This paper presents the case of Uganda, where the government developed a Digital Uganda Vision for universal inclusion, sustainable development, economic progress and poverty eradication through digital innovation by 2040. But insufficient access to electricity and the internet (only half of Ugandan households are served by the electricity grid, and only 9% of people living in rural areas have access to the internet), as well as a lack of digital knowledge and skills amongst citizens, results in under usage of digital services.