About the serviceThe DIGITAL eInvoicing Community management service aims to facilitate the adoption of the Directive 2014/55/EU on electronic invoicing by enabling interactions between the different types of users (e.g. public entities, suppliers, service and solution providers). The key objectives of this service are to: - Raise awareness of DIGITAL eInvoicing Building Block via dedicated events, implementation workshops, online communications, eInvoicing action plans, incl. benefits analysis and country factsheets.
- Enable stakeholders to stay informed share their feedback about relevant eInvoicing topics via a dedicated eInvoicing User Community.
- Enable stakeholders to contribute to relevant DIGITAL eInvoicing topics and actions launched by the eInvoicing team via a dedicated the eInvoicing User Community.
ScopeThe scope of the DIGITAL eInvoicing Community management service includes monitoring the eInvoicing pages/spaces and eInvoicing content and supporting the users. The table below covers the steps of this user journey. Step | Definition | Services |
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Discover | Present the information to users and raise awareness about eInvoicing. | | Contribute | Users share experiences related to the implementation of the eInvoicing Directive and work undertaken by the DIGITAL eInvoicing team. | - Participate in eInvoicing webinars, expert panels, surveys, etc.
- Users are invited to promote their topics on the eInvoicing Collaboration Spaceand participate in the community.
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² The DIGITAL eInvoicing Team includes the project manager, the marketing team, the service desk, and the onboarding manager. The DIGITAL eInvoicing Community management service targets the following types of users: - Public entities (incl. country representatives): Public sector contracting authorities involved in the transposition and implementation of Directive 2014/55/EU on electronic invoicing in public procurement and the adaptation of EU and national policies.
- Suppliers: Entities doing business using the European standard on eInvoicing. They are involved in the creation, usage and exchange of eInvoices according to national obligations.
- Service and Solution Providers: eInvoicing service and software providers involved in the design, operation, and implementation of eInvoicing systems/solutions compliant with the Directive 2014/55/EU and the European Standard (EN 16931-1:2017 semantic and CEN/TS 16931-2:2017 syntaxes).
The DIGITAL eInvoicing Community management service brings the following benefits to users of the service: - Follow the policy updates and eInvoicing stakeholders' feedback: Users are aware of the policy updates and can access shared experiences related to adopting eInvoicing.
- Allow engagement and exchanges about eInvoicing with other users (e.g. stakeholders can suggest topics and discussions held in the collaboration space of the eInvoicing User Community).
- Reduce the learning curve and learn from others' experiences: Users can cooperate, access expertise and reduce the time and cost spent on implementing the eInvoicing Directive. This strongly fosters exchanges on best practices and lessons learned.
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