About the serviceThe DIGITAL eInvoicing Community management service aims to facilitate the adoption of the Directive 2014/55/EU on electronic invoicing by enabling interactions between the different types of users (e.g. public entities, suppliers, service and solution providers and suppliers). The key objectives of this service are to: - stay informed about events, workshops and eInvoicing action plans - eInvoicing user community.
- contribute actively and share their feedback about eInvoicing topics (creation of pages and comments) - Forum.
- contribute to relevant DIGITAL eInvoicing topics and actions launched by the DIGITAL eInvoicing team regarding the evaluation of the Directive - Call for Evidence (17 March 2023 - 14 April 2023) and eInvoicing survey (5 May 2023 - 30 June 2023).
ScopeThe scope of the DIGITAL eInvoicing Community management service includes monitoring the eInvoicing pages/spaces and eInvoicing content and supporting the users. The table below covers the steps of this user journey. Step | Definition | Services |
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Discover | Use the collaborative space to understand the role, objective and services of the eInvoicing User Community | | Get informed | - Identifying their their "user type" (e.g. Public entity, Supplier, Service and Solution provider, SupplierProvider)
- Reusing the information about implementation and policy updates (country-specific or not)
- Getting in touch with the DIGITAL eInvoicing Team² and Community members
| | Contribute | Share experiences related to the implementation of the eInvoicing Directive and research work undertaken by the DIGITAL eInvoicing team | |
² The DIGITAL eInvoicing Team includes the project manager, the marketing team, the service desk, and the onboarding manager. The DIGITAL eInvoicing Community management service targets the following types of users: - Public entities (incl. country representatives) – Involved in the transposition and implementation of the Directive 2014/55/EU on electronic invoicing in public procurement and the adaptation of the EU and national policies.
- Suppliers – Involved in eInvoicing creation, usage and exchange according to the national obligations.
- Service and Solution
providers – - Providers – Involved in the design, operation and implementation of eInvoicing systems/solutions compliant with the Directive 2014/55/EU and the European Standard (EN 16931-1:2017 semantic and CEN/TS 16931-2:2017 syntaxes)
.Suppliers – Involved in eInvoicing creation, usage and exchange according to the national obligations- .
The DIGITAL eInvoicing Community management service brings the following benefits to users of the service: - Follow the policy updates and eInvoicing actors' feedback on implementation of the eInvoicing Directive: users are aware of the policy updates and can access shared experiences related to the adoption of eInvoicing.
- Allow engagement and exchanges about eInvoicing with other users (e.g. stakeholders can suggest topics and discussions held in the dedicated DIGITAL eInvoicing User Community)
- Reduce the learning curve and learn from others' experiences: Users can cooperate, access expertise and reduce the time and cost spent on implementing the eInvoicing Directive. This strongly fosters exchanges on best practices and lessons learned.
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