view record Peer review - Thematic paper: Effective services for employers: Forging partnerships for the future 2012 France
EN Click to view record PES Network: Meeting the Challenge of Europe’s Aging Workforce - The Public Employment Service Response 2011 MULTIPLE
EN Click to view record PES network: The Case for Skills 2011 MULTIPLE
EN Click to view record Analytical paper: Decentralisation of Public Employment Services 2011 MULTIPLE
EN Click to view record Analytical paper: European Public Employment Services And lifelong guidance 2011 MULTIPLE
EN Click to view record Analytical paper: Multi-channel management recent developments in PES and E-Government 2011 MULTIPLE
EN Click to view record Analytical paper: Sub-contracting in Public Employment Services 2011 MULTIPLE
EN Click to view record Analytical paper: The role of Public Employment Services in extending working lives 2011 MULTIPLE
EN Click to view record Analytical paper: The role of Public Employment Services in youth integration 2011 MULTIPLE
EN Click to view record Peer review - Thematic paper: Youth guarantees: PES approaches and measures for low skilled young people 2011 Austria
EN Click to view record Dialogue conference: Thematic paper: Profiling systems for effective labour market integration 2011 Belgium
EN Click to view record PES to PES Dialogue Report 2011: Good practice and lessons learnt from one year PES to PES Dialogue 2011 Belgium
EN Click to view record Peer review - Thematic paper: Integrated multi-channeling in PES services finding the right mix 2011 Belgium
EN Click to view record Follow-up study visit report: PES and E-services 2011 Netherlands
EN Click to view record Follow-up study visit report: PES approaches and measures for low-skilled young people 2011 Netherlands