About the serviceThe DIGITAL eInvoicing Community management service aims to facilitate the adoption of the Directive 2014/55/EU on electronic invoicing by enabling interactions between the different types of users (e.g. public entities, suppliers, service and solution providers). The key objectives of this service are to: - stay informed about Raise awareness of DIGITAL eInvoicing Building Block via dedicated events, workshops and implementation workshops, online communications, eInvoicing action plans - eInvoicing user community.
- contribute actively and share their feedback about eInvoicing topics (creation of pages and comments) - Forum.
- , incl. benefits analysis and country factsheets.
- Enable stakeholders to stay informed share their feedback about relevant eInvoicing topics via a dedicated eInvoicing User Community.
- Enable stakeholders to contribute to relevant DIGITAL eInvoicing topics and actions launched by the DIGITAL eInvoicing team regarding the evaluation of the Directive - Call for Evidence (17 March 2023 - 14 April 2023) and eInvoicing survey (5 May 2023 - 30 June 2023)eInvoicing team via a dedicated the eInvoicing User Community.
ScopeThe scope of the DIGITAL eInvoicing Community management service includes monitoring the eInvoicing pages/spaces and eInvoicing content and supporting the users. The table below covers the steps of this user journey. Step | Definition | Services |
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Discover | Use Present the collaborative space to understand the role, objective and services of the eInvoicing User Community | | Get informed | - Identifying their "user type" (e.g. Public entity, Supplier, Service and Solution Provider)
- Reusing the information about implementation and policy updates (country-specific or not)
- Getting in touch with the DIGITAL eInvoicing Team² and Community members
| | information to users and raise awareness about eInvoicing. | | Contribute | Users share | Contribute | Share experiences related to the implementation of the eInvoicing Directive and | research work undertaken by the DIGITAL eInvoicing team. | DIGITAL eInvoicing User Community spaces available- Participate in eInvoicing webinars, expert panels, surveys, etc.
- Users are invited to promote their topics on the eInvoicing Collaboration Spaceand participate in the community.
| DIGITAL eInvoicing Stakeholders onboarding services |
² The DIGITAL eInvoicing Team includes the project manager, the marketing team, the service desk, and the onboarding manager. The DIGITAL eInvoicing Community management service targets the following types of users: - Public entities (incl. country representatives) – Involved : Public sector contracting authorities involved in the transposition and implementation of the Directive 2014/55/EU on electronic invoicing in public procurement and the adaptation of the EU and national policies.
- Suppliers
– Involved in eInvoicing - : Entities doing business using the European standard on eInvoicing. They are involved in the creation, usage and exchange of eInvoices according to
the - national obligations.
- Service and Solution Providers – Involved : eInvoicing service and software providers involved in the design, operation, and implementation of eInvoicing systems/solutions compliant with the Directive 2014/55/EU and the European Standard (EN 16931-1:2017 semantic and CEN/TS 16931-2:2017 syntaxes).
The DIGITAL eInvoicing Community management service brings the following benefits to users of the service: - Follow the policy updates and eInvoicing actors' feedback on implementation of the eInvoicing Directive: users stakeholders' feedback: Users are aware of the policy updates and can access shared experiences related to the adoption of adopting eInvoicing.
- Allow engagement and exchanges about eInvoicing with other users (e.g. stakeholders can suggest topics and discussions held in the collaboration space of the dedicated DIGITAL eInvoicing User Community).
- Reduce the learning curve and learn from others' experiences: Users can cooperate, access expertise and reduce the time and cost spent on implementing the eInvoicing Directive. This strongly fosters exchanges on best on best practices and lessons learned.
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