Consumer policy
Commission publishes the 2017 Consumer Conditions Scoreboard
Today the European Commission is publishing the 2017 Consumers Conditions Scoreboard.
Exploratory Study of consumer issues in peer-to-peer platform markets
This study investigates five peer-to-peer (P2P) platform markets and identifies the main issues for peer consumers and peer providers from the perspective of consumer policy. Online P2P transactions via platforms present both benefits and challenges for consumers. Policy makers need better understanding of how consumer interests play out on platforms so they can promote a responsible development of these markets.
The European Commission publishes study on measuring consumer detriment in the European Union
Protecting consumers against significant personal detriment is a matter of fairness and helps improve overall market functioning. This study set out to improve the quality and consistency of assessing personal consumer detriment by developing a simple, cost-effective state-of-the-art methodology to identify, measure and quantify incidence and magnitude of detriment.
Commission and consumer protection authorities act on misleading travel comparison websites
It is becoming increasingly common to book hotels and flights online. At the same time, problems with online travel services have become one of the most common types of consumer complaints, according to the European Consumer Centres.
Keeping EU consumers safe – online marketplaces join efforts to remove dangerous products from EU market
Today, the European Commission is presenting its latest report on the Rapid Alert System for dangerous products.