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PES Knowledge Centre

This page presents a wide range of information on the organisation and services of public employment services in Europe. Analytical papers, practitioners’ toolkits, conference outcomes and other reports offer tools for PES practitioners willing to learn from the experiences from other countries, for researchers, stakeholders and for citizens. Examples of PES Practices can be found on the PES Practices page.

The documents presented on this page result from the joint work of European PES and the European Commission under the PES Network, the PES to PES Dialogue Programme, or under other programmes such as EEPO (European Employment Observatory) and PARES (Partnership between Employment Services).

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Lang Type Title Year Country
EN Click to view record Practitioner’s Toolkit for PES Building Career Guidance and Lifelong Learning 2017 Belgium
EN Click to view record PES Network Seminar Summary Report - Career Guidance and Lifelong Learning 2017 EU
EN Click to view record Study: Atypical Employment and the Role of European PES 2017 EU
EN Click to view record Study: PES support to start-ups 2017 EU
EN Click to view record Thematic Paper: Public Employment Services (PES) initiatives around skills, competencies and qualifications of refugees and asylum seekers 2017 EU
EN Click to view record Analytical Paper: Application of Process Efficiency Techniques in PES (2016) 2016 EU
EN Click to view record Analytical Paper: Combining active and passive labour market measures 2016 EU
EN Click to view record Analytical Paper: Disability and Labour Market Integration 2016 EU
EN Click to view record Analytical Paper: Establishing and Operating Performance Management in PES (2016) 2016 EU
EN Click to view record Analytical Paper: Modernising PES through supportive data and IT strategies 2016 EU
EN Click to view record Analytical Paper: Sustainable Integration into the labour market 2016 EU
EN Click to view record Analytical paper: Measuring customer satisfaction with PES 2016 EU
EN Click to view record Assessment Report: PES Capacity 2016 EU
EN Click to view record PES Network - Labour Market Integration of Refugees Key Considerations 2016 EU
EN Click to view record PES Network Long-term Unemployed Working Group study 2016 EU
EN Click to view record Practitioner’s Toolkit: Developing customer satisfaction measurement systems 2016 EU
EN Click to view record Report: PES Implementation of the Youth Guarantee 2016 EU
EN Click to view record Study: Bottleneck occupations 2016 2016 EU
EN Click to view record Study: Cost–benefit analysis of remedial interventions for the long-term unemployed 2016 EU
EN Click to view record Study: EU Labour Market Dynamics and PES Activity 2016 EU
EN Click to view record Summary Report : Implementation of the Youth Guarantee – Challenges and Success Factors (2016) 2016 EU
EN Click to view record Summary Report: Change Management and continuous improvement 2016 EU
EN Click to view record Summary Report: Change Management in PES (2016) 2016 EU
EN Click to view record Summary Report: Follow-up visit to NAV on 'Sustainable Integration' Practices 2016 EU
EN Click to view record Summary Report: Integration of the long-term unemployed 2016 EU
EN Click to view record Summary Report: Making the PES Business Case 2016 EU
EN Click to view record Summary Report: Working Together for a Stronger European Labour Market (2016) 2016 EU
EN Click to view record Toolkit on Performance Management (2016) 2016 EU
EN Click to view record Toolkit on Sustainable Activation of NEETs (2016) 2016 EU
EN Click to view record Toolkit to assist the implementation of the LTU recommendation 2016 EU
EN Click to view record Toolkit: Being smart with data, using innovative solutions 2016 EU
EN Click to view record Toolkit: Sustainable Integration into the labour market 2016 EU
EN Click to view record Summary Report: The VDAB Innovation Lab 2016 Belgium
EN Click to view record Analytical Paper: How To Act? Implementation and Evolution of the PES Conductor Role: The Belgian PES in Flanders as a case study (2016) 2016 Belgium
EN Click to view record Summary Report: Follow-Up Visit to the German PES: Performance Management in PES (2016) 2016 Germany
EN Click to view record Analytical paper: Trends and developments in PES partnership-working 2015 EU
EN Click to view record Assessment Report on PES capacity 2015 EU
EN Click to view record Annual Report of the European Network of Public Employment Services - June 2014-June 2015 2015 EU
EN Click to view record PES Network Working Group recommendations on the integration of the long-term unemployed into the labour market, December 2015 2015 EU
EN Click to view record PES Network contribution to the consultation on Long-term Unemployment 2015 EU
EN Click to view record PES practices for the outreach and activation of NEETs 2015 EU
EN Click to view record Report on PES Implementation of the Youth Guarantee 2015 EU
EN Click to view record Study: Bottleneck vacancies 2015 2015 EU
EN Click to view record Analytical paper: Central Steering and Local Autonomy in Public Employment Services 2014 EU
EN Click to view record Analytical paper: European reference competence profile for PES and EURES counsellors 2014 EU
EN Click to view record Analytical paper: Skills-based profiling and matching in PES 2014 EU
EN Click to view record Dialogue conference: Toolkit: Targeted Services for Employers 2014 EU
EN Click to view record PES Network Catalogue of Measures for implementation of the Youth Guarantee 2014 EU
EN Click to view record PES Network Self-assessment Report on PES capacities to implement the Youth Guarantee 2014 EU
EN Click to view record PES to PES Dialogue Report 2014: Results from the fourth year of the PES to PES Dialogue programme 2014 EU
EN Click to view record Study: PES Business Models (2014) 2014 EU
EN Click to view record Study: PES Business Models - Country fiches (2014) 2014 EU
EN Click to view record The role of PES within the delivery of the Youth Guarantee 2014 EU
EN Click to view record Peer review: Toolkit: PES approaches for sustainable integration of long-term unemployed 2014 Bulgaria
EN Click to view record Peer review - Toolkit: Blended service delivery for jobseekers 2014 Netherlands
EN Click to view record Follow-up study visit report: Co-Browsing and Recruitment Meetings Online 2014 Sweden
EN Click to view record Analytical paper : Making the business case for Public Employment Services 2013 EU
EN Click to view record Analytical paper: Successful partnerships in delivering public employment services 2013 EU
EN Click to view record Analytical paper: PES Approaches for Sustainable Activation of Low Skilled Adults and Youths Work-first or Train-first 2013 EU
EN Click to view record Analytical paper: PES approaches for sustainable activation of people with disabilities 2013 EU
EN Click to view record Analytical paper: Public Employment Services and Green Jobs 2013 EU
EN Click to view record Contribution of the Heads of PES network (HoPES) to the Berlin Youth Summit 2013 EU
EN Click to view record HoPES Note on Criteria for sustainable wage subsidies 2013 EU
EN Click to view record PES network: Addressing the efficiency challenge 2013 EU
EN Click to view record Public Employment Services’ Contribution to EU 2020 2013 EU
EN Click to view record HoPES Assessment Report on PES capacities to implement the Youth Guarantee 2013 EU
EN Click to view record Dialogue conference: Toolkit: Quality Management:The Professionalism of Employment Counsellors 2013 EU
EN Click to view record HoPES Catalogue of Measures for implementation of the Youth Guarantee 2013 EU
EN Click to view record PES to PES Dialogue Report 2013: Results from the third year of the PES to PES Dialogue programme 2013 EU
EN Click to view record Follow-up study visit report: Performance management in Public Employment Services clustering and individual performance management 2013 Austria
EN Click to view record Peer review - Toolkit: Performance Management in Public Employment Services 2013 Denmark
EN Click to view record Peer review - Toolkit: PES and older workers 2013 Germany
EN Click to view record Peer review - Toolkit: PES approaches to low-skilled adults and young people: Work-first or train-first 2013 Lithuania
EN Click to view record Follow-up study visit report: PES approaches to low-skilled adults and young people 2013 Norway
EN Click to view record Analytical paper : Performance management in Public Employment Services 2012 EU
EN Click to view record Analytical paper: How to best structure services for employers 2012 EU
EN Click to view record Analytical paper: Job profiles and training for employment counselors 2012 EU
EN Click to view record Analytical paper: Organisational development, improvement and innovation management in Public Employment Services 2012 EU
EN Click to view record Analytical paper: Subcontracting in Public Employment Services the design and delivery of ‘outcome based’ and ‘black box’ contracts 2012 EU
EN Click to view record Dialogue conference: Toolkit: Activation and integration: working with individual action plans 2012 EU
EN Click to view record PES performance measurement systems and recommendations on geographical labour mobility indicators 2012 EU
EN Click to view record PES to PES Dialogue Report 2012: Results from the second year of the PES to PES Dialogue programme 2012 EU
EN Click to view record Study: PES Business Models (2011) 2012 EU
EN Click to view record Study: PES Business Models - Country fiches (2011) 2012 EU
EN Click to view record Follow up study visit report: PES and older workers - Qualification counselling and training subsidies 2012 Germany
EN Click to view record Follow-up study visit report: Agreements with large companies, practices and offers for these companies 2012 France
EN Click to view record Peer review - Thematic paper: Effective services for employers: Forging partnerships for the future 2012 France
EN Click to view record Analytical paper: Decentralisation of Public Employment Services 2011 EU
EN Click to view record Analytical paper: European Public Employment Services And lifelong guidance 2011 EU
EN Click to view record Analytical paper: Multi-channel management recent developments in PES and E-Government 2011 EU
EN Click to view record Analytical paper: Sub-contracting in Public Employment Services 2011 EU
EN Click to view record Analytical paper: The role of Public Employment Services in extending working lives 2011 EU
EN Click to view record Analytical paper: The role of Public Employment Services in youth integration 2011 EU
EN Click to view record PES Network: Meeting the Challenge of Europe’s Aging Workforce - The Public Employment Service Response 2011 EU
EN Click to view record PES network: The Case for Skills 2011 EU
EN Click to view record Dialogue conference: Thematic paper: Profiling systems for effective labour market integration 2011 EU
EN Click to view record PES and EU2020: making the employment guidelines work 2011 EU
EN Click to view record PES to PES Dialogue Report 2011: Good practice and lessons learnt from one year PES to PES Dialogue 2011 EU
EN Click to view record Peer review - Thematic paper: Integrated multi-channeling in PES services finding the right mix 2011 EU
EN Click to view record Peer review - Thematic paper: Youth guarantees: PES approaches and measures for low skilled young people 2011 Austria
EN Click to view record Follow-up study visit report: PES and E-services 2011 Netherlands
EN Click to view record Follow-up study visit report: PES approaches and measures for low-skilled young people 2011 Netherlands
EN Click to view record Anticipating skill needs of the labour force and equipping people for new jobs 2010 EU
EN Click to view record Opinion: How can Public Employment Services (PES) best deliver on the new skills for new jobs policy objective? 2009 EU
EN Click to view record Study on the role of the Public Employment Services (PES) related to Flexicurity in the European labour markets 2009 EU
EN Click to view record Opinion: The contribution of Public Employment Servcies (PES) to flexicurity 2008 EU