Assess the interoperability of your public service in just 30 minutes!

The Interoperability Maturity Model (IMM) is a user-friendly online tool that assesses the interoperability maturity of public services.

Why use IMM? 
Nowadays, public administrations can no longer exist in isolation. They must interact with many other administrative bodies, often across borders, and share and utilize services, data, and business processes with them. In other words, they must be interoperable.

The IMM can help public service owners (for example those in charge of services like online tax filing, online business registration and online change of address) evaluate and improve their interoperability. 

The IMM tool, created with the support of the European Commission's ISA² programme, consists of:

• A compact self-assessment: a 30 minute questionnaire that helps public service owners to consider all the interoperability aspects of their public service.
• Upon completion, a detailed results report offers tailored analysis, recommendations and concrete guidance for improvement.

Interoperability is of strategic importance to enable trusted information exchange, achieve seamless service delivery across sectors and borders, and optimise the customer experience. By achieving those, public administrations can save time and costs. 

When and where to complete an IMM assessment?
The IMM questionnaire is available online until 7 July 2017 here. The offline version of the tool is accessible permanently.

IMM context
This initiative is part of the Interoperability Maturity Model action of the ISA² programme. ISA² is a EUR 131 million programme supporting the modernisation of public administrations in Europe through the development of interoperability solutions. More than 20 solutions are already available, with more to come soon. 

For further information on the IMM, check out the IMM solution page.

In case of questions please contact us.