Results of the Fitness Check of consumer and marketing law and of the evaluation of the Consumer Rights Directive

The European Commission has completed its Fitness Check of consumer and marketing law and the evaluation of the Consumer Rights Directive. (Press release; factsheet).

The evaluations confirm that in general consumer law remains fit for purpose. When applied effectively, the existing rules tackle the problems that European consumers are facing today, also in online markets. However findings also point to the need to improve awareness, enforcement of the rules and redress opportunities to make the best of the existing legislation.

In addition, the evaluation shows targeted legislative changes to address certain identified shortcomings of the Directives could be beneficial. For example, in light of recent developments in the digital economy, one such change could be enhancing the transparency of online platforms. Another could be introducing EU-level rights to remedies (such as right to terminate the contract or to receive a refund of the price paid) for victims of unfair commercial practices, in view of the still relatively high occurrence of such practices.

Next steps

To lead the way for possible changes in legislation, the Commission will soon:

  • publish an "Inception Impact Assessment" outlining the scope and options for future legislative action;
  • hold an online public consultation;
  • prepare an impact assessment, and, depending on its findings, present a legislative proposal.

Documents published on 29 May 2017

Fitness check of consumer and marketing law:

Evaluation of the Consumer Rights Directive (CRD):

Studies for the Fitness check of consumer and marketing law and evaluation of the Consumer Rights Directive: